-
September 2023 by K C.
Courage Pools is the company to go with! Highly recommended and worth waiting for, they are busy for a reason! This is a family-owned business, and Jim Courage and his team were great from start to finish.Our designer, John was fantastic; relaxed, easy going, honest, and he lets you decide without any pressure. We loved John's input and felt we could ask him about any of our ideas. John was accommodating to our needs and found solutions to what works best.Jim Courage took a personal involvement in our pool. He came out many times. Jesse and Jessica + their entire team was amazing. We felt they never once cut corners. Jessica was available to us and helped us get everything done throughout the process. This is a hard hardworking team of professionals who are friendly and seem to really like their jobs.Working with Courage Pools was one of the best decisions for our home. They helped create a unique design, worked with suppliers to make our ideas come to life, and provided us with an amazing landscaper referral as well.The finished pool is gorgeous, and we continue to be happy with our decision to use Courage Pools highly recommend using them!Courage Pools was recommended to us by four or our neighbors, and since our build we've met even more people who have used Courage Pools and been very happy with their work. This is by far THE company to use!
-
September 2023 by dee dee parish
Of all the pool companies contacted, this company was the ONLY one that required a fee for consult. I went ahead and paid them as they came highly recommended. What a rip off!!!! The designer came out and that was all good until he informed me he was leaving for vacation for three weeks. Basically after a couple of emails before he left I didn't hear from him until a month later with a promise of a new proposal with the proper numbers due to an error that was made. That proposal never came. In the mean time, I had reached out to the office by email to ask if I was put on hold due to their designer being on vacation. I received no response. I called the office the other day to discuss the matter and I did not even get an apology. The person I talked to was very defensive and told me "thank you for letting me know" without an attempt at a solution or an offer to move forward. I have not heard from this company since. They should have just said "thank you for the $250.00" What a terrible way to treat a potential client. You are very important to them when you call for an appointment and they charge your credit card, but when you are asking for their time and acknowledgement of your project you are not so important anymore.
-
May 2023 by Kerry Lee
We are first time pool and spa builders/owners. Courage helped us throughout the process. From the first meeting to the last the Courage team was open, honest, transparent, and helpful. They did what they said they would. They met all the timelines set out and were generally a pleasure to work with. Jesse, Jessica, and the owner Jim were all involved and helpful throughout the process. Highly recommend Courage if you are considering building or updating a pool.
-
April 2023 by D M.
Yelp wasn't around when my pool was built by Courage Pools 20 years ago. They build durable quality pools. My original main pump is still running. The spa heater still works. The only items that broke are 3 of my 4 pumps but they lasted more than average. Replaced jet pump in 2013, waterfall pump in 2015, salt chlorinator in 2016 and pool sweep booster in 2019. The control panel still works but I plan to upgrade to a newer model with better remote control. I think the dual skimmer design may have helped with the longetivity of my pump besides making sure they are shaded during the triple digit summer heat.Don't pay attention to the one-star reviews that dragged down the overall rating. Read them carefully and they are all petty complaints. Courage Pools is a premium and the best in the county. If you want to pay more for lesser quality go with the other companies especially the acronym PP.
-
April 2023 by Kerry L.
We are first time pool builders/owners. Courage helped us throughout the process. From the first meeting to the last the Courage team was open, honest, transparent, and helpful. They did what they said they would. They met all the timelines set out and were generally a pleasure to work with. Jesse, Jessica, and the owner Jim were all involved and helpful throughout the process. Highly recommend Courage if you are considering building or updating a pool.
-
January 2023 by Kirsten Ratliff
We absolutely loved our pool project with Courage Pools.Jessica is one of the most fantastic project managers I've ever come into contact with. She does not skip a beat. She is so detail oriented and always kept us up to date on when contractors would be at our house and answered any questions we had as quickly as possible. Jim is incredibly personal as well and picks his subcontractors with expert care.There is nothing like a Courage pool when it comes to their quality and craftsmanship. Others in our neighborhood had previous homes with a Courage Pool and they too had nothing but good things to say between the quality of contractors and design to the longevity of the pool.You will not be disappointed with getting a Courage pool, worth every penny.Service: Custom Swimming pool design
-
December 2022 by Kirsten R.
