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January 2024 by N S.
I love this bike shop. Warren helped me from selection, making sure the road bike fit me perfectly, the how to's of the bike, to walking out the door. He answered all my questions, always had things...the bike and more recently a bike rack, ready for me when I arrived at the shop. A long overdue 5 star rating as I purchased a mountain bike there years ago, still have it, still love it. Great shop with great customer service.
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January 2024 by Steve K.
Awesome bike shop! Awesome service! I just purchased a new bike here. They built it up just the way I wanted. Everyone is super nice. They made all the adjustments I requested. I highly recommend NPBS! Great experience! Love my bike! Can't say enough good things!
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January 2024 by Stephen M.
Just purchased a bike from NP Bike Shop and was very impressed with their customer service, friendly attitude and wide selection. First time customer and had called ahead regarding a specific model. Warren was extremely helpful from start to finish. I am not local so he had everything prepped upon my arrival. Warren made sure that everything was dialed in just right. Transferred my pedals from my previous bike and reviewed all the features of the new machine. Separately, their mechanic stepped away from what he was doing just to give me some pointers on issues I was having with my old bike. Overall a seamless and fantastic experience with Warren and the rest of the employees. Would recommend NP's Bike Shop to anyone! Wish they were local! 5 stars!
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January 2024 by Ken Tobias
Nice local shop.
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October 2023 by Quin Quin
Awsome crew, the only bike store that still answers their phone! Old fashion customer servie great service i highly recomend!
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September 2023 by Rebeca Brady
Thank you so much for fixing my son's bike tube and installing his bella and light. He has been our riding since we got home.The staff is so nice, helpful and quick. Thank you!
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September 2023 by Darin Stewart
Something is seriously wrong with the employees at this bike shop. I’ve been getting a weird vibe from the employees every time I walk in the door. My latest visit I walked in to Newberry Park bike shop on Labor Day Intending to buy a CO2 insulator for my dad for his birthday. The gentleman at the counter referred me to an inflator, and I asked him which CO2 cartridge would be appropriate. He referred me to the cartridge, and when I looked at some other cartridges he started to scoff. I asked him if the smaller cartridge really wouldn’t inflate my dad’s 26 inch mountain bike tires as I had some experience with them in the past. At that point he started acting all weird and said very rudely that I didn’t know what I was talking about and that maybe he was wrong but that he didn’t think so and he had way more experience than me. This is my third time encountering such a rude behavior at this location and so I just walked out. I don’t think I’m ever coming here again despite buying a couple bikes here in the past. Will be going to Michaels bicycles in the future where I always feel welcome and they have patience for folks like me that have questions.
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August 2023 by Castiel Michael
Great service and sales. Good prices and will find a way to fix your bike right.
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June 2023 by Shawna Faith
Thank you so much Warren for taking the time to get the girls and I into our new bikes! You went above and beyond and we love them so much! You were right they are perfect for us! We couldn’t find the right bikes I looked all over town. It’s hard when you see something online and not in person, but your recommendation was spot on! You are a perfect example of what great customer service should be! We will tell others about you and come back in the future! Thanks again so excited for our summer adventures!
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March 2023 by mauricio quezada
Staff is very helpful and knowledgeable with the products. They were able to take care of exactly what I needed for my daughter. They even allowed her to test drive the bicycle before we purchased it. Made sure all our needs were met and that we left the store satisfied with our purchase. They even gave us a free maintenance with the bicycle. Thanks again to the staff for everything.
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February 2023 by Cristian Bureriu
I never received what I ordered. Misleading owner. He is unreachable after charging me money, but very nice and responsive before that. Rude and disrespectful sales personnel laughing in my face when presented the issue. What is wrong with these people? Avoid this place at all cost.
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January 2023 by Steve P
Wow. The bike shop was recommended to me by my avid cycler neighbor. Everything from messaging Ben, the owner, on yelp... to him calling me to set up a bike fitting appointment for my two bikes, a road bike and an e commuter bike was easy. I wasn't buying a bike from him however in spite of that he was still incredibly invested in my satisfaction.Today I brought my two bikes in and Ben spent a crazy amount of time dialing them in. Sure it was a somewhat slow, rainy day but he serviced the bikes talking me through what he was doing..Ben went above and beyond in my hour plus of being there. Their actual bike fittings are usually more extensive but I'm only a hobbyist so was only looking for a basic set up It's a large, spacious bike shop tastefully organized with a large selection of bikes of various price ranges. They also have what you'd expect accessories, equipment, clothing, bike racks, and a dedicated service area. The staff were super nice. I sensed no sales pressure. I felt that this is a business you can trust and that I've found my go to bike shop. Thank you Ben.Definitely check it out ! it's right next to an In n Out burger.
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December 2022 by Marla Vogeley
They have a large selection of bicycles and they also carry different helmets and vehicle bike racks plus a bunch more. Sometimes they can get a little busy and seem like maybe they are a bit understaffed but they are always able to help you when it is your turn. I have bought two bicycles and a bike rack from them and it was always a pleasant experience.
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November 2022 by Mike Freidline
Purchased a Pivot Mack4, XT, XTR build. Great Bike! Warren helped with purchase. He was so concerned about getting the bike set up perfectly. Discovered dropper post was a little short from Factory. Swapped out for another. The next day took it to Sedona Arizona for a week of riding.
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November 2022 by Kathleen N.
I had a great experience buying an ebike from NPBS. Warren provided excellent customer service. He answered all my questions. And I got a great price. Highly recommend NPBS!
