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August 2024 by Najla M
Last three deliveries from here have epically failed. First, FedEx said our address didn't exist and just didn't deliver the item. Had to have the company resend it. This week, they said two packages were delivered but they were not found at or around our property and someone was home the whole day. I will never intentionally trust FedEx with a delivery. Such a headache.
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July 2024 by Susmija Reddy
Drivers from this facility never deliver the items. They just mark it as customer not available or business hours closed without even trying. Happened so many times. I am surprised why there are no consequences!!!
Terrible service!
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July 2024 by Akash Tyagi
I missed my package the first time and then they faked the next two attempts. They lied in SMS that they tried to deliver it. What a joke of a service. Just be open to your customers that only one attempt will be made to deliver then deceiving customers.
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July 2024 by Chip Beck
Drivers from this facility constantly ignore any package that requires a signature. They either fake the signature or do an “attempted delivery” where no one actually comes to the door. This has consistently been going on for three years. Even for packages that require government ID they will fake either the signature or the delivery attempt.
Edit: drivers or handlers at this facility have also stolen returned electronics directly out of the package. I know because a company tracked the location of the electronic after it was stolen and it was stolen right after being picked up by a driver.
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March 2024 by Tracy Chen
Fedex ground service is garbage. The facility in Newark will place future delivery of a package, even though the recipient has never requested. The customer service is garbage too, the agents are located in India and provides absolutely no help. I am curious how Fedex can stay in business with this kind of customer service.
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February 2024 by Xiang Zhang
no response at open hours
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October 2023 by Haotian Zheng
Says 'delivery exception customer not available or business closed' but I was waiting at home. Called FedEx and was redirected to pick up at this place, and is a 30min drive from home. Horrible that FedEx wouldn't do the work and needs the customer to make the delivery part on their own
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October 2023 by Junming Z
I am at home waiting for the package. they said customer not available even without coming to my house?
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September 2023 by varun pathak
This is the worst facility. I wish we had an option to give 0 stars. I ordered PS5 and was very excited that I was sitting in my living room to wait for the delivery. I got the notification that I missed the delivery without them knocking my door or leaving the door tag.I contact the customer services and they were giving assurances without the commitment.I'm very disappointed with FedEx and they should take serious actions against this facility.
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August 2023 by Stacie Wang
Fail to find the right place to deliver the package!
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August 2023 by John
They go out of their way excellent
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August 2023 by Richard Moreno
Fun job
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August 2023 by Regie Guevara
They always lose packages. They would say attempted to deliver and say no one was at home.
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August 2023 by B H
Worst place, waiting for nothing.. I hate this place
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August 2023 by Sara Smothers
Ok they didn't take regular packages here.
