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March 2024 by Christopher S.
Did a great job taking care of my best friend. I found the rosewood urn lovely. Love the noseprint keychain more than I thought I would. Glad to have him home.
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February 2024 by Alice B.
Amazing service and the items I got were so nicely packaged and quality items. They made this process extremely easy Will deff use them again when/if the time is needed again. Thank you. Rest in peace Anna, love you forever
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December 2023 by Mike M.
I have mixed feelings about this place, so I will give it a neutral three stars. We recently lost our beloved mini schnauzer after a long, seventeen year life. Peaceful Pets Aquamation was selected by the pet hospital where he passed. In the moment, taking home the remains, reviewing yelp, and hoping to find a better option is not realistic. The paperwork provided by the hospital indicates that you make the arrangements online and then your pet will be sent via mail after several weeks, which is absolutely ridiculous. You can go to their facility in Northridge and handle things in person. Still, the turnaround time is far too long for grieving pet owners. They need to start running a second shift or go in on the weekends to get caught up. The staff was professional, though not really showing any compassion. We chose the small cedar box with custom engraving, as well as the clay paw print. The presentation was very well done, with the exception of one critical detail: the dog's name was misspelled. A new box was made and quickly sent to the house, but it would have been so nice to have it right the first time.
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November 2023 by Nova Kat
This place is amazing. I had to euthanize my sweet Contessa Coco Puff (rabbit) on Oct. 02, 2023. I called numerous times asking about the progress and about the color of the ashes. The receptionist was very patient with me and understanding. My sweet girl came back in a beautiful well made bag, rosewood box wrapped in bubble wrap, her clay paw print in a box wrapped. Identification information on everything ( this was a good thing). I also received a certificate of cremation, a pamphlet on pet grief with a phone number for free counseling. Thank you Peaceful Pets for a wonderful experience ❣️
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November 2023 by Chanel Hoch
I would never recommend Eternal Memories to any pet parent. I caution all pet parents to find out who their veterinary hospital contracts with to avoid being obligated to use their services.My beloved pet of 15 years passed away. The veterinary office I used for euthanasia only utilizes Eternal Memories for their cremation services and pet memorabilia. My dog passed on a Monday evening. I waited 24-28 hours for someone from Eternal Memories to contact me via phone to discuss any additional services or pet memorabilia, as indicated by the veterinary hospital. However, I never heard from this facility. I contacted my veterinary hospital to make sure the cremation service company had my correct contact information, and they verified my phone number, reinstating that this was the preferred contact method for Eternal Memories. I was provided with the contact information for this cremation facility and called them on Friday morning.I was told by three staff members that contacting pet parents via phone is not their policy and that instead, they reach out via email. I was then told they only follow up if they receive an email return error message. Otherwise, they do not contact pet parents. I was told by each staff member I spoke with that Eternal Memories has no control and takes zero responsibility over the post-euthanasia contact instructions and expectations the veterinary offices provide.I was never offered an apology for the miscommunication or asked how they could help move the situation forward so that no additional negative emotional burden was placed on the grieving pet parent and to prevent this from reoccurring. Instead, I was told repeatedly that they were not at fault and bore no responsibility for what was said to pet parents about future communication with their facility. The staff was unprofessional and lacked accountability, sensitivity, and compassion.After realizing they would neither apologize nor take accountability for their policies, actions, or information disseminated by their contracted facilities, I asked all three staff members if my pet had already been cremated. I was told by Craig Colby, Tanya, and Delia that she had not been and that I could still have a fur clipping. However, they asked if I wanted any RED fur clipped. My dog is an all-white Pomeranian and does not have any red hair on her body. I explained this and asked if they had a different dog in front of them and if my dog had already been cremated. They said that they had just "misspoken" and that they did indeed have the correct pet. I explained to the manager Craig Colby that it was an erroneous error to mix up pets in this manner or try to pass off one pet as another. He offered to have the ashes hand-delivered to me and only apologized, "that you feel this way and that it was a bad experience for you," having never taken responsibility for what happened.After the manager, Craig mixed up my dog with another, I lost all faith that this facility would handle my pet in a caring or compassionate manner. I verified that the only services they provided were prepaid, including a redwood urn with rose engravings containing my dog's ashes and a paw print. I ended the call with them after verifying the address for delivery within 5-7 business days. The manager Craig then offered to have the ashes hand-delivered to me. Craig again said that the veterinary hospital, True Care for Pets, was responsible for the entire situation.After this conversation, I contacted True Care for Pets and explained what occurred. They were sympathetic, apologized, and asked what they could do. They then escalated the situation to their facility manager and apologized again for going through this after my pet's death. They took down a statement, repeated the case facts, and promised follow-up that day. The difference in care, professionalism, and compassion between these two facilities was astronomical.As of the time of this review, I have yet to speak with the veterinary hospital manager or see how this situation will resolve.
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October 2023 by Chanel H.
