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“Great local bank that has a welcoming staff and atmosphere. We appreciated the customer service and the way the staff went above and beyond to help us. We loved the artwork and lamps that were locally made inside the branch as well. The bank works differently than most, and we appreciate their attention to detail. We feel like a valued client here, even though we have only been banking with them for just 6 months or so.”
“This is one of two banks I use. They experienced a cyber security problem a few days ago. When I went into the bank yesterday morning the system was still down. Please note that if you want to transfer money like I did they have to call a special number and then your transaction cannot be posted until the end of the day. ATM did not work when I tried to take out cash. They are working on the major problem.The employees are friendly. I am glad to see they have mote tellers then a few months ago.This location is on Sutton way off of Brunswick in Grass Valley. They do have a drive thru to the right of the building.The smaller Tri Counties bank on Neal Street has a walk up ATM.Usually a very efficient bank for all your needs!”
“Cheyenne in the special assets department is the first person from Tri Counties bank that has honestly Helped me and was very polite And helpful like your bank should be Iopened up my first bank account at the first Tri Counties Bank which was a mobile home on Pillsbury Road in Chico California being young I close that account and re-opened it approximately 30 years later and refinance my house through them Everything is running smoothly until my home floods and they have to repair all the damage and much much more lifted the home 4 feet which is a lot of work and money so it’s been a bumpy road until now At this branch in grass Valley California Cheyenne has restored my faith a bit Thank you”
“The employees at this bank are All Stars! Everyone is so helpful, informative & pleasant! We have banked here with our personal & business for over 10 years! Customer Service is fantastic!”
“I'm very happy with the staff and service at the Grass Valley Chase branch. The tellers are always welcoming and polite and I've especially appreciated Lana Percey's help as we navigated the financial changes and paperwork relating to my recent wife's passing.”
“I love banner bank,I ve had a problem with a certain teller in the past. But he's not there anymore,all is great now. The tellers an managment are very helpful.amanaman”
“I like Wells Fargo Bank ‼️ And They were the first bank account I had as a Teenager,53yrs ago ⏳ I've tried other Banks, but I always felt more at Home ? With the Stagecoach ??✌️?”
“I chose to bank here after Bank of the West shut down my account for no reason. First US people were super patient while I got my paperwork together and kept correspondence while I was working on it. The teller that set up my account was very friendly.”
“I typed the wrong amount when depositing a check at the ATM and they are not able to just fix it. I have to wait for the check to be mailed back to me, which put me in a real pickle. Cody went above and beyond to figure out how to get me enough money so I can make it until I get the check back for redeposit. He was super busy but found time to fit me in rather than have me wait. Thank you, Cody!!”
“Always friendly when I go inside. My car loan was easy and I have never had any issues with other SCCU branches. They never charged my dad a fee when he used their banking system to withdraw money from his Golden One account.”
“Lines may seem long sometimes during peak hours but the tellers do a great job at moving people thru. I had trouble with an account at my previous branch but here, they cleared up the situation quickly and precisely.”
“Everyone knows big banks are greedy. But their people are really good people at this place. There was a mistake recently, and Jason helped me straighten it out tight away. There is still corporate greed, like any big bank, but for I gave them the highest rating because they were willing to straighten it out immediately when there was a wrong charge for something. They also gave me very favorable terms on my kids' accounts, without charging me fees for a small account with a card.”
Open 24 hours
460 Brunswick Rd, Grass Valley
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“I love this bank. Best customer service. Never going anywhere else. Also to note, it's a couple dollars a month if you have less then $1500. I've rarely had more then that in my account, and it still does not bother me in the least. Their level of service is well worth the small charge.”