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April 2024 by Donna ORourke
I am always pleased with the excellent service at CVS Eastbluff. Each member of the staff makes certain that my prescriptions are ready, and if not, they are filled immediately.
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March 2024 by J. S.
Pharmacist is not very helpful or friendly. Have taken the same prescription monthly for years and the pharmacist almost never has my prescription available. I end up waiting and going without my prescription for 2 to 3 days each month while they order it again and again.
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July 2023 by Lindsay F.
The pharmacy does not answer the phone. Very unprofessional. Would give them zero stars if possible.
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July 2023 by M P.
The pharmacy customer service at this location is terrible. I needed a medication consult for a new prescription so I went into this location after checking the CVS website to make sure they offered this service. Upon arrival, there were 3 pharmacists on duty. They told me they couldn't do the consult because their "software was down" and they didn't know when it would be up again. Jenny and her team to tell me to go to Walgreens or another retailer. I told them the website said they offered the service but they just mumbled the system is down. I happen to be in CDM later that day and stopped by another CVS location and the pharmacist said she was happy to do it. She also seemed confused and surprised why East Bluff didn't help me.I decided to complain via the CVS website. If they were blowing me off I can imagine I'm not the only customer being treated this way. My first complaint went unaddressed even though I asked for a call back. It wasn't until my second complaint that Jenny called me. She called me at 7:45AM, 8:08a and 9:43a all in the SAME DAY. I am at work I can't answer. Don't call a customer that early and don't bombard them with 3 calls within the span of 3 hours!! Im guessing she's calling me because it was likely escalated to her boss. The team at this location is rude and unprofessional. Is this how you treat customers? This why this location has such poor reviews. I'll be taking my business elsewhere where I am valued.
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July 2023 by C. C.
I have been a customer at this pharmacy for a long time, and typically everyone behind the pharmacy counter is very nice and helpful, but it needs to be said that the pharmacist, Jenny, is so rude and condescending when she speaks to customers. I have had numerous interactions with her over the past few years and they have always been negative and unpleasant. With that one exception, I do like this CVS pharmacy.
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March 2023 by Google user
Excellent efficient, friendly and courteous service.
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March 2023 by sandra d.
This is for the CVS on Eastbluff. Usually I don't have more problems than average, that means, the service is uneven and the stock is lacking. The pharmacy staff is usually helpful. But last time I was treated like a moron by the cashier and the woman at the prescriptions counter was new and could not figure how to add items to the purchase. Moreover the machine that spits out coupons was out of paper. The manager needs to do better.
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March 2023 by M Y.
A customer service person was so so nice and helpful to get what I needed (a non-US passport photo), despite the busy environment. I didn't catch his name, but I hope this person gets a raise!
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March 2023 by David Benton
Excellent efficient, friendly and courteous service.
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November 2022 by Anna M.
Pharmacy technician Gloria was helpful with me. She helped me get my meds to help with pain as I awaited the rest from my PCP to help with my blood transfusion. I was in tears and she was comforting as this whole situation is new to me. Thank you. Everyone is helpful and knows but Gloria went the extra mile
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November 2022 by Anita R.
Very friendly and efficient. Very easy to get the Covid and flu shots. Minimum wait time.
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August 2021 by Eric B.
Another pharmacy stop while in Newport Beach. A different day though... lol. CVS is the main pharmacy chain I use and like all CVS pharmacies this one was well stocked and carried a bit of everything. Plus you can't beat the money back coupons you'll find on the mile long receipt!
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April 2021 by David D.
I came here for my second Covid Vaccine.Everyone that checked in for a Vaccine was instructed to line up in the aisle next to the dish detergent until called to the Technician for their vaccine. So while I was on line for a Vaccine some us debated which is the most effective dish detergent? The winner by consensus was: DAWN Platinum. That's what I always buy!I asked 2 women and 2 men on line why they chose DAWN Platinum?Woman One: "Because I am a Platinum Blonde and my husband loves it!"Man One: "My wife prefers Platinum over Gold."Woman Two: "When they add Platinum to the formula--that's what cuts the grease."Man Two: "Because my wife is named DAWN and she is a Platinum Blonde!"(You have to live in Newport Beach to understand this.)This is a smaller CVS--it's tight in this store--older build-out.Fantastic, private area of Newport, next to Ralphs.Back-bay trail is close by and so is Balboa Island.I did not have any side effects from the second (or the first) Pfizer Vaccine so I hope they did not inject water or air?Parking is free, large and easy.
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March 2021 by Nick H.
AOK Location.The shop is on the smaller side. It can get pretty crowded. They carry the basics and you can get in and out pretty quick. Customer Service is AOK. Parking is relatively easy. It seems we stop by here often enough. The highlight is that the cashiers move you super quick and even if there is a line, I have never really waited.
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February 2020 by Hassan E.
I needed to grab an over-the-counter ointment on my way back home so I stopped by this CVS. As soon as I walked in looking a bit lost (I had no idea where the ointment would be), I was offered help by a very caring and helpful staff member who showed me exactly where to find what I was looking for and asked whether I needed help with anything else. Went to the cash register and found the same positive helpful attitude. Great experience! Amazing staff! Definitely my go-to store from now on.