December 2020 by Jamie Joy
I love my neighborhood CVS and staff
October 2020 by Denise H.
Today right before 4 pm there was the RUDEST blond girl working in the cosmetics section. I went to the coupon box to print up my coupons and noticed her self importantly stalking around. I stood there looking at my coupons and I heard a very RUDE voice say "Are you DONE"? I turned around and there she was standing right behind me. I said "Oh sorry" and moved aside. My next encounter with her occurred about 15 minutes later when she said "Do you need some help" I said "No thank you" and she snapped back and said in RUDE and OBNOXIOUS tone of voice "Not YOU. I already asked you if you needed help and you said "no", I was talking THEM". She then dramatically pointed to an elderly couple a few feet away from me. Well sorry lady but I don't remember you ever asking me if I needed any help. Aside from that, why in the holy hellz are you so flipping RUDE to customers? I heard you talking to that elderly couple and you were just as rude saying "Well you are in the wrong section". What happened to the heavy set guy who used to work in the cosmetics section? He was a DOLL. He pointed me to an eyeliner that he uses on stage and it's da BOMB. Bring him back please!!!I would rather chew my own arm off than ask this witch for help. Civility, manners and politeness flew out the door years ago and they ain't coming back folks.
October 2020 by Jaimie D.
I have been going here for almost a year now because it's really close to where I live. I have always received great service until a few weeks ago when I came in around 9:00 PM. The store is undergoing a major renovation and reorganization. The wall is even empty. so I don't know where everything is. I am looking for a 24K gold mask which I showed to the cashier through the mobile app and it clearly says that the branch has it. At that time she was the only one on the floor so I really have no choice. Ahead of me is a white woman who recently moved to Newport Beach and the cashier I forgot her name and the receipt I got is very unreadable but her name is spelled with "ied" or "eid". She has a very uncommon name and God I wish I remembered. Anyhow, she was very friendly to the white woman, she was like "How do you like it here?" but when she got to me, she got very salty and hesitant to help me. It felt like she was dragging her feett to show me where the item I needed is. In the end I was able to find it and even thank her but was weirded out with how she treated me. Like it's 2020 if you get what I mean.
September 2020 by Carlos G.
Bunch of fucking incompetent, unhelpful mouth breathing retards work these. That is all
August 2020 by Adam S.
Very rude staff, was insulted bringing up COVID safety concerns at the store. Please follow COVID guidelines.
August 2020 by Molly A.
i am a cvs regular here at this location and i love it! i don't love it just because of all of the fun assortment of things they have there, but because of the (particularly) overnight crew :) (i usually only shop at cvs at the oddest hours..2am-4:30, 5ish...Craig (forgive me if i'm wrong ) is the nicest guy and always greets me and sometimes we chitchat depending on how busy he is or how long of a trip i'm intending on being there.. the woman that works overnights is just as awesome (and again, i feel foolish that i'm spacing on what her name is ) But anyways, what i am trying to say here Is that i sure got lucky to have this particular CVS as my neighborhood store! And I will continue to go shopping there at weird hours of the night to shop and chit chat with the overnight staff as long as I live across the street! thank you for being awesome guys!
July 2020 by Daniel E.
I'm from out of state, and just had massive surgery at UCI, but i left a crucial bottle of eyedrops back in Zona.Fast forward to the day after surgery and I need my drops desperately but I cant drive because I'm medicated out of my mind, and alone here at the Best Western Hotel that's been so good to me as well!That's where the CVS in Westcliff village Newport Beach steps in.I called them, within minutes Ying got my RX transferred and since WAS being hilarious; she suggested I have the drops delivered since I was obviously baked on pain pills (I didn't know cvs delivered).Great job Ying. You took a menace of the road and got me my drops.CVS should give u a raise , a day off and a bottle of their best wine.In all seriousness THANKYOU!!!!!!!!
June 2020 by Ty T.
With the exception of the blonde, who wears all the makeup, the staff is awesome! They are very friendly, and hardworking.
May 2020 by jordan Sanderson
May 2020 by Erica L.
Great store and pharmacy. I've been using this location for a while. It is so clean and organized. The pharmacy staff is great as well. This morning I was helped by Henry- just wanted to say thank you for being so quick and kind. I've been to plenty of CVS's, and this one is my favorite. Plus it's 24-hours, which is wonderful. I don't know what the complaints are about in other reviews, but I guess if you're looking for a reason to complain, you'll find one. In my opinion, this is a great CVS. Thanks for staying open and always being friendly.
March 2020 by Zaida V.
Due to the corona virus there's new ppl working now at this location for the pharmacy. Ariel from the pharmacy is so helpful. This is her usual location and if she can't find the product she can inform us where to show the prescription can be found from the doctors. Thank you Ariel for knowing what to do. Thank you for not hanging up on patients. Ariel, you come back and I would change this to 5 stars. The pharmacy workers right now do not know how to give someone the appropriate inhaler. People need to breath appropriately. At least care. Don't talk over clients that are trying to explain how to input information as they've learned before from previous new workers. Experience please. Rite Aid at 11961 Valley View St. Garden Grove are so sweet and try to find you your medicine if you have a prescription. Thank you Yen for being kind, knowledgeable, and understanding. Thank you for your service. We care and understand. Just continue kindness.
January 2020 by Robert M.
Came in this CVS for a prescription. I have been in many CVS locations throughout the US and this apparently is the one that takes 3x longer than the others. Is it a strategy to buy more items? I'm not sure. I did grab some Tums so.....anyway this will be my last visit.
December 2019 by Amanda M.
I went in to purchase 4 items. The self checkout malfunctioned. The employee didn't know what to do. The manager on duty- Craig, couldn't be bothered. I finally gave up after 25 minutes if trying to purchase my items when my daughter came into the concerned why it was taking so long. Craig argued with me about the posted sales! He said I couldn't do math! I suggested he could at least apologize for the inconvenience of the first machine breaking down and the struggling to transfer the transaction and then void the transaction. His response was "whatever". I told him part of his job was customer service and he was being incredibly rude. He told me to call his boss if I wasn't happy with how he did his job. The other employee tried to step in and apologize. Craig said "just let her complain." I left without purchasing anything and completely shocked that CVS encourages this type of customer service. It should have all been so simple!
July 2019 by Not E.
Pharmacy always seems to have some kind of problem filling prescriptions, from losing the order five minutes after handing it to them, to system crashes, or lengthy wait times, it's always a battle to get anything from here. But hey at least they allow you to wander aimlessly around the store in the hour and a half it takes to fill your rX.
July 2019 by Paul P.
Very convenient,clean and well stocked. The pharmacy has very knowledgeable staff and they are a good source of health advice. Would be 5 stars but it's a bit pricey.