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October 2023 by Jess Sanchez
I've been going to this location for several years without issues until this year. I've had to encounter the current manager & her terrible customer service skills 2x in 3 months: she talks with confident denial of accountability for anything & makes customer feel at fault for issues. Few months ago I got a car wash that took a rear wiper & wiper cap off & off set some hood linings with a strength that surprised me when I readjusted after with a rubber mallet. My car is in good maintenance & not that old. The manager retrieved the wiper & tried to claim it was good & offered no comp for damage other than a warning to next time tape the wiper ...but what about the force that messed with other parts of my car? A car wash shouldn't cause that much concern. I had to have my wiper replaced, which fortunately the Hyundai dealership is just next door for. But then most recently, 1 of the fuel pumps wouldn't read my card. The manager was very aggressive in her demeanor without being provoked & accusatory, even when the screen gave the appearance that it may need to be serviced. I asked if I could just use another pump & she gave me an explanation that my card could lock under possibilities of theft after trying so many times. So, I had to go inside the mart to pay. My bank is near by, so I had my card checked after fueling up. My card was perfectly fine. I thought it would help to clarify this. So, I returned to let the manager know it was the station's pump reader with the issues. The manager became unreasonably argumentative when I just wanted to bring attention to an issue that probably needed servicing, esp if tampering could be suspect. Facility maintaince seems to be an on going issue here now that is putting customer's properties at risk & this confrontational treatment is unacceptable. It's fortunate a law suit isn't in the works yet
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June 2023 by Steven Hoffmann
Man this car wash is disappointing. I paid the 18 dollars to see how it is and it washed washed my car the same as the cheapest wash nothing different about it such a scam or there not maintaining there machine’s properly.
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September 2022 by Donna Deese
Went to get gas and decided to get a car wash. The car wash attendant is incompetent. She scraped my car and when I asked her to get someone else, she got a stranger out of the line to move my car. I had no idea she pulled a stranger out of the line. Apparently the cashier made the decision and when I questioned it and asked for the managers name and store owners number, she kicked me out. I ended up calling the corporate office, when I was trying to handle this locally.
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September 2022 by cassandra abigail hernandez flores
They don't accept an EBT card.
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June 2022 by Bad M.
There car wash drive through is terrible. After the wash i felt Like I had to dry the whole car. My vehicle was still so wet and many soap bubbles were left on it as well. Mantinence your car wash machine.
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June 2022 by Leonardo Martinez
Crazy story read about it a bit , I'm pretty sure what I saw is less than legitimate . Frank Toyota , if the service men use a blue uniform , while the line for purchases was being made, the cashier joe handed the worker from another business a Loaded card to pay. Well must be nice if shell constantly bills themselves. From knowledge and may be limited with reference, shouldn't the companies mail bill each other to keep the financial system standing ? What's the point if Frank Toyota employee just hands back the card at the time of payment . Really , maybe I'm sticking my nose where it doesn't belong but this even will be referenced .
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May 2022 by Melody Moreno
Best car wash in town and nice polite folks running it!
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January 2022 by Laurence S.
Soapy joes down the block messed up my car and i had to come to shell to get my car re washed. Santos hooked me up even passed closing time. Very professional and VERY helpful. If you are in the are DEFINITELY come here for a car wash!
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December 2021 by P. J. Nerz
Love the free vacuums, always plenty of towels and fresh window cleaner in the bays. Place is clean, staff is friendly.. they have security lights that actually work..
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December 2021 by LMSonrisa
Zero out of two pumps worked.
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December 2021 by Armando Rodriguez
Quick clean and variety
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July 2021 by RoseAnita Hernandez
They are severely understaffed for the car wash. I had a voucher from my car dealership that I was told to give to the car wash attendant... but there wasn't one. No signage to let me know either to go inside. I had to squeeze my 7mth pregnant tummy out of my car (cuz I was in the car wash lane) to go inside and get a slip from the cashier. Saw that there was actually a guy hiding near the wash entrance on his phone...
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July 2021 by daemanj
Very nice gas station with free vacuums!!
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June 2021 by Maria Sonia Sanchez
This is my favorite She'll gas station. Staff is always friendly. Restrooms are always open and clean. Gas is slightly less here than at other Shells.
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May 2021 by Bradly P.
What is not to love about National City Shell Gas and car wash? This gas station is delivering top premium gas at affordable prices and you can score big if you have a Ralphs Grocery card and buy groceries to knock 5 cents off every gallon. They have a nice convenient store inside what sells all kinds of snacks and drinks as well as lottery tickets! You can easily pay at the pump or inside and it will ask if you would be interested in a car wash. They have a basic car wash, a middle one and there premium. Once you select yes and pick your wash you will be given a code on the receipt. Once you roll up to the car wash all you do is enter the code and stand by for greatness! The car wash is one of the best I have experienced all at a great price and it really does get your car looking really fresh and clean. The dryer is pretty cool that dry's your car like no other and it can be a little intimidating that its going to hit your car when you are driving slowly under but have no fear because it wont. The only downfall is that the car wash doesnt come with a vacuum but you can easily find some spare quarters in the car and pay extra for that around the corner. The gas an car wash are great here and you can do a one stop shop for a drink and snacks along with a full tank of the best gas out there with a nice car wash all in one visit!
