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July 2024 by Craig Borth
Never a bad experience here. They are very professional and work great as a team. I was very upset when I came in regarding my issues but they were very understanding and knew exactly what todo. Thank you again Sheila ?
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June 2024 by Paul Carr
Dyann Kipling, is amazing! She went above and beyond to help me resolve my issue.
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June 2024 by arnaud comp
The welcome and quality of service we get at AAA are amazing.
I had to switch two commercial truck titles to my name, and with the lady's help, it was done in less than 10 minutes. This agency is particularly great because it's easy to park, and there is usually only a very short waiting time.
AAA #1 !!!!
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April 2024 by Carlos Romo
Kudos for Tiffany M. A+
She was professional, attentive and very efficient.
She resolved my issues (transferring documents and membership from another state) within 10-15 minutes!
Highly recommended!!!!! AAA. A+
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March 2024 by Rocio Reyes
We try to do a transfer vehicle today and the person that was helping us was a Indian lady how I know that because she actually have the audacity to ask the ethnicity to the guy that was transferring a car to us and she didn't even acknowledge us we are Hispanic , everything that we say was wrong on her point of view telling the guy that don't trust us SHE WAS saying that infront of us I have never felt so annoying and the racism from anyone more that her , you should train them more on racism and ethic so unprofessional. It was all her , her problem with her with us , not even the guy the actually owner of the vehicle had problems with us. She made the whole uncomfortable
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March 2024 by Ashley C.
I came here on a Friday afternoon to sort out vehicle title name change and the whole experience was very smooth and easy. The people working here are all very friendly and helpful. Also, parking is super easy with their ample parking lot. There was barely any wait when I got here, at most 10 minutes but it was a work day. This branch is very airy and spacious so even if I had to wait, it would've been a pleasant wait. The branch has two floors but they do have an elevator in case you need assistance with mobility. The branch office is such a convenience for some DMV errands if you don't want to deal with the craze of going to the DMV. You can pay for a lot of services here but they do charge a 2.3% fee to cover the credit card transaction fee. Most of the DMV items can be done online nowadays, but if you come across any that require you to go into the DMV, I highly recommend checking to see if you can do it at AAA first.
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January 2024 by Ricardo Lara
Terrible customer service. Angel and Jared are quick to hang up on someone when they don’t know an answer or transfer you to a line that leads nowhere. I’ve asked to speak with their manager multiple times and instead get transferred back to the main line. I love AAA insurance but this office is unfortunately incompetent.
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January 2024 by Lindsay F.
Triple A used to be awesome. Unfortunately, recently they have gone to an auto assistant and it's next to impossible to get a human being to answer your questions on the phone. Unless your buying insurance! The only way ti get help is to go into a branch in person. Additionally, I had to use roadside assistance recently and the service technician that showed up did not have the equipment to change my tire or air in his portable container to take care of my car. Seriously, if you need to charge more for membership to maintain the quality of service you had in the past do it because right now your worthless.
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October 2023 by ariel thomas
Awful/rude/lazy staff at this location
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October 2023 by Millie Blaakman
Excellent and informative service in the licensing department.
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July 2023 by Deb Lund
Bought an new Tacoma and called AAA to simply add my Tacoma and remove my Ford.It took them over a year to remove the Ford and place my Tacoma on my policy. We also have a Honda Accord on the policy!After supplying them with a Bill of Sale for the Ford July 2021The back dated my policy leaving us with a one car policy and absorbing the entire year of $750 I paid for the Ford and then charged us an additional $500. Because it was now a one car policy!!Still never adding the Tacoma!Now they want to add the Tacoma and bavk date it like it was insured the entire time to avoid the additional $500. Charge but still abdorbing the $750 for a vehicld that was never insured!Spoke to Nick Torress the manager over at the Newport Office who never returned one phone call!!He cant help me do amything and offers me an biz card with an 800 number.Spoke to Yvonne Green who told me I would receive a refund then she drops the ball and does not reply to my emails.I have been a customer of AAA for over 40 years and this is how that treat me.I will continue to fight for whats right but they are not very helpful and none of their computers seem to record the same info. Im not even allowed to see a copy of my accounts.Wonder why!!Beware of AAA they are not what they use to be. Not to mention I had to wait 3 hrs for a tow in the pouring rain, stuck in the middle of an intersection!
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July 2023 by Doug Schenck
Very helpful location and staff
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July 2023 by Lisa C.
My personal experience... Always- helpful knowledgeable patient prompt kind respectful (no mention of being lame when keys locked in car or any other interesting issues you may need rescuing from) A+
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July 2023 by Immanuel Millare
Best Place to get your Car Registered or transferred. Staff are great and friendly!Big thanks to Sathya for always helping me everytime I go here. She is very kind and helpful. I recommend her! I will always come back here!
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May 2023 by Tiffany Kilpatrick-Winter
I love this center kind friendly with everything AAA has to offer...except a credit union
