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March 2024 by Cherry Cheung
Visited them today and it was awesome, clean store, self service for drop off and friendly staff!
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March 2024 by Jeremy M
New team and management are helpful and provide great customer service!
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March 2024 by Nevil Ladani
I started coming to this store since 3 months and the service is exceptionally good. I was chatting with the person behind the counter and they said they recently bought the store (nov 2023). So I guess the new owner puts a lot of effort into quality service. Highly recommended.
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December 2023 by Karen BUEHLER
This store is under new management and has done a one eighty turnaround. The new owners are so pleasant and helpful. This will be my go to u p s store from now on. They are happy to take Amazon returns. ☺️
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December 2023 by Kailasnath V
Absolutely bad customer service after change in management. They over charged me for a delivery to india. On another occasion They refused to accept a package which was not in brown paper package. They wanted to cross sell a box for $10. They wanted to charge me 5$ to print a label
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December 2023 by Linda Miller
Outstanding communication and packing. Even though I use UPS stores a couple times a month in different city and states as they will follow my packing instructions on items won on auction , this item that they picked up and packed and shipped to us was very complicated on my packing instructions and they followed it perfectly and even wrapped a couple more parts separately to protect them. Also the fastest response of any UPS store I've seen in 14 years of shipping with UPS and in the month of DECEMBER no less. I will definitely use them again, they were fantastic!
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October 2023 by Vivek Raval
Visited the store first time as I had to send one shipment abroad. The staff is very responsive and helpful! Special kudos to Jaya for patiently listening to my requirements and suggesting the best possible solution in terms of mode of transport and other add-ons! They manage the crowd efficiently. Despite long queues at the door, it moves pretty fast. I was out of the store in 10 minutes.Overall a smooth experience! Certainly recommended!
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October 2023 by Anshula Dixit
My experience with Ups has been really good. The staff is extremely helpful. Shout out to Raj and Himanshu for always helping and supporting customers. Thank you for your service. ?
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September 2023 by Pratik Jaiswal
Best UPS in the area. Excellent customer support and fast service. They give discounts where possible & suggest reasonable delivery options as well.Not sure why they have so low rating. Have been using them for years, but never had any issue.
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August 2023 by Andrea Lin
Avoid this UPS. There is one weird staff who makes inappropriate jokes all the time (read some other comments and you'll know). Indeed very good at making you feel uncomfortable. Unprofessional!
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August 2023 by Arpit Kumar
Before giving any review, I generally read the reviews of the place to get a general feeling. This is the first time I have seen so many negative reviews, even though I never personally faced them. I have used them for following services (occasional printing, Amazon shipping return, USP Courier to India).For the printing one it is straight forward, but I have seen other people, first printing stuff and then refusing to pay because it came incorrectly. The service has been provided and it is up to the customer to use it / figure out / print it.Amazon shipping return seems to be the most hated aspect of this place. I think because we shop so much @ amazon, we understand the return policy better and hence UPS has always been breeze through. Yesterday also, we had 3 package returned - two required boxes (so we packaged them well at home) and one was no-box-no-label (so brought it as is) - it took matter of 3 minutes to do it.Note: If you want to return packages easily, don't come around 4-6pm - that is the rush hour. I generally go at lunch time which is easiest.UPS Courier to India was the the toughest thing I had to do. Especially it was expensive (> $200) but even though with all the custom duty form, I got all the help to send some urgent parts to India in time. Even when some additional form was missing, the USP Store owner called me to check the email from US Outbound Port UPS Warehouse and collectively we sent the right information so it reached India within a week.I have given 4/5 mainly because there is a young clerk at the store, who makes jokes and I generally avoid working with him. The owner is great, but I am not sure why he has that guy around.
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August 2023 by 田恬
The charges of this store are too unreasonable. I don't know whether it is the staff who charge randomly or the boss who charges randomly. I only mail a few sheets and they charge $70. I didn't post it, I just left with my stuff, an older guy with glasses. This one is very close to me and I am the owner of the store next to them. Before the mail was sent by my employees. I said I would never go to your house again. I went to another usps mail today and only charged me $19.30
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August 2023 by Navi Dhaliwal
This review is for Raj who works at the UPS store in Newark, CA. Raj is always cheerful happy and provides excellent customer service! Unfortunately I’ve seen some customers be rude to him but he never loses his cool and simply doesn’t engage when a customer is yelling. Kudos to Raj for being a star employee!
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August 2023 by Brian G.
Great customer service here!! The team here always makes my Amazon returns a breeze.Will keep coming back!
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August 2023 by Xing L.
I came here to return two items from Amazon which were boxed in their original packaging. Once i got up to the clerk he proceeds to tear open everything and actually asks me to help him empty all the contents in a bag because "its going to an auction anyway". This guy talks like i was supposed to know that like are you for real? When i returned Amazon returns at other UPS stores they never told me to do so and even then he said they probably did the same thing after i left. I don't know if this guy hates his job or what but I better be getting my full refund from Amazon. SMH
