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November 2023 by Tree Pros Northwest
Staff was very helpful. Highly recommend for RV sales or service.
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September 2023 by R Michael
My wife and I drove nearly five hundred miles to buy a gently used travel trailer only to discover <after paying for it> that my electric connection to the trailer wasn't working (no running lights; no brake lights; no turn signal lights). The local Toyota dealer told me I'd have to wait over a week for service, but I'm only in the area for two more nights. I got a recommendation to ask Auburn RV Service Center, so I drove my Tacoma to beg them for help.Two guys dropped what they were doing and checked my fuses (nothing wrong) and checked the 7-prong connector (no power). One of them lay down to check the wiring underneath and discovered the connector had become unplugged. He reconnected it and made sure it was tight. Then, they said I was good to go.I went from thinking I was screwed and would have to stay in the area for a week or more to big smiles in 10 minutes flat.They took fantastic care of me. I'd wager they'll do the same for you. Two thumbs up!
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June 2023 by Sharlet Elms
Brought a new 2023 Toyota Highlander to them to have a Redarc Brake Controller installed. Turned into a major hassle as Toyota doesn’t have a plug and play set up so everything had to be hardwired. Matt was careful and spent a huge number of hours making sure we had the right parts and spoke to both the Toyota dealership and Redarc to understand the set up and ensure my Toyota wouldn’t burn up due to an improperly installed brake controller. I absolutely can’t say enough good things about the job they did for me. Its rare to find a business which does such careful and excellent work. Can’t recommend them highly enough. I will be returning with my trailer this fall for some other work.
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April 2023 by Elle B
The Team and owner at Auburn RV are the best. Honest, experienced, excellent service every time.
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January 2023 by Andrew Blum
Thank you Auburn RV. It's been so hard to find a good mechanic around here and you guys are simply the best. Special thanks to Ryan for all making it happen on a time crunch and for a super reasonable price!
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January 2023 by Valerie Simpson
These folks are the most awesome, honest and fair RV repair team EVER!!!I’m sad that we don’t get to see them anymore because we recently sold our moho(which they helped us with) and we are moving outta state.
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January 2022 by Rick Meeker
The best rv place in miles friendly and great customer service small town family business. I wont shop anywhere else. Top notch in my opinion...
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January 2022 by Grom Shark
No call backs ever... even with your trailer being in their possession. Communication skills lack big time and made me feel uneasy. Going elsewhere.
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January 2022 by James Helling
The gal we delt with is extremely knowledgeable and very helpful.Highly recommend this place for parts and help.
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January 2022 by Steve Trotter
They are always very nice and helpful. Good people to work with.
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January 2022 by Alley RaeBomber
Update: After our relationship went completely south, I expected that Auburn Rv would not make the repairs to my trailer and I would have to have it towed again and find a new place to get the repairs done. However a few days later the owner contacted me to let me know that my trailer was completely ready to go. They even gave me a deal to make up for my troubles. They were very mature and professional, a complete turn around.Worse than I ever could have imagined!! I was nice about the fact that they took over a month to get my camping trailer repairs started despite promising me it would be ready by my next trip date. I didn’t even complain that I would be tent camping unexpectedly. But then I went remove items from the trailer and it had been robbed! The owner refused to work with the sheriffs department so that I could file an insurance claim. Instead I was yelled at on the phone and hung up on repeatedly. I have never worked with I’m more unprofessional company. Be aware that they have no fencing and their cameras don’t work.
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January 2022 by Jamie Burge
Matt and the team at Auburn RV were very helpful and friendly and were able to finish the work on our trailer in a timely manor. They were easy to work with and very professional! We will definitely bring our trailer back for services and repairs. Thanks guys!!
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January 2022 by Danny
Matt and Ryan are awesome! They helped me solve an issue with my Duramax’s 7-way harness that had a bent tab. I dropped in without an appointment and they stopped what they were doing to help me. Talk about great customer service! Thanks again guys!
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September 2021 by Colin W.
Forgot I reviewed this place in 2019. Had more work done in 2020 and could never get them to call me back--on the front end or the back end. Tried to call to see how busy they were; nothing. Took my trailer in and dropped it off directly without calling. They said it should be done in about a week, but didn't say anything more than that. I called multiple times to check to see if it was done. Nothing. Finally, 2-3 weeks after dropping off my tent trailer and like three unreturned voicemails later, I just drove the 25 minutes over to the shop to see what was up. The work was done on the trailer; they just hadn't called.They also charged me for seals that were on backorder. Never got my seals over a year later. No idea if they just pocketed the cash or what. It wasn't much so I just wrote it off because I was sick of calling and never getting messages returned.It's a mom and pop place that needs to hire more help. The work is fine. The customer service is awful.
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May 2021 by Alyssa M.
Due to circumstances beyond either of our control, I got off to a very bad start of a relationship with Auburn Rv. I thought I would have to tow my trailer to a different location to have the repairs done, but the owner acted like a professional and completed the work exceptionally well and gave us a discount for our troubles. As I always say it's not about being perfect, it's about how you make up for your mistakes. Auburn RV cares about their business and reputation. In the end they came through and I am satisfied with the result.