We absolutely loved our pool project with Courage Pools. Jessica is one of the most fantastic project managers I've ever come into contact with. She does not skip a beat. She is so detail oriented and always kept us up to date on when contractors would be at our house and answered any questions we had as quickly as possible. There is nothing like a Courage pool when it comes to their quality and craftsmanship. Others in our neighborhood had previous homes with a Courage Pool and they too had nothing but good things to say between the quality of contractors and design to the longevity of the pool. You will not be disappointed with getting a Courage pool, worth every penny.
-
November 2022 by Sarah B
As the most recent review stated, Courage Pools is great. We cannot say enough about Jessica. She kept us informed every step of the project and was very organized. The level of communication from Jessica and Jim was top notch and extremely prompt. We always heard back from them very quickly if we had questions or concerns. It felt pretty instant. The most we had to wait only felt like hours which is unexpected but very much appreciated. Ryan designed our pool. It is such a cool design and turned an ugly, small backyard into an at home paradise. We've had so many contractors and people come into our backyard saying it's one of the coolest pools they've seen. Due to relocating, Jim took over and managed our project. For stepping in at the last minute, he did amazing getting to know the details we had already sorted with Ryan. Jim was onsite frequently during many steps of the build and also was working himself. He was very knowledgeable and has great attention to detail.I agree with reviewer Tiana, the real proof in an awesome pool contractor and company is how they handle issues. It's not a matter of if but seems to be a matter of when issues will arise during any construction project-and it can be very stressful. What really makes or breaks a project is how they handle and control it. Our project had several challenges and hiccups that I know we all wished didn't occur-including Jim and Jessica. Every single challenge was handled promptly, professionally, and with attention and care. We received immediate responses, action, and attention from both Jim and Jessica to get them taken care of. That truly makes all the difference. We've had friends and family who have built pools with other companies complain about lack of communication and being very unorganized. Or never being able to reach their project manager during issues or challenges. That is not the case with Courage Pools. They are there with you every step of the way.Everyone who comes to our pool raves about how beautiful it is and that they can tell it was built with quality. It has been a dream come true for our family and we have no regrets.We would highly recommend Courage Pools to anyone considering building a pool. Jim stands by his company's work and Jessica is fantastic. If we were to ever move and build another pool we would definitely choose Courage Pools again. Thank you Courage Pools.Service: Inground pool installation
-
November 2022 by Tiana Fugitt-Munoz
If you notice by reading the actual reviews, people that ACTUALLY had their pool built by Courage rave about them and with good reason. Yes, they do charge $250 for the first appointment, but that is credited back to you once you start the project and discourages "tire kickers".I could go on and on about how Jordan Courage took a messy side yard with no hope into a beautiful pool and patio area and worked her tail off to be her with every step and every contractor.I could rave about Jessica who managed the project, kept us informed of upcoming timing, next steps, etc., and was just overall AMAZING.I could even say what an amazing work ethic Jim Courage has being out there in the hot sun getting it done to make sure we made the cement pour in time among a ton of other things he did to make our pool project run smoothly.But the real proof in what an awesome pool contractor is comes when there is an issue and how they handle it. We ran into a challenge that could have turned the project upside down, but they handled it with grace and professionalism and will have me singing their praises to everyone that will listen. They finished ON TIME too!We have friends that started building their pool two weeks before us and have no idea when they will finish.Courage is high quality, awesome at communicating, uses quality sub-contractors and is a reasonable price. I highly recommend them.Service: Custom Swimming pool design
-
September 2022 by Sarah B.
