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March 2024 by Janice Doh
Wow. Talk about customer service. I have been staying at Airbnb’s and hotels, including the racist Gold Miner’s Inn, and nothing comes close to the exceptional service provided here at the Northern Queen Inn. Vanessa always greets us with a smile and is always happy to meet my needs, unlike the other places in town. She makes you feel heard and meets your needs as a guest as much as possible. I don’t see customer service like hers anymore. Anywhere. Thank you for the good vibrations, I think the other receptionists here can take note of her work and learn from her lead. I hope you give this great listener and over-achiever a raise that she deserves as I have had attitude from the other girls, which is so unnecessary. And it goes to show you their privilege. She is the only reason I stay here at Northern Queen Inn and I hope the owners and her boss take note of her presence and how much her energy reciprocates into your business. Like I said, had she not been here, we would not be staying here. Thank you Vanessa!! Wooohooo!! U rock. U make this place rock.
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March 2024 by Sam Carter
●Edit: Sadly, I have to change my 5 star rating to a 2 star. No matter how pleasant the experience, if the financial aspect isnt quality, the entire experience is negative. It has been nearly a month since our stay, the deposit has not been returned to my account. I have contacted the Northern Queen Inn, have my number & information. I was promised a return call with an explanation that I have not received. I also contacted my bank, who redirected me back to the hotel. Both parties have clearly dropped the ball at my $100 expense! I'm not pleased.We got into town late and were able to get the only space available which happened to be a Cabin 2nd to last on the left. It was reasonably priced for how cool & cozy the Cabin was. It has a balcony with a back yard view that I enjoyed. The shower got cold a little quickly and the inside fireplace was visually broken. Those things didn't affect how comfortable our stay was. My biggest regret is only not staying a little longer!The staff members who checked us in & out were great. I especially appreciated the night shift Front desk clerk. She was great!I 100% do recommend to stay if you find yourself in the area.Thank you.
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March 2024 by christine muriset
Nearby activities: Right near downtown/festival
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March 2024 by Chad Lahue
Went here for Valentine’s Day dinner. Nice presentation with live music. Service was good. Food was mediocre. Beautiful spot though.
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March 2024 by Jose Moreno
Terrible rooms! Terrible service! Staff is rude. The rooms are right next to the highway. Very noisy all night long. The sheets were dirty and there was a moldy smell. Do not stay here! There are nice rooms up in Nevada City and Downing Grass Valley.
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March 2024 by sneet bonilla
Beautiful location. Wanted to have a nice puppy vacation with my 2 dogs. Rented a cabin, nice, private and great for the pups. Nice walking trails right out your door. Quiet and peaceful. Staff was very helpful and accommodating. Rooms could use a little updating, but I would definitely go back. The price was good and cabin was clean, besides the smell of pee, but you gotta expect that a bit with pet friendly rooms. Overall, good experience.
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February 2024 by Ashley Johnson
Comfortable and clean
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February 2024 by Kyle Carey
Room was clean, staff was courteous, and the location is gorgeous.
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February 2024 by Patty R Olvera
Don’t do it. This is NOT A great spot to stay even just one night. First off, I tried checking in one hour after checking in and one of the guys in the front office had a problem finding me a room. And then after I finally got a room, I had to go to the office twice to get a new room key because mine stopped working.But this is the WORST part. Roaches. COCKROACHES EVERYWHERE. The worst part is that the majority with small so my husband and I had to empty out every single bag we had just to make sure that none got in. It was disgusting and left us feeling very uneasy. This place may look cute on the outside, but it is so not worth it..
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January 2024 by Beverly Chang
Unfortunately none of the outlets near the bed were in working order for my CPAP machine. Shampoo container empty, and neither bed was comfortable. We are here 3 nights and will be going to another hotel tonight.
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December 2023 by ts duff
We were happy enough when staying in their cute cottage in the woods for 3 nights. We found we needed to stay another night so stopped in the office to book our cabin for the following night. The clerk told us he could not book it until the next morning and to come back the next day. When we stopped back the next morning, a different clerk informed us that there were no bookings available! We had to check out immediately. What a bummer.
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November 2023 by Raybies Flynn
Beautiful grounds. A great place to stay. They have a pool, a waterfall fed pond with an amphitheater next to it and beautiful gardens to stroll through. It is an old property and could use a little TLC, but it is still worth experiencing!
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October 2023 by Carla Robertson
This place looks really cute on the outside, but it's so deceiving. We booked two rooms, and we had to change one of the two, but we should have changed both. The first smelled of cigarettes and dog, and there were needles (used and unused) stashed behind the nightstands. We changed that room for another, which smelled much better but is still filthy like the first. The door of the new room was already open when we went to open it for the first time.The other room smells so musty like old food and yeast, and there are unknown brown drips on the room walls.There is grime, food bits, trash and dust in every room we saw. The chairs in the room desperately need to be cleaned.This place needs to be deep cleaned. The worker at the front desk was really busy but let us change rooms.We will NEVER stay here again.Rooms: Disgusting visually and odor.
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September 2023 by Jamie B
This inn is on the most beautiful property imaginable. The place is quiet and secluded with a connected hiking trail. We had a last minute late night check in and it was a breeze with the night clerk at the desk. There is a railroad track as well as plenty of historic railway parts. The property has a natural creek flowing through it with a small waterfall. There is also a wedding venue. The room service could use some work, as we had no shampoo in the shower and called for room service to bring shampoos, as well as towels. They never arrived. They no longer offer breakfast either. Aside from that, all around a great experience. Oh, they are also dog friendly!Safety: Safe property. Security regularly patrols. Left the uhaul with no issue.
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September 2023 by Pamela Davis
Grimy room... Mold in bathroom, rusted plumbing in shower, dirty, oily feeling carpet, old chairs. Took top cover sheet off bed to sit in chair. Ick. Needs better table for TV, it's super low, and between the rooms, awkward. Lots of highway noise in our section. Nice "studio" feel, partial wall between bed and other space. Roomy bathroom. Nearby train stop with free ride to railroad museum on Saturdays. Nice bonus. Needs an update!