TIB Pharmacy Inc. in Newark, California is a close-door pharmacy that aims to exceed customer expectations by being proactive in addressing their pharmaceutical needs. The pharmacy's team of qualified professionals is dedicated to educating, informing, and guiding each customer about their long-term health and wellness. Customers appreciate the pharmacy's helpful and courteous staff, as well as the convenient hours that are better than those of local chain pharmacies. While there were some initial issues with prescription notifications, the pharmacy has since addressed these concerns. Unfortunately, TIB Pharmacy will be transitioning to a closed-door model starting in September 2023, meaning they will no longer provide prescriptions to individual patients. In addition to its pharmaceutical services, TIB Pharmacy also offers COVID-19 testing for international travel. Customers have praised the knowledgeable, thorough, and gentle approach of the staff during the testing process, as well as the quick turnaround of test results. The pharmacy is clear about their testing policies, including the requirement to cancel appointments more than 24 hours in advance to avoid fees. Overall, TIB Pharmacy is known for its exceptional customer service, knowledgeable staff, and convenient testing options, making it a go-to choice for many in the local community. While the upcoming transition to a closed-door model is a disappointment, the pharmacy's commitment to meeting and exceeding customer expectations remains evident.
Great customer service! Employees are always helpful.
December 2023
TIB is the best pharmacy I've ever used. The entire staff always make it a pleasure to come in and pickup prescriptions. Also used them for delivery. Never had this for an option before.Thanks TIB for all that you do in making my experience *****.
December 2022
Exceptional service. I called same day and was able to easily book an appt. online for international travel within the 72 hour window. Minh who conducted the test was knowledgeable, thorough and gentle. Received my results the following day. Many thanks for your excellent customer service. Highly recommend.