As the most recent review stated, Courage Pools is great. We cannot say enough about Jessica. She kept us informed every step of the project and was very organized. The level of communication from Jessica and Jim was top notch and extremely prompt. We always heard back from them very quickly if we had questions or concerns. It felt pretty instant. The most we had to wait only felt like hours which is unexpected but very much appreciated. Ryan designed our pool. It is such a cool design and turned an ugly, small backyard into an at home paradise. We've had so many contractors and people come into our backyard saying it's one of the coolest pools they've seen. Due to relocating, Jim took over and managed our project. For stepping in at the last minute, he did amazing getting to know the details we had already sorted with Ryan. Jim was onsite frequently during many steps of the build and also was working himself. He was very knowledgeable and has great attention to detail. I agree with reviewer Tiana, the real proof in an awesome pool contractor and company is how they handle issues. It's not a matter of if but seems to be a matter of when issues will arise during any construction project-and it can be very stressful. What really makes or breaks a project is how they handle and control it. Our project had several challenges and hiccups that I know we all wished didn't occur-including Jim and Jessica. Every single challenge was handled promptly, professionally, and with attention and care. We received immediate responses, action, and attention from both Jim and Jessica to get them taken care of. That truly makes all the difference. We've had friends and family who have built pools with other companies complain about lack of communication and being very unorganized. Or never being able to reach their project manager during issues or challenges. That is not the case with Courage Pools. They are there with you every step of the way.Everyone who comes to our pool raves about how beautiful it is and that they can tell it was built with quality. It has been a dream come true for our family and we have no regrets.We would highly recommend Courage Pools to anyone considering building a pool. Jim stands by his company's work and Jessica is fantastic. If we were to ever move and build another pool we would definitely choose Courage Pools again. Thank you Courage Pools.
-
June 2022 by Tiana F.
If you notice by reading the actual reviews, people that ACTUALLY had their pool built by Courage rave about them and with good reason. Yes, they do charge $250 for the first appointment, but that is credited back to you once you start the project and discourages "tire kickers". I could go on and on about how Jordan Courage took a messy side yard with no hope into a beautiful pool and patio area and worked her tail off to be her with every step and every contractor.I could rave about Jessica who managed the project, kept us informed of upcoming timing, next steps, etc., and was just overall AMAZING. I could even say what an amazing work ethic Jim Courage has being out there in the hot sun getting it done to make sure we made the cement pour in time among a ton of other things he did to make our pool project run smoothly. But the real proof in what an awesome pool contractor is comes when there is an issue and how they handle it. We ran into a challenge that could have turned the project upside down, but they handled it with grace and professionalism and will have me singing their praises to everyone that will listen. They finished ON TIME too! We have friends that started building their pool two weeks before us and have no idea when they will finish. Courage is high quality, awesome at communicating, uses quality sub-contractors and is a reasonable price. I highly recommend them.
-
May 2022 by Samantha R.
The worst. They charged a $250.00 deposit just to book an appointment. It was explained to me that this was necessary as people would often cancel last minute or not show. After receiving several other pool quotes and even designs without paying a single penny I realized how outrageous this was and called to cancel my appointment 3 weeks ahead. They refunded me $150.00. So essentially they charged me $100.00 to be in their calendar for a couple weeks even though they never did a minute of work for us. Insane business practice. I can not imagine trying to build a whole pool with this company.
-
November 2021 by Justin Dimeola
An amazing family run company who takes care of their customers. They are also on of the quickest and most efficient team!
-
November 2021 by R K.
Amazing experience, Jim the owner is very detailed and hands on. Very impressed. He was there w his contractors throughout the entire process.John our design specialist, super friendly and informative. And of courseJessica the scheduler was absolutely amazing..I could not have asked for a better Pool company during this huge process.Courage Pools is amazing, do not go w anyone else.Thanks the Knights
-
November 2019 by Este Welch
This pool builder is amazing! We were easy going and just wanted a pool but when Jordan came out she designed it to be amazing. She made a large first step that my GS loves to sit on most of all summer afternoons. I never would have thought of that but Jordan took in to consideration what our family was like and we are so happy with the results. We most defintely recommend them.