-
October 2023 by Bethany B.
This shop treats their employees like crap, no safety no nothing walked in one day to an employee doing their job but being yelled at. All work is done quick and timely for payment otherwise let's not to mention beer runs after 4:00pm while guys are still working on trucks yet offer a beer. Don't expect timlely manner.
-
March 2022 by Matthew N.
These guys suck. Period. They consistently told me my RV would be ready next week. And .... Nope. 9 months. Missed 3 trips. In addition they didnt fix even half the things i needed fixed but i was so over this place i went and got the rv and took it elsewhere. Maybe others have had other experiences but i wouldn't recommend them to an enemy. PS hella expensive.
-
September 2021 by Roger H.
To add to my review below, they are also a shop that charges you for work NOT completed. Along with the other incompetent work preformed they charged me for a new fan belt and the labor to replace and did not install a new belt. This place also relocated, stay away from this dishonest shop. I will be turning them in to the state to investigate
-
April 2021 by Becky S.
Excellent customer service. I requested that it be done by a certain time and it was done before that time. They even had to order a part and get it delivered and installed. Bill was great! Everyone was very friendly.
-
January 2021 by Brigitte H.
Don't take your equipment to this place, worst service and if something goes wrong they will not take responsibility.
-
January 2021 by Michelle O.
We had an excellent experience at Superior Equipment Repair when our 2004 Winnebago Journey Diesel Pusher had the Check Engine light come on after starting it up in the morning. This is after running perfectly while jumping up and down the foothills between Harvest Hosts sites for the last 5 days. After checking all the fluids we decided to head out but the Freightliner/Cummins XC Chassis was in Limp Home mode meaning it would only rev to 1500 rpm and cut out! We knew we needed Professional help. We limped about 5 miles into Auburn to the local Napa Auto Parts who suggested Superior just down the road. We pulled into their lot (On a Sunday) and called their number and Bill P. answered! They have 24 hour mobile service! Evan showed up within a short time and looked things over but said it needs to go down the road a little further to their big truck shop in Newcastle. We slowly limped down highway 80 to their nice facility, luckily it was all down hill. Monday Morning (Martin Luther King Day) came and they were BUSY. But they took the time and plugged in the diagnostic equipment and found the culprit was a bad VGT Turbo actuator assembly that needed to be replaced. (We also had them replace the Air Filter Canister while Jon A had all this apart). Unfortunately there were no Turbo assembly's available locally so it needed to be shipped via Freight to Sacramento airport which one of the guys drove down to pick up. It finally arrived on Wednesday in its Authentic Cummins box and Jon A. was able to quickly replace the turbo. While at it, he found one of the turbo steel braided cooling hoses had been chaffing on something and needed to be replaced. It would be catastrophic if it sprung a leak and he didn't feel comfortable re-using it. Again, there were none of these hoses locally either but they were able to have a local hose shop make one up and deliver it. We were amazed that Jon A. could complete all this work from UNDER the coach! Jon did not need to come in and get under the bed to access the engine area at all. Although we had to wait a few days for parts, Bill P. and his team took great care of us knowing we were in the middle of a trip and even allowed us to plug into power while we were parked. All in all it was as good of an experience as it could have been; the guys are professionals and I would suggest Superior Equipment for any job large or small. We will definitely return for any work we need done (unless we are in Limp Home mode and cant make the 150 mile trip from home). We will just plan a trip out this way. I have 100% confidence in the diagnosis and the work that was completed. Thank you again from us both. Dave and Michelle O
-
October 2020 by Tom H.
Squeezed in my quick repair (weld up) and got me back on the road. Efficient and good work. Bill was excellent
-
May 2020 by Shanna W.
On a road trip to Nevada and lost Turbo boost in our diesel pusher motorhome. Pulled off the side of the road and began looking for someone available at 4pm on a holiday weekend. Luckily we were referred to Superior and Abel showed up within an hour to help us out. They diagnosed the problem and even had Bill the service manager drive out to the roadside as well. Nearest turbo was in Las Vegas so Abel drove that night roundtrip to get the part back to us ASAP. With the motorhome safely waiting repair at the Superior shop, the staff were professional and courteous while we waited for the turbo to arrive. The mechanics were great and knowledgeable, hardworking guys that worked around the clock. Corbin took over afterhours and finished the job so we could get back on the road. A huge problem took these guys less than 24 hours to resolve and our family was able to continue on with what ended up being one of our best vacations. Thank you so much for coming to the rescue
-
May 2020 by Dale B.
I took my truck in to have tie tire rod ends to be installed on the truck and a front in alignment I got the truck back they only put two rods on no alignment and charge me the same price In the process they're supposed to put a gearbox on they didn't bleed the system properly that caused the brake booster to go out and a power steering pump to go out they done this twice I got the truck back from them no power steering and no brakes and they broke the power steering reservoir box and tried gluing it back together instead of replacing it like they should have Too much prior to taking the truck in I had brand new calipers rotors drums and pads a complete brake job put on the truck they showed me a report that said that I need a new brakes on my truck I looked at them like they were crazy because they are you can see that everything is brand new they were trying to sell me something that I didn't need a complaint was filed with the bureau of automotive repairs I'd be scared to let these people work on my grandbabies tricycle
-
February 2020 by Stephen M.
Fantastic service. Had a diesel Ford that needed work done; Bill et Alia were competent, polite, and located in the right spot off 80. Will return for more service.
-
November 2019 by Car R.
Took the family diesel motorhome in for a radiator coolant flush back in September. They installed a new thermostat and put the extended life coolant in. The owner, (I think he was the owner) Bill, was very helpful, professional, and accommodating. Reasonable prices highly recommended! Will be back
-
October 2019 by Ryan R.
Brought my diesel generator into these guys. They're extremely knowledgeable and take pride in their work. Excellent service and a very fair price. Give these guys a try, you won't be disappointed!
