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November 2023 by shan grewal
Absolutely the worst towing service in town probably the rudest people I have met out here. They don’t care about helping people the person who answered the phone must’ve been having a bad day but they have the worst customer service I have ever seen I highly recommend going somewhere else. 10 years in business is very surprising
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November 2023 by Michael Cordell
I called AAA after taking my car to the dealer (Kirby Subaru Ventura) who told me I needed a new battery. I wanted a second opinion and knew I would probably get a better price and better warranty. Eddie’s technician ran a test on the existing AAA battery and it was fine even though it was three years old. He was prompt knowledgeable and friendly.Service: Battery service
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November 2023 by Ana Santos
I am not one to leave reviews, but I feel that this issue needs to be addressed. Unfortunately, I experienced a flat tire on the freeway, and the closest towing company available was Eddie's Towing. I must say, the owner Eddie, his daughter Sarah, and the tow driver who assisted me were the most impolite people I have ever met. While replacing my flat tire, the tow driver did not realize that the lug nut did not match the tire. Instead of informing me or fitting back the flat tire, he forcefully tightened the lug nuts, which I only found out after he suggested we take my car to the tire shop. To my misfortune, the tire shop could not replace the tire because they were unable to remove the spare tire. I had to return to Eddie to explain his employee's mistake, but my encounter with Sarah was unpleasant. Despite of me speaking calmly, she was extremely impolite and unhelpful. If you're reading this, Sarah, I suggest finding another profession if you are unable to communicate with individuals professionally. Later, Eddie, rather than taking responsibility, theorized about the situation and treated me like an idiot because I am a girl and practically blamed me for the mistake that one of his employees made. He eventually relented and sent another tow driver, Rick (by the way, find a better boss. You were the only helpful person). He did say his coworker made a mistake and tightened the lug nuts way too much making it impossible to replace the spare tire. They had to transport my vehicle back to their shop to rectify the flat tire and lug nuts. By the way, I still did not get an apology, and the owner kept saying it was not their fault.Services: Car towing
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October 2023 by Felicis Leo
So lucky to find someone at 1 AM in the morning. They arrived within the promised time and was efficient and reliable and was able to quickly tow my car to the shop and got me out of trouble.
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August 2023 by Mudslinger
Had a great experience with Eddie's today, my fig locked himself in the truck, Eddie's dispatched Tony out to get the truck open. Tony was quick and communicated well where he was coming from and an ETA. DEF use Eddie's again if I need the services they provide.
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August 2023 by Daren W
I called them because they were recommeneded and it turned out to be a major mistake. One of the most rude service providers I have ever dealt with. Avoid at all cost.
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June 2023 by Victor Escalera
Love these guys. Incredible phone service by the ladies at the office & even better service by the tow masters. They are the epitome of excellence.Service: Local hauling
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May 2023 by Caleb Stephenson
Amazing service. Jeffrey came out and towed my car when it broke down the other day and was there in a matter of no time. He was very helpful and provide great customer service. I would definitely recommend them.
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May 2023 by Haley Brandenburg
Petey helped us out at the gas station and was so kind! We so appreciated all of his help! We will call them and request Petey if we are ever need of roadside assistance!!
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May 2023 by Paola Serrano
My daughter got lock-out her car after prom Garret was great at communicating his delay due to a fatal accident I appreciate that he still made it out to help her.Service: Car lockouts
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May 2023 by Patrick
Want to thank Braden for his fast and quick service to help me out when my tire went down he was quick professional really appreciate his help big thank-you Eddie's towing for having such great employeesService: Tire change
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April 2023 by Cheryl B.
Our RV got a flat tire. We called AAA and they sent Eddie's Towing. The call went in at 2:37pm and we are already on the road at 3:15. The serviceman, Mike, was super fast and beyond capable! A bummer of a situation turned into a great experience! And I need to say that the gal on the phone was great! I had a terrible cell phone signal and she patiently stayed on the line until I could give her my exact location.
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April 2023 by Laurie M.
I had my Jeep towed by your service member, Napoleon, yesterday. He was prompt, polite, professional, friendly and very helpful. He took my information, assessed the situation quickly, and offered advice. He even pointed out that I had a nail in the tread of my back tire to be sure I was aware of a potentially hazardous situation. I am very thankful that 5 star customer service still exists! Thank you, Napoleon and Eddie's Towing!! I will definitely be referring your company.
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April 2023 by Ginny Noel
Eddie's Towing saved us/me. I was a visiting grandmother with a dead battery and 2 young children. I don't know the area. We used our auto insurance plan to get someone out to jump our battery. It was going to take over 2 hours! Eddie's was there in about 10 minutes. So kind and helpful. Would definitely use them again!Service: Battery service
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March 2023 by Sidney W.
This company should be glad that they have Drivers that saves this company from a customer service standpoint. I called this place needing a vehicle towed, and the owner's daughter (Nikki) was an absolute smart a*** She first gave false information about an employee not being there, then absolutely railroaded the conversation. The Driver finally gets to me, and we had a pleasant interaction. Our vehicle got taken care of, and everything was golden. I asked him, "who was the lady that answered the phone there?" He immediately said "was she rude?" I said hell yes. He said, "oh that's the boss's daughter. She thinks she runs the company and is just not a people person. We get tons of complaints as driver's about her." I can absolutely see why they would. Lady was ridiculous.
