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November 2023 by Amy B.
Long lines Two tellers Lots of people working Only o e person acknowledges the Line and then goes To an office
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January 2023 by Claire S.
If I could 0 stars in order to leave this review, I would do just that. The poor customer service experience, lack of communication, and the incapability of employees to perform their job functions at a fundamental and basic level is astonishing. I wasted my time by coming into the location, only to meet with an advisor, Jennifer Hilgers, who made me open my own account, incorrectly advised me on how to move my money to Chase, and did not take any action in terms of resolving an issue. The carelessness of the employees, customer service, and management is one you should not do business with. From all my years of banking and investing, Chase is the worst one yet.
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November 2022 by Diane B.
never got any good service from this branch or this bank. they continue to disappoint. low level service. nasty snotty attitudes. they dont care who they hire. disrespectful to clients. overall a below par low level bank. the other locations are no better. im taking my money out and leaving. they are the worst. your complaints dont matter to them. they continue on their poor service and lack of training or putting the customer first.
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July 2022 by DJ F.
I attempted this location not wanting to return to the one near my home. It was not terribly busy. I was not acknowledged when I walked in, sat down, no sign in sheet (is this not a thing anymore either?) and waited. Waited,,, waited... didn't want to interrupt the one person being serviced that even walked away to use the restroom and still was not acknowledged. Finally, walked out. Made eye contact with plenty of workers. That's Newport for ya'
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November 2021 by Atilla O.
They do not accept coins because they dont have a vault space. Not sure how can a bank be out of vault space.
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August 2021 by Bianca V.
Kevin mounts is amazing I recommend you going to him with any situation you have he's the best and will get your situation resolved in a timely manner and that same day for you. I've been to other chases and he's honestly the absolute best, he should definitely get a promotion. Kevin mount is the man!!!!
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May 2021 by Stephen D.
I went into this branch today after my original branch on Balboa Blvd. still remains CLOSED. So o go into this 1000 Irvine Ave. branch because I needed to go to CVS. And it took less than 30 secs to be offended by a shorter male in his 40s. I had also forgotten to wear my mask inside. I haven't been doing much, and just plain forgot about the mask thing. You see I'm suffering from some other than covid-19 health problems, and the whole lockdowns and such have made my care more difficult. And there are ZERO checks & balances on this. After putting on a mask & sitting waiting for a few minutes, a heavy set female about 50 asks how she can help, and I proceed to share some problems I've had with Chase recently, and I've got a short checklist of things to discuss. And then the minute I share I am facing health problems, and covid-19 mandates have complicated it as I slowly move to get out of my chair & gather my materials to discuss, this woman says "I don't care about your health. I only care about following covid-19 guidelines. And there will be mo talking of politics. Meanwhile I hadn't mentioned politics or names or political parties, only that I'm having a difficult time. I live with a disability from hydrocephalus, and have undergone 12 brain surgeries for this. In answer to her comment about my health, I answered, "You'd better care. I just moved a bunch of money into your bank. The woman was fairly "hostile" and unfriendly during the entire 15 or so minute meeting in her cubicle. She wasn't able to answer my questions about the Chase web site & account security, and then before we finished, her male co-worker, the one who had rebuked helping me when I walked in, called out "some words" over our cubicle, which she answered to in words I couldn't understand (it must be code language there), and then this guy raises the blinds in our cubicle fully open all the way to the ceiling - leaving me staring into the sun thru the cubicle's Northwest facing window at 4:45pm. I took this as a signal for me to LEAVE, and shortly ended our meeting. Considering that this bank rep (she never gave me her card or name or title) wasn't able to address my needs today, I would have been better off calling the Chase 800 line. I prefer face to face on important matters. I would never use this branch for banking. I'd always had positive encounters at my normal Balboa Blvd branch that's been closed for more than a year. And had positive experiences the couple of times I visited the Fashion Island branch. In closing, I couldn't understand the hostility with the two reps I spoke with, other than they have a non-inclusive expectation of customers they wish to help - and I didn't fit that.
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January 2021 by Yılmaz B.
Both Drive Thru ATMs are not working. One of them stop working months ago and they don't fix. Another one currently unavailable. Good brand bad business.
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November 2020 by Anna D.
