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March 2023 by Andrew L
Way overpriced to begin with, was charged almost $800.00 for two movers to work for a little over an hour. The most annoying and unprofessional part was I was scheduled for between 12 and 12:30 to move my mother into a care facility. The movers were three hours late without any notice or a courtesy call to let me know they were late. So assuming they were a no show I unloaded the truck by myself, which I shouldn't have done having recently had back surgery. To top it off only one of the two who finally showed up once I had to do their job was courteous to me the other one had an attitude or chip on their shoulder. Their professionalism really shined through when they flirted constantly with every female who worked at the facility but I could barely get a three words out of them. Stay away from Aubrun Moving
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October 2022 by Julia O.
We used Auburn moving for furniture moving prior to carpet installation . Jerrell and Larry went over and beyond to be helpful and work efficiently !!! The price was very fair and they drove to our cabin in Northstar, Truckee ! They were punctual and took less time than I was quoted !!! I would use them over and over . They are coming back to wove the stuff back in . We have a 3 story cabin with heavy pine furniture - they were so kind and positive ! Highly recommend !
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October 2022 by Yvette R.
I just want to thank Johnny and Joe from Auburn Moving! They were amazing, efficient and quick! I had a few older, slightly fragile antique pieces and they took really good care of them. I moved from a 2 bedroom apartment to a house and they were finished in just 4 hrs. I have always moved myself, but from now on, I will call Auburn moving! Thank you!!
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September 2022 by Meagan D.
The four guys that came to house seemed good and efficient until 3 things were broken in my apartment which they blamed on being flimsy, the moved a lot of the wrong furniture and the storage unit they moved it to had almost all of the furniture broken that they chose not wrap.
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September 2022 by Rob J.
Jamell and Larry were two of the hardest working men we ever saw. They arrived early, worked non-stop on the hottest day of the year without one complaint - 115 degrees. The were extremely polite and were careful and cautious with all of our furniture. They carried very heavy furniture up a difficult staircase with no issues. We cannot recommend more highly Auburn movers and specifically Jamell and Larry. They were incredible.
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August 2022 by M Y.
The company will initially make you feel good by giving you a quote that they will not exceed. They will not, but they will make sure enough time is wasted to get as close as possible to the quote they gave. I selected Auburn because I was told their movers are all full-time, which gave me comfort knowing that the movers would care about their company's reputation. Let me start by saying that I had only few pieces to mover out that I had covered with protective bags and everything was ready to be easily put on a dolly. We were supposed to start 9, but one of the movers came at 9:30, and the move was completed around 2:30pm. For a move like mine with only few pieces to take. it should not have lasted more than 2-3 hours, but it did not, and here is why: 30 Minutes into the move, the two movers took a smoke break that lasted at least 20 minutes, and they did not have the courtesy to even tell me that they will take break, which I was charged for. I kept waiting for them in the apartment, and only when I went outside I learned that they took a break. Every trip to the truck took at least additional 10 minutes in the truck, most of it was chatting. When it was time to go to the destination, the crew told me they will stop for a 10 minute drink break at the office on the way. That 10 minutes break lasted for 2 hours, while we were patiently waiting with no notification from the crew. We left the pick up address at 11:30, and the movers got to the destination at around 1:35. I was there before noon even though I left after after them. I took a day off from work, so I can start unpacking at home, and that delayed everything. Also, the 30 minutes drive to the destination was increased to 45 minutes, so the crew charged me for an-hour-and-a-half for it. To top it of, I emailed my concerns to the company, and I got a response a week later ignoring most of my comments and questioning the data I provided.
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May 2022 by Mikka M.
Not good at all. The company employees did not move all of my things, broke my 55 inch OLED television and offered only 60 cents a pound to replace it, missing parts to my refrigerator and freezer compartment, did not set up my bed because the movers left parts of the frame behind so that I had to set it up by myself (I am a small older female), scratched furniture, and took longer and used extra packing supplies even though I was already packed. I let it all go until I saw the damage to my television. I used this company in the past and it was not like this. I do not recommend them.
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April 2022 by Shari M.
I had the best two male packers ever who represented Auburn Moving & Storage exceptionally. They arrived on time and presented the required paperwork for me to sign before starting the packing process. I was really amazed at how these two young men, Jamell Missouri and Larry Aniya, were so professional, polite, and knew exactly how to construct an orderly method in packing. I have had to move, literally, 5 times within the last year, and was not up to doing the packing as I usually do. Jamell Missouri and Larry Aniya, SAVED THE DAY! Cheryl, I really appreciate your professional and quick response to creating this awesome experience as well. Thank you, Shari M.
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March 2022 by Amy W.
