AutoZone in Newark is a retailer of automotive replacement parts and accessories. Customer experiences with staff are frequently positive, with employees described as great, amazing, super helpful, professional, and going above and beyond. Specific assistance highlighted includes helping customers choose correct parts like wiper blades and batteries, installing purchased items, and guiding those unfamiliar with car repairs throughout the entire process. However, experiences with product quality and returns can be mixed. While the store accepts returns for items purchased online, the process may sometimes involve a manager who seems unhappy. There are also concerns about product quality, specifically mentioning that a Duralast gold rotor had a long scratch. An employee suggested the scratched part should be okay, but the customer found this worrying and returned it immediately. Overall, the store is viewed as treating customers okay and is considered the best place in town for car parts by some, despite occasional issues with parts quality.