I would never recommend Peaceful Pets Aquamation to any pet parent. I caution all pet parents to find out who their veterinary hospital contracts with to avoid being obligated to use their services. My beloved pet of 15 years passed away. The veterinary office I used for euthanasia only utilizes Peaceful Pets Aquamation for their cremation services and pet memorabilia. My dog passed on a Monday evening. I waited 24-28 hours for someone from Eternal Memories to contact me via phone to discuss any additional services or pet memorabilia, as indicated by the veterinary hospital. However, I never heard from this facility. I contacted my veterinary hospital to make sure the cremation service company had my correct contact information, and they verified my phone number, reinstating that this was the preferred contact method for Peaceful Pets Aquamation. I was provided with the contact information for this cremation facility and called them on Friday morning. I was told by three staff members that contacting pet parents via phone is not their policy and that instead, they reach out via email. I was then told they only follow up if they receive an email return error message. Otherwise, they do not contact pet parents. I was told by each staff member I spoke with that Eternal Memories has no control and takes zero responsibility over the post-euthanasia contact instructions and expectations the veterinary offices provide. I was never offered an apology for the miscommunication or asked how they could help move the situation forward so that no additional negative emotional burden was placed on the grieving pet parent and to prevent this from reoccurring. Instead, I was told repeatedly that they were not at fault and bore no responsibility for what was said to pet parents about future communication with their facility. The staff was unprofessional and lacked accountability, sensitivity, and compassion. After realizing they would neither apologize nor take accountability for their policies, actions, or information disseminated by their contracted facilities, I asked all three staff members if my pet had already been cremated. I was told by Craig Colby, Tanya, and Delia that she had not been and that I could still have a fur clipping. However, they asked if I wanted any RED fur clipped. My dog is an all-white Pomeranian and does not have any red hair on her body. I explained this and asked if they had a different dog in front of them and if my dog had already been cremated. They said that they had just "misspoken" and that they did indeed have the correct pet. I explained to the manager, Craig Colby, that it was erroneous to mix up pets in this manner or try to pass off one pet as another. He offered to have the ashes hand-delivered to me and only apologized, "that you feel this way and that it was a bad experience for you," having never taken responsibility for what happened. After the manager, Craig mixed up my dog with another, I lost all faith that this facility would handle my pet in a caring or compassionate manner. I verified that their only services were prepaid, including a redwood urn with rose engravings containing my dog's ashes and a paw print. I ended the call with them after verifying the address for delivery within 5-7 business days. The manager Craig then offered to have the ashes hand-delivered to me. Craig again said that the veterinary hospital, True Care for Pets, was responsible for the entire situation. After this conversation, I contacted True Care for Pets and explained what occurred. They were sympathetic, apologized, and asked what they could do. They then escalated the situation to their facility manager and apologized again for going through this after my pet's death. They took down a statement, repeated the case facts, and promised follow-up that day. The difference in care, professionalism, and compassion between these two facilities was astronomical. As of the time of this review, I have yet to speak with the veterinary hospital manager or see how this situation will resolv
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August 2023 by Marla B.
They took care of my boy. I felt everything was handled well. I went to pick him up at their facility because I did not want him mailed back to me in the US mail... Took about three weeks.
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August 2023 by Marie Karen C.
We recently had to rush our beloved Spunky to the Animal Hospital in the middle of the night with seizures. He had been ill for a while and was nearly 18 years old. We made the difficult decision to put him to sleep. This was difficult enough. Arranging for his cremation was an awful feeling. The process was relatively easy and I was presented with an array of Urns to place him in. I chose the simple green one. I expected it to be ceramic or something reasonably decent. Instead, it was a simple cardboard box. For $350.00, for his cremation and return, I had hoped for something a little more respectful for our little boy. I must say I was very distraught when I made the arrangements but, had the description of the "Urn" been more clear, I would have chosen one of the others. I would hope that Peaceful Pets could be a little more respectful of our pets and more forthcoming in their descriptions of the Urns. I do not begrudge anyone the right to make a profit but, I see the same Urns they charge $200+ for on Amazon for $30.00. I'm sure they could offer a better basic "Urn" for a fair price. I will be getting our beloved dog the upgraded Urn he deserves from Amazon. One final note, while I was disappointed by the "Urn," they were very quick in his cremation and return. The whole process took 8 days and, he passed late Friday/early Saturday. I was very happy to have him home so quickly.
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August 2023 by Michelle E.
I'd like to say thank you to Peaceful Pets Aquamation. They were extremely empathetic to me during this difficult time (as my Cat, Teddy, recently passed). They went above and beyond for me and I'll never forget it. Thank you.
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July 2023 by Laurus E.
My stray dog passed away last 3 weeks ago and i wasnt sure what to do. Tried this one and im glad i did. They are professional and took care of my daughter with care. Price is good. I received my daughter in 10 days in a box/urn with her paw print included.
