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October 2023 by G.H. M
We travel to Nevada City as part of our 30th wedding anniversary and had done some research and found Utopia Stone as a likely place to have new wedding rings designed and made. Their website had examples of exactly what we were looking for.When we entered the shop on 10/18/2023 a small dog began to wander out the door, not knowing the dog I was hesitant to touch it and or forcibly push it back into the shop. I was concerned I would startle the animal and it could bite me, so I let the female employee behind the counter know the dog had wandered out.She immediately became agitated with me and accused me of letting what she described as a blind, deaf dog out of the shop. She was incredibly rude and rather than thank me, she accused me of negligence for her dog. I was honestly taken aback by her behavior, if the dog was that important and feeble I would have thought she would have given it more attention.Needless to say we didn’t stay another moment in the shop nor spend our money there, our visit to Nevada City had been incredible and she didn’t represent the other people we met there.We did find a place that designed our new rings in Reno and we happily spent 5k on the new rings. Our takeaway is don’t shop here, you might not respond properly to a blind deaf dog escaping and I would also guess losing a sale is more important than being nice at Utopia Stone.
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October 2023 by genie michelle
It would have been nice if they’d updated their website on Google with CLOSED TODAY Sept 9th since I drove 1.5 hrs through constraint get here for a very expensive purchase I planned based on a previous trip.
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May 2023 by Edy S
I tired to ask a question and the person I spoke with was RUDE. I will never step foot in this shop again.
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February 2023 by Lucas King
This jeweler has become complacent and sloppy. Do not trust your jewelry with them. They devalued mine a lot because of their poor workmanship.
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October 2022 by TW
Friendly and pro service, Helped me ID this tanzanite. Gave me some great advice on what it's worth, gem cutting, and lots more. These guys know their stuff and are passionate about gems!
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February 2022 by Diana W.
We live in the Bay Area. My husband and I often take day trips up to Nevada City and we have always admired this jeweler. A few years ago, before Covid, my 25 year old engagement ring was literally starting to fall apart. The quote for redoing a new ring here in Oakland using my diamonds and gold was really high and way more than we wanted to spend. We decided to try this jeweler. Not only was the price half of what the jeweler in Oakland wanted to charge, they made me a brand new custom ring using my gold and diamonds. The new ring is just beautiful. I get so many compliments. We are very pleased. About six months later, I took a really bad fall in the street in San Francisco and badly bent a prong on the center diamond. We took the ring back to them and they fixed it for me while we waited, free of charge. We are very happy with their services.
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December 2021 by Cecelia R.
Two unsatisfactory previous experiences, overpriced cheap looking ring I returned and never got a fully realized credit, and in a second experience was charged a higher than expected cost for simple clasp replacement; they kept my gold clasp and never seemed to factor that in. The third strike today: they acted as though a minor soldering of a broken rope chain around a gold coin was major surgery--six weeks out. I will never set foot in this store again. A busy time of year I grant you, but I was willing to give them the benefit of the doubt up to now. They overcharge and need to realize customers matter and are not as naive as they obviously think.
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October 2021 by Colleen V.
I would like to share my incredible story about my experience at Utopian Stone. After an extremely emotional week, I stopped in to have a broken chain repaired that carries my son's ashes in a pendant. Even though they had a huge backlog of work, Denise offered to fix it for me that day. I was so overwhelmed with joy that I started to cry. Denise also offered a much needed hug. Now that's what I call excellent service! Thank you again, Denise, and Utopian Stone!
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September 2021 by Ben Preston
Great place with outstanding service. Caring friendly and knowledgable family who make amazibg jewelry.
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November 2020 by Sydnee Curry
I had such a great experience at utopian stone! I will definitely be going back!
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October 2020 by Sheri Welz
Absolutely first Class 5 stars are not enough!
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August 2020 by Chris Wile
Amazing and unique jewelry!!! We were there three years ago and purchased a beautiful necklace. A one of a kind design. Very friendly and helpful. I really love their unique and beautiful designs. I would love to get back for another visit to purchase another one of their amazing pieces!
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November 2019 by Duke1140
There is a wonderful collection of gold rush era items in this business which is fun to see and study. However, the real gift is seeing the gold and precious stone jewelry made by the artisans at this business. Unique, one of a kind items are easily found here. The staff is friendly, very knowledgeable and will help you find just the right piece or the right stone. They have lots of repeat business!! The locally sourced gold in quartz is made into a great variety of items and no 2 are the same thanks to Mother Nature. If you appreciate fine jewelry made by local artisans then I highly recommend you visit Utopian Stone Jewelers.
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October 2019 by Tammy Blankenship
My experience has been exceptional each and every time. Artwork is one of a kind. Customer for life.
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September 2019 by Anjelica Potter
Wow! Not only do they have beautiful high quality stones and jewelry their customer service is top notch. I went in today to get the prong on my engagement ring tightened ( someone else made my ring ) the owner remembered I called ahead and helped me immediately. They answered all my questions about what I have or haven’t been doing right to care for my ring. Truly a great experience. They even cleaned it for me and it’s absolutely sparkling. So grateful for this awesome business thank you again! I’ll be a customer for life