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January 2024 by Shawheen
The reviews say it allSeems new incompetent management has taken over. Anytime I come in it’s a line of disgruntled customers.They don’t seem capable of doing even basic tasks such as a cashiers check anymoreCan’t wait for automation and all these people are jobless
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September 2023 by Mohammad Yousef
"Amber Lopez provided exceptional service as my bank advisor for opening a business account. She demonstrated an in-depth understanding of banking procedures, tailored solutions to my needs, and proactively ensured a smooth process. Amber's dedication, knowledge, and friendly approach make her a true asset to the bank. Highly recommended for anyone seeking a top-notch banking experience."
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August 2023 by Lâm Gia Huy
Came in for a void check and a sweet female teller was able to help me out with having my ID without me.
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July 2023 by Yossarun Teplaong
Amber, Nathan and every staffs are very nice and helpful. I am impressed.I was able to get the appointment the next day.They are very knowledgeable.Easy parking. Beautiful and clean facility.Highly recommended.
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April 2023 by Joel Galindo
I don't like their phone services and they never answer. My mom is always right, I should go to Chase.
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March 2023 by wei p
This branch has a lot of staff around, but only one is actually working at the teller. They will not help you fill out deposit slips even though all other branches I go to does it for you. I’m the first and only person in line, while the teller was always helping someone else. I had to wait for almost an hour.I put in my credit card into the machine and was told that I needed to put in my debit card because I’m depositing money. This is not true as I’ve put in my credit card in other branches before. After putting in my debit card, they again asked me what account to deposit the money into. Well if they’re asking anyways, why can’t I just put in my credit card.I then asked whether I can open a safety deposit box and was told I need to make an appointment, even though there’s no one else in line for the teller. I was told that another banker handles it and and there’s always people in line and it’d take a while to wait. Knowing that “take a while to wait” is always true no matter what Bank of America I go to, I decided to leave instead of waiting.I don’t think this particular Bank of America is the issue. I think the entire Bank of America system has issues. You can see this from all the 1 star reviews for all the branches.I really need to change my bank to chase or Schwab. They can’t be worse than Bank of America right?
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March 2023 by Kimberly Luong
beautiful nice n Organized bank n staffss As well
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January 2023 by Jerome John
Don’t like the manager at this location.Poor attitude , not helpful.
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December 2022 by Nick Duncan
Useless. Nobody there can help. Just send you elsewhere.
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November 2022 by Quy N.
Likes:+ Though the staff couldn't help me, the gentleman who greeted me was very nice about it.+ Unlike the BoA branch by Michelson Dr, this one does not have paid or unnecessarily complicated parking.Non-likes:- The staff (supervisor) didn't want to help me withdraw the cash from my debit card.
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October 2022 by Jennifer H.
They took down my previous review, I will be posting this again and again and again and again. WORST BANK EVER!!!!! I would give this branch a zero if I could. Believe all the other negative reviews. They can not get a simple task done. Went to another Bank of America branch (Alton location ) and got it taken care of with no problem right away. THE MANAGER HERE IS BEYOND INCOMPETENT!!!!! Is this how you treat your preferred customer?! Shame on you! I will be calling corporate to complain about him!
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August 2022 by Hamid G.
The worst bank I've ever had they close my account without any communication not even an email and I had to find out myself after we trying to reach them on the phone I couldn't through Thursday to Sunday I was calling every day I cannot talk to anyone on the phone because they were close that's what they were telling me so finally Monday came so I had no money through Thursday till Monday no money 'cause all my money was in any account that I have with them and they just close it for some reason my car with a coin couldn't go to ATM because my card were not working anyway the least a bank could do is let u know ur account is about to be close so u will either take ur money out or transfer ur money not just close ur account and for a week not telling u or email or a phone call nothing trust me guys try chase bank and u will see the difference
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February 2022 by Maynard White
Closed?! This is really stupid.. wow!!!!!
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October 2021 by Will L.
This Bank of America location is closed. I'm not sure why they don't update their hours. I'm not surprised though because it is on par with their customer service
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October 2021 by Andrei Kreinhaus
Closed. Update your business hours on google. Disappointed
