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January 2024 by P M.
First time visitor who loves quality skin care from various spas. Excellent service above & beyond by gentleman on Fri, 1/5 around 1 PM. His name might be Cole? Offered us tea while we shopped and shared history of Aesop. Two from my party purchased two soaps bottles and one lotion and loved that we could try various products on display. Sales associate was so thoughtful to offer a me a few samples since I didn't make a purchase so I may familiarize myself with brand and hopefully return. He even took a photo for us at your beautiful display. Thank this gentleman for outstanding service and a very immaculate store. Can't wait to return to Lido store to purchase your product's.
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October 2023 by Christine A.
My favorite Aesop location I've visited. Staff is very friendly and I appreciated they let you browse without being pushy and were very helpful with helping me select my items.
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August 2023 by Shari Thomas
We had a pleasant experience our first time here. I came in with a friend and a woman wearing a dark jumpsuit and cute black clogs offered us tea after I asked what was in the glass container. She also gave us some samples to take home with us. I’ll definitely be back if they work on my skin.
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January 2023 by Jessica Sarmiento
I was there on 12/30 at 4pmI spent $300 at the store. Sales associate, was super snarky treating me like I wasn’t going to spend money at their store. Asian woman. Super rude. I was taken by surprise and felt gaslit. If I am spending more than $80 on deodorant I expect it better customer service.
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July 2022 by Natnicha Srirat-Beckman
This store carries every single thing that Aesop sells and I’m so happy this store exists close to me because I can at least go in and test/smell if the scent is something I would enjoy using. people who work here are very nice and helpful as well. I highly recommend it!
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June 2022 by Debbie W.
My bro @Jerome W here on Yelp....bought me goodies from here for various occassions so now I am sharing the love since their products make amazing gifts for anyone on your list! So the hand soap with Cedar is my favorite. But the nice gal at the Newport Beach store had us try out the other hand soap that has exfoliating properties and the scent was too masculine for my liking, but my hands smelled and felt SO good for the next hour. She also shared how the Mouthwash is a great gift because it comes with a His & Hers mini amber beakers (squeal!!). The scent of the mouthwash is spearminty with other hints of various earthy oils. I regret not buying that so now I have a reason to come back!! haha. Thanks Aesop for some genious gifts and products!
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September 2021 by Grace Mori (usagym2008)
Due to COVID, they are only allowing one group in at a time and there are limited testers. However, the employees were super sweet and helpful. I usually wouldn't shop here because of the prices but I got an essential oil blend. The cashier gave my friend and I samples of skin care products to fit our skin type and needs.
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September 2021 by Stevo O.
This is such a clean look, I wish I could sample all their products! There is a special allure to Australian products, as the continent is known for quality and unusual animals. I wanted a scent that would pop and wake me up with energy and it was suggested that I try one of their products called Ginger Plight Therapy, which can be bought online. I would love to try this and determine whether this is something I would gravitate towards. I am getting to an age where scents remind me of special moments in my past, and can really make us remember the good times we've had. I hope to bring back some memories of the good times!
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September 2021 by Sh Agha
Very friendly lady , super helpful
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August 2021 by Jamie B.
The most sweetest stores sales person I've ever met. I went last Friday around 12-1pm and there was a sales person whom was wearing all black, and had dark brown hair that was just the most sweetest and helpful sales person I've met. I was always curious about Aesop products and happened to stumble open this shop while visiting the area. It was my first time so I was just planning to look around, especially after seeing the high price points for a college student. I ended up purchasing a lotion which was amazing by the way. I want to thank the sales person for being so kind and attentive even though I was just looking around with my friend. We were curious about some of the products and we were given such great explanations and details about the different products, as well as testers. The sales person surely went above and beyond. I feel like Kiehl's and Aesop is around a similar price point but I have to say if I am going to splurge on skin care I would choose Aesop over Kiehl's any day. The amount of attention, help, and care you receive here does not compare to the service you get at other places. I will be back to make more purchases:)
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February 2021 by Grace Mori
Due to COVID, they are only allowing one group in at a time and there are limited testers. However, the employees were super sweet and helpful. I usually wouldn't shop here because of the prices but I got an essential oil blend. The cashier gave my friend and I samples of skin care products to fit our skin type and needs.
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January 2021 by Yun-Ju H.
The whole purchase experience was considerable and peaceful as it brand image. I visited Aesop due to the running out of personal cleaning stuff. Obsessed with the earthy and citrus hand bum I would like to try other stuff. They keep environment Clean & keep Social Distance They currently only serve one group of customer a time. They will not surpass four people in the store( including customer service staff).so if you are in hurry please shop online. Product Availability The product might not all available in the store. Serivce They are very informative but not push you to buy it. I would give them five starts for this shopping experience.
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November 2020 by Toni L.
It's March 2020 & hand sanitizer is very very hard to come by. No luck online & I refuse to pay more than what I should because demand is higher than the supply. 7 months later. October 2020. The rinse free hand wash (16.9 fl oz size) is now back in stock!! Yessss. I made sure to call the place before making the 30ish minute trek over there. This rinse free hand wash will be mine!!!!! & I'm glad I did call! I get into the cute teeny store & was greeted by a lovely lady. I told her what I was after. It turns out to be my lucky day, as one customer had the *last* resurrection rinse free hand wash on hold for one week & never came to pick up. Thank you forgetful customer! Not all hand wash/sanitizers are made equal & not everyone likes the smell of tequila or cheap vodka. Won't lie & say you can't smell the alcohol since that's inevitable, but this product won't leave your hands smelling weird. The scent unfolds as the gel dries on your hand. Give it a chance! Great store, but smaller than the DTLA location. I would definitely visit this place again because I love all their products.
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August 2020 by Emily B.
Christine is the most amazing rep! She's extremely knowledgeable, accommodating, and super patient in answering all our questions. We were able to tell her our skin type or the problem and she had a solution for everything. The store's clean and sophisticated style match the high-quality products, there's really something for everyone (both male and female too). They're great for yourself but also make fantastic gifts.
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August 2020 by Kitty C.
This is a very late review. I absolutely love the sales associates here! I tried everything in this place. After I left, the SA even gave me samples and put my samples in the bag that she perfumed for me. The products are high-quality and niche - very Australian in style. Personally, the scent stays on me for a long time. It's very classy and not over-scented like brands from perfume houses. They're inoffensive, understated, and sophisticated as a brand. They work well as a lady' personal toiletries, with a touch her personality through the subtle aroma that she has chosen. The graphic design of the brand makes it a comfortable choice for men as well. I would describe the fragrance as unisex. It satisfies the olfaction upclose, but does not creates an air of desperation to parties far away. I do prefer the architecture and interior design by other Aesop stores in the world. They're intricate and inspired by bricks. I believe that the Brooklyn and London store continued this pattern. The design team sought bricks all over the world. Most recently, they designed the Brooklyn store with bricks from Oaxaca, Mexico. I hope that management would see the potential of the Newport Beach store and invest more in its aesthetic.By the way, search up the name Aesop. It has connection with a fable teller in ancient Greece :)