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July 2023 by Lauren G
I recently entrusted Peaceful Pets Aquamation with the cremation of my beloved dog, who passed away unexpectedly. Unfortunately, my experience with their services left me deeply disappointed and heartbroken.What upset me the most was the fact that Peaceful Pets Aquamation proceeded with the cremation without obtaining my consent. As a grieving pet owner, I had expressed my desire to obtain a nose print of my dog before the cremation took place. Regrettably, that opportunity was lost due to their lack of communication and disregard for my wishesHowever, I want to highlight that after questioning them about the situation, Peaceful Pets Aquamation apologized and acknowledged their mistake. They promised to issue a refund as compensation for the oversight. Unfortunately, despite their initial promise, I faced a frustrating ordeal of being given the runaround for two and a half weeks while trying to receive the refund.Losing a pet is an incredibly emotional experience, and it's important for pet mortuaries like Peaceful Pets Aquamation to handle their customers' concerns with professionalism and efficiency. The lack of prompt action in processing the refund added unnecessary stress and prolonged my distressing experience.I believe it is crucial for Peaceful Pets Aquamation to improve their internal processes and customer service, ensuring that their apologies are backed by prompt and effective actions. Timely resolution of issues is vital to maintaining trust and providing comfort to grieving pet owners during such difficult times.While I understand that mistakes can happen, it is my hope that Peaceful Pets Aquamation learns from this experience and takes steps to prevent similar incidents and refund delays in the future. Losing a pet is a deeply painful experience, and the actions of a pet mortuary should provide solace and support during such difficult times.
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July 2023 by Lauren F.
I recently entrusted Peaceful Pets Aquamation with the cremation of my beloved dog, who passed away unexpectedly. Unfortunately, my experience with their services left me deeply disappointed and heartbroken. What upset me the most was the fact that Peaceful Pets Aquamation proceeded with the cremation without obtaining my consent. As a grieving pet owner, I had expressed my desire to obtain a nose print of my dog before the cremation took place. Regrettably, that opportunity was lost due to their lack of communication and disregard for my wishes However, I want to highlight that after questioning them about the situation, Peaceful Pets Aquamation apologized and acknowledged their mistake. They promised to issue a refund as compensation for the oversight. Unfortunately, despite their initial promise, I faced a frustrating ordeal of being given the runaround for two and a half weeks while trying to receive the refund. Losing a pet is an incredibly emotional experience, and it's important for pet mortuaries like Peaceful Pets Aquamation to handle their customers' concerns with professionalism and efficiency. The lack of prompt action in processing the refund added unnecessary stress and prolonged my distressing experience. I believe it is crucial for Peaceful Pets Aquamation to improve their internal processes and customer service, ensuring that their apologies are backed by prompt and effective actions. Timely resolution of issues is vital to maintaining trust and providing comfort to grieving pet owners during such difficult times. While I understand that mistakes can happen, it is my hope that Peaceful Pets Aquamation learns from this experience and takes steps to prevent similar incidents and refund delays in the future. Losing a pet is a deeply painful experience, and the actions of a pet mortuary should provide solace and support during such difficult times.
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May 2023 by Catherine B.
While I was disappointed to learn they no longer have a pickup service, their service really blew me away & let me know I made the right choice in peaceful pets. I got my beloved boy's remains in 5 days, so I know he wasn't stored in a freezer for any longer than absolutely necessary, If at all. I also requested that they include my boy's toenails in his scanned print and I couldn't be happier with the result. I love that peaceful pets does an etched piece of wood; the idea of a clay imprint is a bit off putting to me, and I think the bamboo round is so elegant. Thank you to peaceful pets for taking such great care of my boy's remains. I know that they handled him with the utmost care, compassion and respect.
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May 2023 by Heather W.
I went today to pick up my dogs ashes ,when I got there sadly there was 2 wagons with deceased dogs covered by blankets right next to the desk you pick up your bag with your dogs ashes in it , a suggestion i have is maybe put up a privacy curtain so customers don't have to see that and it smelt unfortunately of deceased animals , my paw print didn't represent a normal dog paw either and it takes a long time from the time your pet is brought in to the time the cremation was actually done ,we're talking three weeks that your dog is in a freezer
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April 2023 by Dianne E.
We recently had to say goodbye to our beloved dog, Macy. We arranged to have her "aquamated" (?) at Peaceful Pets and we couldn't be happier. The folks there are so nice, and they delivered Macy back to us in a beautiful urn, inside a beautiful velvet bag. They included a ceramic paw print and a lovely card. When we opened the bag we noticed there was a flaw in the wooden urn. I called Peaceful Pets and Tania couldn't have been nicer or more accommodating. I live nearby so I brought the urn back and they switched it out for a new one. The woman at the front desk (I'm sorry I didn't ask her name) was also very kind and helpful. So happy to have this service and to have our precious Macy back home with us.
