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November 2023 by Keri Taylor
BEST auto repair shop we have ever been to! Jeff is awesome and an excellent at customer service. They communicated very well. Honesty is clearly a top priority here and their service is outstanding. We highly recommend them and will continue to make Douglas Automotive our only choice for car repairs. Both cars we own had problems back to back and we are very very happy with them each time we go in.
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November 2023 by Timothy Cobos
Best mechanic shop in Nevada city / grass valley area. I was in a pinch and needed my truck to get worked on quickly in order to stay on deadlines and they managed to squeeze me in and worked super efficiently. I went here many years ago and had the same experience. Great crew at the shop and great customer service.
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November 2023 by Samuel P.
These guys do a great job. I've been bringing my car here for 3 years. I've had really bad experiences with mechanics in the past and I don't trust easily. These guys have earned my repeat business and customer loyalty.
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October 2023 by Randy Chung
Great, quick & honest service!!! My engine started leaking oil in a bad way while on a road trip to Nevada City. Took it to Douglas in the morning, they did a simple replacement of the oil filter and I had the car back before 4pm
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October 2023 by Kara J.
I recently went into Douglas when at relatives up in grass valley and took my 03 TL to get an Inspection & possibly serviced by them, they quoted me 703.11 for a new high pressure power steering line which I understood as they were probably planning to purchase the part from manufacturer, I respectfully declined the service asked for some advice and payed them there inspection fee. Now I'm not sure but I have suspicion to believe whoever inspected my vehicle accidentally left a clamp unbolted, which thankfully didn't cause any damage (this really may not have been them) but overall I'm thankful they got me in so quickly and were overall polite, thank you guys
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August 2023 by Eric Plumb
I was only in town for a few days, at the beginning of a long road trip, when my A/C compressor started failing. Douglas is right down the street from where I was staying, so I took a chance and showed up there first thing Monday morning. Jeff was nice, but said they were busy and probably wouldn't be able to get it in until Wed or Thurs. He offered to take a look and see what he could do, so I took the chance and left it with them that morning.About an hour later he called me and said they'd had some cancellations and would be able to work on it the same day. I asked how long a new compressor would take to get and he said he'd taken the opportunity to order one that morning after talking to me and it was already there! They were able to fix it and get me back on the road the same day, which was a huge relief. Thanks to Jeff and the crew at Douglas for being good humans and good mechanics!Service: A/C installation & repair
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July 2023 by Eric P.
I was only in town for a few days, at the beginning of a long road trip, when my A/C compressor started failing. Douglas is right down the street from where I was staying, so I took a chance and showed up there first thing Monday morning. Jeff was nice, but said they were busy and probably wouldn't be able to get it in until Wed or Thurs. He offered to take a look and see what he could do, so I took the chance and left it with them that morning.About an hour later he called me and said they'd had some cancellations and would be able to work on it the same day. I asked how long a new compressor would take to get and he said he'd taken the opportunity to order one that morning after talking to me and it was already there! They were able to fix it and get me back on the road the same day, which was a huge relief. Thanks to Jeff and the crew at Douglas for being good humans and good mechanics!
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May 2023 by Anna Dettner
Beat mechanic in the county, I recommend them to anyone with ears! They have fair pricing, great communication, and Great quality work! Jeff and Alex are amazing!Services: Exhaust
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May 2023 by Israel Ortega
great work. My new place to take all my vechles.The other one I used to go to didn't take care of me after my vehicle got stolen from there lot. that shop on eastmain St. in Grass Valley.
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May 2023 by Marvin Johnson
This 1- star was meant to be a 5-star. Douglas automotive is the best I've encountered in all of Nevada county. Please read my correction of a few hours later.
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April 2023 by Tiffanie Bond
Amazing service. Awesome employees. Fast service. I definitely recommend Douglas Auto to anyone needing any kind of automotive service done. Thank you Douglas Auto you rock!!
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April 2023 by Jeffrey Baron
Im not sure how this place is still in business. steer clear!
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March 2023 by Justine A.
Absolutely Awful customer service, disturbing. Manager is a tool, and a racist. Stay away.
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September 2022 by Bryan Clancy
Only one visit but I will be back for sure. Fair and honest.
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July 2022 by Nick D
They dropped everything to fix a belt on my CRV while driving cross country with kids. Could not have been happier with the service.Service: Auto maintenance
