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October 2023 by Jared R.
Wide selection of shoes and really nice workers, bought some air max 90s and had so much help from the kind workers. Love this place and will come again!!
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November 2022 by Katie B
I’ve never met shoe sales people that are so quiet and uninviting. I felt as if i was in a self serve froyo store…. You had to flag down an employee even though there was 3 of them and it was not busy. Not to mention they were out of a lot of sizes, and the sizes they did have were heavily creased. Seriously why display shoes when the only pair/size you have available is damaged…… This place has gone downhill. Are you guys closing like the rest of the mall?
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October 2022 by Daniel Parvin
Their selection goes crazy. They were the reason I went to this mall which I ended up returning to a lot
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July 2022 by Eddie H.
Trash trash trash. So on a Sunday afternoon, slow business and it's 5 associates on shift.. one seems like too many people schedule but hey whatever. Two. Everyone standing at the register and haven't greeted one person. Walked around with my daughter and not one person asked me off I needed help or made themselves available to ask for help as they all stood together talking and acting busy. That's why stores like this will be non existent. If you not gonna help no point to employee you. We can just buy the shoes online or serve ourselves.
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July 2022 by Devine Devil
Fake AF1 I didn’t notice at first then I compared them to my ones I ordered from Nike and I could tell. It’s so gross that you pay the same price just to end up with fakes.
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October 2021 by Gabrielle Corpuz
Great customer service team and great prices on they're product
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September 2021 by Abraham Lopez ortiz
It was bussy not enough employees but we bought shoes and this is what matter we bought what we were looking shoes .
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August 2021 by Honest R.
This place is a joke. A bunch a young wannabe hype beast kids working in there. They have 6 people standing around doing jack s**** I asked for a specific size. After about 5 min of waiting around I just left. The employee was black with an attitude. BLM
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August 2021 by John Redington
Account of Handyman in Hayward in the Bay area. Very nice store.
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July 2021 by Alexis Blumenstock
I called 5 mins before they open . Twice . The first time they answered and hung up immediately and next time they stayed on the line and said they weren’t open yet . Literally 5 mins until opening and they didn’t wanna help me
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July 2021 by Anthony Macias
Looking for the navy air max my size...
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January 2021 by Shannon Rathe
Just not that much of a selection anymore
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March 2020 by Jason DeBow
Probably the best shoe store in business. I've always had better success here than with any of the other places.
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February 2020 by Edward A.
Stay away from this place unless you want to feel like you have been robbed or raped. Seriously... my wife purchased shoes as a Christmas gift on Dec 24th. 17 days later, they were prepared to give me a full refund if I had the receipt but would not give me a refund with a gift receipt. This was a problem for me because I didn't care for any of their shoes. Ok, so maybe their website has a better choice! Wrong! Turns out, store credit at the Shoe Palace cannot be used on the internet. So my wife and I come back a week later and just happen to find a pare that I like. Guess what, they no longer cary that shoe. So why the F__ is it on display, if they no longer cary it? So we come back the next week, and the next, and the next but this time with the actually receipt (not the gift receipt). My ask was for a full refund now that I have the receipt, being that I returned the shoes 17 days after purchase, and were prepared to refund me then, they should be able to refund me now, right? After all, they do have their product and my money. Wrong!!! So the manager... instead of helping me, calls out an employee to help solve the refund puzzle. This girl was rude and unprofessional to say the least. After bickering with her for about 10 minutes, on why they cant refund my money, I decide to look around. Finally, I find something I like and it looks and fits great! Guess what, oh snap, the manager tells me that their system is no longer accepting store credit!!!! This place has my money. They have their product and I have nothing...just a useless receipt and store credit that they will not accept and cannot use anywhere!! I cant use on website or in store. So basically the Shoe Pallace stole my money and I am left with no shoes or way of every using my store credit. WTF is going on here? Stay the F away from the Shoe Palace. This place is a mess and they are thieves that should be placed under a lawsuit or worse.
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January 2020 by Mal Pop
This store has more variety than the shoe palace I work at in great mall as I can see from the pictures
