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April 2024 by Marnie Lux
Wonderful person. I took put back two links for my watch and it was a fast and efficient experience. Highly recommended
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April 2024 by P4st3lx
The staff is very friendly and knowledgeable. They went above and beyond to fix my husband’s Tag. I highly recommend them to anyone who wants first class service.
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April 2024 by Warren Kramer
Honest, fast, are very reasonably priced. Highly recommend them.
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March 2024 by Alex Pettit
This place was super helpful. I've never engraved anything before and had a bad experience going to an engraver shop somewhere else. I ended up at this location of Fast Fix Jewelry and they immediately took care of me. I highly recommend this shop! they are very very very nice and professional. I will be coming back for all my jewelry and watch needs!
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March 2024 by Ron Elgin
We’ve been using them for several years and have always found their service and pricing to be excellent!
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January 2024 by Chloe Henson
I’ve brought a lot of irreplaceable jewelry here to be repaired and they always turn out perfectly. The owner/employees are really patient, answered all my questions to make sure my jewelry was like new again! Also a fair price for how many items I brought in last time and was done quickly maybe 2-3 days for 7 items. Thanks guys!
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January 2024 by brian quick
Excellent work
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January 2024 by Kelly Jones
Fixed my bracelet very fast and did an amazing job ‼️ Very much worth the money ‼️
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December 2023 by Thomas Reynolds
Stopped in towards the end of the evening And there was only one associate she was already busy addressing other customers needs. Mine was a small insignificant repair, but it was treated as though it was the largest ticket of the day. Although no promises were made or expected my repair was complete in about 14 minutes and the total cost was well below what I was expecting to pay. Good customer service quick repair, and it was much appreciated.
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November 2023 by T F
I went to the Irvine location where I was told the tool to open my watches case back was in fashion island. When I arrived at fashion island was treated rudely and brushed off and told they did not have the tool needed to open my watch case back . No apology, no recommendation, zero empathy for wasting my time just a brush off. I made the mistake of not going to Jewelers on Time on time in the peninsula, we're they're comfortable with dealing with people that are different. I.e. a black businessman with an affinity for watches. Call me a cynic, but it seems as though staff there was really uncomfortable with me being there, which was not the case at my regular watch, servicer jewelers on time in the Newport peninsula. Do yourself a favor. If your high net worth minority businessman, athlete, philanthropist, go to jewelers on time in the peninsula, they know how to treat you.
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November 2023 by Victoria Shandi
I do business with Fast Fix for over 10 years starting the one in Santa Clarita Valley. Now in Newport Beach. Had great ownership and management. Excellent workers. Treat customers with exceptional care. Five star for sure.
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October 2023 by Rosemarie Smith
They are the best. I use Fast Fix all the time. The staff remembers you - great customer service. The work is excellent and the prices are fair. Would not go anywhere else.
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October 2023 by West S.
Exemplary Service at Fast Fix Watch Repair in Mira Mesa!Fast Fix Watch Repair in Mira Mesa truly exceeded my expectations! Their level of customer service and repair Value are exceptional, and their attention to detail is simply superb.From the moment I walked in, I was greeted with warmth and professionalism. The staff went above and beyond to ensure that my watch was repaired efficiently and to the highest standard. They demonstrated an impressive depth of knowledge and skill, leaving me with full confidence in their expertise.The turnaround time was incredibly fast, which was a pleasant surprise. They not only fixed my watch, but also took the time to explain the process to me, which I greatly appreciated.I can't recommend Fast Fix Watch Repair enough. If you're in need of watch repair services, this is undoubtedly the place to go. Their dedication to their craft and outstanding customer service make them stand out in the best possible way. Bravo!
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October 2023 by Tim C.
The name of the business only begins to say what this establishment is all about. Highly knowledgeable,skilled and professional jeweler would best describe Saeed. Thank you Saeed for being so good to me and my wife.
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September 2023 by Jenn F.
UPDATE: see the owners generic and empty apology/response. If you truly felt the way you claim, you'd send me a private message and then refund the $140 you refused to when this happened last week. STAND BEHIND YOUR WORK - and if you can't don't screw the customer with having to pay additional money to fix your incompetence. The reply to my review is ridiculous. Do the right thing. If I could leave no stars, I would. My husband took my two-tone Rolex here last week, as the pin broke on the clasp. The owner (older man) told my husband he would replace the pin and upsold him on a full polish to make the watch look "brand new," to which he agreed to for a total charge of $170. The watch was finished about an hour later and it looked great. Fast toward to me wearing it the following night and literally lifting my arm up while at an outdoor concert, and the watch fell off onto the ground! The pin broke again and this time the watch fell. I picked up my Rolex and put it in my purse, just grateful that I noticed I had lost it and hoped I had all of the pieces. My husband went back to the store today with the receipt from his first visit, and the owner said he could not fix it because now pieces of the clasp were missing (which were gold, by the way!). We would need to order new Rolex parts. At this point, my husband asked for a refund and was only given $30! He took the watch to Hyde Jewelers (Rolex certified and where we should have gone to begin with) and were told that Fast Fix must have only replaced one of the two pins. That faulty repair job CASUED the clasp to again break, causing the watch to fall off my wrist, resulting in the loss of the two pieces of gold that now needed to be ordered to repair the watch. That's costing us another $200! My husband went back to Fast Fix Jewelry & Watch Repairs and asked for the rest of our $170 original payment to be refunded (which was $140, as he refunded the $30 prior), to cover the cost of the now $200 repair that the watch now required due to the lost pieces resulting from the botched repair job HE did on the watch, the day before it fell off my arm. He refused, and said the rest of the $140 was for the polish job, not the repair. We have filed a dispute with the credit card company. His negligence caused damage to a very expensive watch and HAD he repaired it properly, 1) it would not have fallen off my wrist 24 hours after he "repaired it" and 2) I would not have lost 2 gold pieces that cost and additional $200 to replace.If you have ANY FINE jewelry, avoid this guy at ALL COSTS. Not only does he do crappy and faulty repairs, he does not stand behind them and refused to accept responsibility and give the refund. Shame on him. To make matters worse, Hyde just emailed us this: "We called the Rolex US parts team and the replacement hallow end fitting is not in stock at any US facility. We are ordering the part from Geneva and it should arrive in approximately 8-10 weeks." So now I'm without my watch for a very extended period of time, because of the $170 "repair" we paid to Fix It. Unbelievable. I wish I had read the reviews before my husband stepped foot in this store. LOTS of 1 star reviews from unhappy customers after both poor work AND horrible customer service.
