February 2021 by Mike G.
I am involved in a real estate transaction with this bank and they have proven themselves to be completely incompetent. They basically sat on their hands for over a month waiting a records from an office that was closed with no ETA of opening. Even with multiple parties reaching out constantly, they refused to do any kind of due diligence to find out what was causing the delays. Lots of excuses with no customer service. They finally have the info they were waiting for, and still cannot get off their hands to push this transaction forward. Considering they messed up, they need to push this deal to the front of the line to get it done. Multiple 1031's are at stake here and they simply couldn't care less.
November 2020 by Alex Stratton
I am a hard customer to deal with, Gloria has gone out of her way to take care of me and my business needs. Great service
August 2019 by Mei Chi Siu
Bank parking is shared w building, limited to first 15 mins for free. ATM is inside and outside of building. Closed on weekends and I think No access to parking on weekends either (will verify later). Service is poor (not friendly) compared to other branches closer to my home.
May 2019 by Shannon Lopez
This is a horrible branch. The manager is rude and so is the operation manager.. They are very unhelpful rude and will close my account because of these to worker.
May 2019 by Shannon L.
The tellers are very nice. The manager and the operations manager are rude and clueless.. They have no idea how to treat customers.. I will never return to this brunch again.. I will end up closing my account because of these 2 young ladies..
September 2018 by Jimmy C.
This branch has very nice and helpful tellers however, the manager is clueless and has no idea what she's doing and is very condescending . I have been here weekly and there's always some "problem" with a simple check deposit... I would never do any business with this "bank" solely based on my experience with this branch
May 2018 by Anthony D.
I enjoy going into this branch everytime! The people are super friendly and get things done for me quickly.
October 2017 by Chris T.
I love me this bank. Its as good as it gets in banking customer service. Think I'm not gonna bank with City National no More. The merger, the app that sucks unlike bank of the west... Where the bankers are righteous, they help me out with anchor tenants or anchors for my yacht. If you'll excuse me this Twining's got to trash him some Irvine company asset or property managers most righteously.
August 2009 by A Google User
US Energy Markets parent company large interest in Bank of the West.