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June 2024 by Audrey Bruneel
They're happy to take your money, but will not produce your item. I was given a deadline of 3-4 weeks, and 9 weeks later, no communication of how production is going - if it's even being done! Do not let them take your money! I should've read the other review before I let them trap me!
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June 2022 by Robert Wilson Sr
Terrible experience and very poor communication. After 4 Months no sample and now saying 4 Months until items received with no idea of freight and time. Wasted $375
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April 2021 by Andrew T.
Amazing company! They donated a bunch of Squeezamals to my church and my sister got a 12 pack one during the drive through they were having! Such an amazing and selfless company!
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February 2019 by Andrea M.
My 3 year-old daughter and the Baby Thomas Surprizamals are inseparable. (You know the toy/blanket your kid can't be without, that's Baby Thomas.). Guess what?! We can't find Baby Thomas (who measures all of 2 inches)!!! I frantically looked up the customer service number on the Surprizamals website. I told the woman I wanted to put in a special order for the Mama Theresa and Baby Thomas. She was so accommodating and immediately put me in contact with someone at their warehouse. The person at the warehouse- Amber - responded to my email within 15 minutes. She filled my special order of 3 Mama Theresa and Baby Thomas (I definitely need back ups!). All this took place in the span of less than a hour. I received an email confirmation plus a tracking number for my order. I cannot tell you how this company saved me from having to explain a missing beloved toy to a heartbroken 3 year old. This is what customer service is about!!! Thank you thank you thank you! Keep doing what you are doing! Fabulous employees!
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December 2018 by Brian J.
Closed on Saturday before Christmas. What happened. Hopefully they will return my call so I can get that special gift in time.
