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April 2024 by Mabz K.
Great jewelers repair but terrible customer service. They have a women whose been working for the past few years and she treats people like shit. My specific situation is a long story but she basically lied to Rich and he came to her defense without asking me any questions and said some terrible things to me. His wife needs to come back before this lady ruins their business for good. I was a loyal customer for 20 years but I will never go to Newark jeweler again!!
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April 2024 by Linda S.
Richard is my only trusted Jeweler in the area, been going there over 20 years. Whenever I am in need of jewelry fixing, anniversaries, birthdays, changing batteries, you name it they can do it with very reasonable pricing , never once disappointing. Last time I was there fixing a broken pendant bail, Richard replaced it with a brilliant stunning removable diamond bail which is totally out of my expectation and made my necklace even more beautiful. Love to do business with them.
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April 2024 by Larry M.
They either purposefully misrepresented the karat of my jewelry or don't know how to test. Either way, I did not feel they had the best interest of the customer in mind.
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March 2024 by Matthew R.
Came in on an appointment for a ring re sizing and was completed within 45 min. Shelly made it seamless. Everyone there was very nice, caring, and thoughtful. I was very pleased with the excellent service.
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March 2024 by Mike T.
Fast and professional service went in for a watch sizing was in and out. Cost was $15 and they had it dialed whereas another store in Newark said they couldn't size it. Go here for all your watch sizing and battery swaps.
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March 2024 by Dave W.
This is the mom and pop Tiffanys right here! Me and my partner came here and found great services and prices. When we asked what the warranty was, we were suprised to find out it was lifetime. They also resized and readjusted the wedding jewelry pieces on the spot for us until it was a great fit. I high recommend coming here for all your needs and supporting local business.
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February 2024 by Patrick S.
Went here to get a ring resized and it definitely an unpleasant experience. There is one lady there that seams to be in charge but is very rude to her staff in front of customers, she also asks very prying uncomfortable questions then glares at you until you answer her questions 1/10 would not go again
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January 2024 by Terri G.
Excellent customer service and great expertise. Shelly and Rich answered questions and advised me so I could make some decisions with items that I have. No pressure and very informative and took their time especially admirable being that the store was busy.
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January 2024 by Anne A.
These people are truly wonderful. They repaired several pieces of jewelry for me and did a perfect job. Not only high quality craftsmanship, but also quick, friendly and great prices. I will definitely be back to shop next time I'm in the market for jewelry for myself or someone else. While I was there, I also saw them helping another woman, and they worked with her as long as it took to help her think through her choice and make sure she got exactly what she wanted at an excellent price. Really just a terrific, very personal place!
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December 2023 by Marissa R.
Shelly and Rich are my favorite people ever. As soon as a came into the store I was greeted by Shelly and she squeezed me in last minute to get my baby necklace fixed. They had it done in just 30 min! Absolutely love them, definitely coming back!
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December 2023 by Qasim I.
I came in to get a ring resized. They had excellent customer service and were very quick and efficient. Super friendly and would definitely come back.
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November 2023 by Cissy T.
My sister and I needed jewelry fixed I asked my son if he knew of any place he Recommend Newark Jewelry. I'm so glad we did they are the nicest people friendly you feel welcomed. They take the time to get to know you. Loved the whole staff. Great place. The Sisters
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November 2023 by Vanessa L.
Thank you!! Rich and Shirley saved me! Long story short, I'd dropped my garnet ring at a gas station (it fell off my lap when getting out of the car), and we didn't realize it until later in the day. So after retracing my steps, we went back to the gas station, and lucky for us, there are still good people in the world, someone actually turned it in! However, it appeared to have been run over...the stone had popped out, and it was bent (its original shape was oval, and it looked more like a cushion cut setting after the damage). I took it to Rich and it was fixed (like new) within a few days! I've been here before to change my watch batteries, and was always impressed with the quick service. Great people, and great place. Thank you!
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November 2023 by Christine P.
I can't say enough about Newark Jewelry! They are amazing and always willing to accommodate my needs. I live in Placerville (formerly of Newark) and can drop off things just for a day and get them back the same day . I will drive 120 miles each way when needed to have them tend to my jewelry needs. Best jeweler around !
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October 2023 by ADudeNamedJosh ..
Amazing!! Shelly and George took care of me and my friends! Perfect customer service. I got a pair of gold hoop earrings for a great price and she even gave me and my friends some of her homemade delicious banana nut bread! Best experience I've had while visiting Oakland/SF the for the first time!
