Victra, the local Verizon Authorized Retailer in National City, CA, strives to create the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have praised the store's patient and helpful staff, who take the time to explain processes and ensure understanding, especially for older customers. The verification and activation process can be lengthy, but the knowledgeable sales staff guide customers through it efficiently. One customer, Dalia, went above and beyond on a busy Black Friday, multitasking and assisting a full store while being the only representative on shift, earning praise for her patience and helpfulness even when faced with frustrated customers. Another customer, Ceci, had a positive experience with a supportive Verizon associate who helped navigate the stress of transferring phones to a new account. Additionally, a customer named Eddie had an exceptional interaction with a Verizon associate who demonstrated comprehensive product knowledge, provided clear explanations, and prioritized the customer's needs over pushing the most expensive options. This associate's exceptional customer service, technical expertise, and genuine care have solidified the customer's trust in Verizon and set a high standard for the industry.
Came in a few weeks ago, was greeted by Dom. From start to finish he was patient and had great communication skills. He answered all my questions and concerns I had. Definitely would go back, just for him!
January 2026
Dalia hands down needs a raise!!! Helped with imperative issues worked her magic don’t ever let her go
January 2026
The experience was the best from snoop to Dalia making the switch from t mobile to Verizon so painless she definitely needs a promotion ASAP
