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February 2024 by OriginalBayBoy_ I80
My go to spot
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March 2023 by riss m.
Got to the mall at around 11:05 am. Store supposed to open at 11 am. No one there. Walked around the mall for an hour and a half killing time waiting for the store to open. At 1230 I decided to go to shirtique instead. Got the 4 hats i was looking for. Will not be spending any money at lids again. When the store closes you'll know why Security guard told me someone usually shows up around 130ish
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September 2022 by Francisco F.
Helpful clerk, not too bothersome. Answered all questions and told me about other store locations.
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March 2022 by Jeremiah R.
I came from the south looking for hat he is very friendly and nice like I can't believe how good the customer service is like he's a really good worker and I made a new friend today and I will be coming back for for more thanks to Alex
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February 2022 by Alex G.
Walked into the store 02/26/22 Saturday around 1pm. One associate was on the phone cursing like a sailor. The other one was behind the counter sitting on his cell phone never even looked up. Some of the regular priced hats were in the sale priced hat area. Merchandising of the store was horrible, the sale hat rack was empty. I am pretty sure the sales in that store are down or suffering. For one there was no type of customer service greeting when I walked in, no off season hat sales, football and baseball season is over and the store was a mess and the hats are over priced.
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January 2022 by Alexis G.
Had a great experience with the store manger Nat! She took time out of her day to help me out on the phone, I called as soon as she opened which a load of questions and she was very helpful and respectful. She selected a few hats for me and put them on hold until I was able to Come. Once I got into the store the energy was very transparent to her energy on the phone! She has great customer service. Tried to leave her a tip but unfortunately she couldn't take it due to work policy but let me just say this young lady is a great help and is very nice!
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October 2021 by Andee V.
11:25 am on a Saturday.....and they're not open yet. Supposed to open 11am, and I have been waiting specifically for this store at Newark Mall. If corporate is reading this: please staff your stores appropriately.
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September 2021 by Ricky P.
The customer service was great. But the store is really small and the inventory it had at the time was low.
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June 2021 by Donald Anderson
Very good service. Thank you!
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June 2021 by Stephanie G.
Wish I could've left staff member Diego a tip I guess they aren't allowed to accept but definitely will be going back I got a hat yesterday there and wasn't satisfied with it and was able to get an awesome exchange w a personalized touch to the new hat !! Thank you appreciate you guys!
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December 2018 by Gerald R.
$10 WARRIORS CHAMPS HAT & BUY 2 GET 1 FREE First let me say that I'm a Lebron fan and not a Warriors fan. Since Christmas is coming up as the saying goes "this is the season for giving". With my cousin and his family going to the Philippines for Christmas my dad suggested to buy Warriors caps for my other cousins in the Philippines. Since I heard that people in the Philippines are crazy about the Warriors I didn't just want to get any Warriors cap but with the NBA Finals Champs cap. I called Lids last Thursday and spoke with the sales associate. I asked if she had any Warriors NBA Finals Champs cap. She said they have 250 of those caps in stock that are selling for $10 each. Lids are known for selling pricy caps, but I believe they were trying to get rid of these caps before the end of the year. When I informed my dad he said get 5 of those caps. I drove to Newpark Mall Thursday night. When I arrived at Lids I noticed the sign "Buy 2 Get 1 Free". I met with the sales associate that I spoke over the phone at the counter. I asked about the Warriors Champs cap. She went to the back and opened a box full of those caps. I asked her does the offer "Buy 2 Get 1 Free" apply to those caps and she said yes. Then she asked me how many caps I wanted. I said 5 but she said you might as well get 6, which I did. The sticker with the barcode showed that the caps were supposed to be sold for $36 per cap. So with the cap costing only $10 each and with the offer of "Buy 2 Get 1 Free" I got 6 Warriors Champs caps for a little over $44 including tax. The value of paying $10 for a Warriors Champs cap instead of $36 and getting 2 extra caps for free - priceless.
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July 2017 by gabriel gomez
I've been coming to Lid's for years, I like wearing hats and Lid's is the best place to go to buy hats and beanies! They have a great selection and the staff there are cool and helpful. The prices are good too. If you want something stitched on your hat the staff will take care of that for you. Great place to go for hats etc.
