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December 2023 by Cristine Foxen
From our first phone call to the end of the installation process everyone from Defined A/V was very helpful and professional. The installation went great (65" Frame TV and Sonos Sound Bar) and was even done under budget. We couldn't be happier with our choice of using Defined A/V.
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November 2023 by Ron Rudrud
Defined A/V did a great job bringing our home multi-room audio system up-to-date. I highly recommend Mark and his crew.
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November 2023 by John Sachs
Mark and his team are very competent and knowledgeable, they solved all of my network and home theater needs. Mark went out of his way to find a solution for an issue with my security cameras that saved me money.
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September 2023 by Artemis Phillips
We've been using Defined for years and will never go back. They consistently provide us with amazing service, from installation to upgrades to troubleshooting. Don't know what we'd do without them. Thanks to Mark, Hailey, and the whole team for all that you do!
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July 2023 by Judy Collins
Exceptionally customer friendly and accommodating when ordering equipment. Installers were very professional and thorough. I am so happy to have chosen this company to get my A/V set up in my new apartment.
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July 2023 by Jackson Philip Gerber
We've used them twice now within a year and they have been incredibly professional and work with us to make the best possible A/V set ups that we need. Highly recommend them!
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September 2022 by Ziv Simon
Mark and the whole team from Defined Entertainment, just completed setting up all the AV in our Beverly Hills Surgical specialty office.I had 0 (ZERO) problems dealing with the team. They work very neatly and quietly which is critical in a surgical office..The choice of TVs and their set up was perfect and appropriate for our needs.They recommended ways to make the process simple and less costly in equipment and work hours.The team was on time, friendly and also covid conscious.I strongly strongly recommend using this company for your AV needs at home and professionally. They are not the cheapest on the market and you don't want to go the cheap route. Their prices are reasonable and well worth it. Highly highly recommended.Services: TV mounting
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March 2022 by DandB W.
In 2015, we purchased and also had our entertainment center installed by Defined Entertainment Design. They have continued to maintained it for us, managing updates and keeping the equipment current and easy to use. We always recommend them because they are knowledgeable, dependable, creative, fair and exceptionally nice to work with.
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February 2022 by Ziv S.
The guys from Defined Entertainment were just excellent. They are first super nice, professional and courteous. The complexity of what was done in my office was significant. The managed to accomplish everything with no issues. The work was clean. They are covid conscious and were wearing masks all the time. I couldn't recommend them more.
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December 2021 by Adrienne Langlois
Extremely responsive with a can do attitude! Mark set it up and John executed setting my new tv up and safely wrapped the old tv up and put my other tv in my car for return. John ran out for extra things that I didn't have to set up the new tv. He also loaned me moving blankets to wrap the old tv in, and carried the tv down to my car! Not your typical job. I am very grateful for their expertise and help. Thanks guys!Service: Installation
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December 2021 by Laurie R.
Highly recommended. We rented AV equipment; worked great, set up on time, trained us in advance, and customer service above and beyond. Would definitely hire again!
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November 2021 by Katie G.
Mark and his team were incredibly professional, quick and so helpful. Mark had his team at my new home within days of calling him for help. They sourced and provided all of the equipment that I needed in order to have my home looking perfect. Once here, the walls were not incredibly easy to work with and they handled everything with such calmness. It made me feel better knowing they did not get frazzled or intimidated by anything that was thrown their way. Their pricing is fair and reasonable. I would 100% recommend them to anyone who asked!
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November 2021 by Nancy K.
I wish I could do more than 5 stars they are so wonderful. In a world of poor customer service they are such a great vendor. They have thought through my needs ( I'm disabled) and have been there for me well beyond installation. I wish all vendors were as reliable, responsive, and all around wonderful. I highly recommend to all.
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October 2021 by Kathleen
Mark and his team provide great support and customer service. Their team is very knowledgeable and very professional. I have been working with them for several years. They replaced our complicated Crestron system with Control 4 and we absolutely love it. When problems arise, as they will with any technology, they are there to help you address it -- quickly and with a positive attitude. I highly recommend Defined Entertainment for all your AV needs.
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August 2021 by Sophie Clowes
Love Mark and the crew. We have been working with them for the past 4 years and would not trust anyone else to touch/set up our devices. They are super knowledgeable and very patient when their clients ask really stupid questions!! Recommend them 100%.Services: Installation