I opened a business checking account at this location when I opened my business because my husband has his business account through them. I figured it would be easier if both our business accounts were at the same bank. I had an appointment with Sean F to set up my account. When I arrived for my appointment, I had to wait 15 minutes before I was helped. Fine, I get that other appointments can run over and you can't help that. He was telling me that they want to have more interaction in-branch to "build that relationship" with their clients. Sounds good, right? HA. I couldn't contact my "personal banker" if my life depended on it. When I finally got my business card, they didn't even put my name on there correctly. I call in and cannot get a hold of a single human. It went to voicemail every time. There is not email for your "personal banker". After almost an hour going in circles with the automated system and being put on hold, someone told me I had to go into the branch to get my card corrected. So I did. Good ol' Sean was there and proceeded with the fake apologies and said they'd get it corrected and had me review the screen to make sure they would get it right when they sent the new card. He told me I'd get it in 5-10 business days... so I wait... and wait.... months later, no card. So I call in and tell them my card never came. They expedited my card to me, and guess what... it's all wrong... it's the same wrong information as the first card. Once again, it's impossible to get anyone on the phone at the branch. I ended up going back to the bank and closing that business account. Don't listen when they promise you all these things and then drop the ball on the MOST SIMPLE of customer service things... like answering the phone. It's all BS.
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June 2020 by Jenna W.
I have an open dispute with chase due to covid19, I visited the branch today to scan my dispute papers and the banker that assisted me assured me that he'd email me the information to the dispute center, I questioned "how will I know you sent it" he instructed me to provided my email, so I did. I visited this afternoon around noon and have yet to receive an email with the conformation email and have followed up with multiple calls- no answer. Good thing I'm smart enough to do my due diligence, and certified mail to chase since the branch was not helpful.
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October 2019 by J J.
Not a fan of this Chase Bank.. I've been here 2 times both times they weren't that great.. the second time recently on 10/8/2019 .. One of the 2 bank tellers (a gal with dark hair) was condescending.. she comes across uppity.. and unhelpful. Skip this bank if you need to speak to a teller inside ..
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September 2019 by Erika O.
I have had trouble many times with their ATM machines getting stuck and one way or another call customer services and my issue gets resolved but today the inimaginable happened. I get to the location 5 minutes till 9am and I patiently wait in my car for open time (9:00 am pst according to every website out there) along with about 6 other people. 5 minutes, 10 minuets, 15 minutes and the doors don't open and no one is within site. More and more people arrive and we all grow impatient and worried, someone even called the police to do a well check on the bank staff. I decided I had waited enough and I get back in my vehicle and start driving off as a man in his 20's pulls up, clock marks 9:30. I curiously asked "do you work here? Yes he replied and kept walking towards the entrance, I followed him and asked if there was an issue with their system or something and an intense smell of cigarettes hits me he gets out a set of keys and opens a small side door and two ladies walk in behind him. 10 minutes more go by and at last the main entrance door is open. I don't know who the manager of this branch is, but if I was part of corporate he would have been been let go of in an instant and the entire staff retrained. I am seriously considering closing business and personal my accounts with Chase my clients don't wait and neither do my vendors. Get your act together people!
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September 2019 by MacNro O.
Worst bank ever. I am the office manager and throughout the years - my owner has requested I be able to get the balance after doing a deposit. Because the turn over is so high - no one seems to know what is going on. And this has been going on for over 4 years. I have spoken to the. Ranch manager. He has spoken to the branch manager and they have collected my drivers license number - yet here we are again today - with them staring I cannot get the balances for my owner. I'm not withdrawing money - simply doing what was required of me. My owner before he left for a three week cruise - specifically came by this branch to request this again and make sure everything was in order. Worst customer service ever. And then the teller lady tries to make a joke about it. Really ?
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August 2019 by Andrea S.
They have helped me twice now at this branch by giving me options that the branch on 17th would help me with. I was greeted immediately and helped with a smile!! I don't want to argue about laws that banking institutions have to follow...just give me the time to explain options so we can accomplish something without breaking the rules that bind. Both times they were able to help me do what I needed done with convenient solutions and not just tell me NO. Thank you for your help!! And always with a smile...I actually feel like they WANT to help. Will only be doing business at this branch from now on!!
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June 2019 by Susan R.
I am very happy with the financial service that I have received from my financial advisor. I appreciate the time spent to answer all my questions and make sure my accounts are well taken care of. I appreciate doing my business here!