Wow these guys were one time, nice, quick and safe ! We got 3 different quotes and based on Yelp reviews chose this co and people are right they are awesome. Thank you for your hard work .
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December 2021 by Gary F.
I recently contracted with Auburn Moving & Storage for a long-distance move from Lincoln, CA to Virginia. Auburn Moving & Storage is an agent for the long distant moving company, Bekins. I gave them the loading date, but they gave me the date range for delivery. I was flexible on the delivery, so I didn't request a certain date. The range they gave me was between 11/5 and 11/20. 11/20 was their chosen drop-dead date. I was told this date was set by Bekins. The loading day went very well on 10/28. The movers were professional and efficient. They told me they would know the next week when a driver would pick up the load. I didn't hear from anyone the next week. I didn't hear from anyone the following week, so I called them, and they told me they were still waiting for a driver and there was still time to get it delivered by 11/20. They never mentioned once that it would probably be late. I made arrangements to fly to VA on 11/13 to make sure we were there for the delivery between 11/15 and 11/20. It wasn't until I had made the trip across country, and I reached out to them on 11/16 regarding the delivery that the Bekins Customer Service rep told me "It would take a miracle for me to receive my delivery on time". I wrote a complaint email to the president of Bekins and Auburn Moving and Storage just trying to get a realistic date without "divine intervention". Auburn M&S manager never contacted me and the president of Bekins just referred me back to their "so called" customer service. If I had not complained, who knows when my delivery would have been made. As it was, instead of taking delivery on 11/20, it was 12/2 - 12 days late. I sat in an empty house for 3 weeks waiting because they could not be bothered to communicate with me regarding a realistic date. If they had told me at the beginning it would be 12/2 because they were short of drivers, I would have been fine. I would have delayed my trip. They really don't care as long as they get their money. They thought that knocking $1800 off a $14,000+ bill was doing me a favor. I didn't care about the money; I just wanted their contracted dates honored or at least be honest about a delivery date, so I wasn't wasting my time. They did neither! This was my 38th move so I am very experienced with movers. This was by far the worst experience with any mover, local or long distance. They were late, poor communicators and they didn't care. The breakage is certainly much worse, and they still have not responded to my inquiry regarding their uncrating service - something I paid for. Obviously, I would not recommend either company Auburn Moving and Storage or Bekins.
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December 2021 by Joseph P.
The friendly and honest conversation from Kelli, the office Manager was the first indication of my eventual good choice in my upcoming potentially stressful moving experience. Oh, the prep and packing was stressful! However, once my movers Keeler and Franco showed up and proceeded to take care of all my life's belongings as if they were their own, well, I was relieved and relaxed. Just partially, this was an important move. When all was said and done and the Moving Men departed, all my belongings were safe and the boxes properly distributed to the proper rooms not one issue of damage or breakage has been found. These were friendly and confident workers that did not drag their feet or complain one bit. Keeler even too extra precautions with a few cherished items and treated them extra special. Made me feel like a valued customer. For that I am grateful! Because I'm not planning to move again anytime soon, I will highly recommend Auburn Moving and Storage to everyone. Across town or across country? Not a problem for this awesome company I'm sure. Tell'em Joe sent ya!
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October 2021 by Teri Wilson
John, Trevor, and Alexander came and did such an efficient job moving us that our bill was less than they quoted. What a great group of men!! They were helpful and very courteous. I used this company once before and had the same experience. I would recommend them to anyone. Thanks Rob for hiring such great guys.
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October 2021 by josh dardick5167
These guys were amazing. Fast and efficient! Had a not to exceed price that they beat by 25%. Anthony, "THE MAN" in charge was so funny and kept everything running smooth. Both crew members, Justin and Demarco, did so many extra little things for my mom, 80 years old, that it made her very scary move a much more relaxed experience. I can't thank these guys enough and wish I would have used them for my recent move as they are hands down better then the competition.
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October 2021 by Bonnie Zinda
I just got boxes .But I didn't have to pack or load them .Polite and helpful and respectful.
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July 2021 by Caroline W.
I found Auburn Moving & Storage on Yelp back in March of 2021. I was in contact with Carrie and she held my hand all through the process via phone, email, and text. They are excellent in providing information and their price is way too low for the excellent service they provide. My husband and I moved from San Francisco after selling our multi unit house to their storage facility in Roseville, CA. Our life possessions were in their storage facility for 3 months. When we purchased our new home in Lincoln, CA, they moved everything from storage to Lincoln, CA. Everything went smoothly and professionally. Their office staff and moving staff were beyond superb. I would heartily recommend them for their expertise and proficient manner in conducting their business. Thank you Carrie and all the staff at Auburn Moving and Storage!!!
