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March 2024 by Lisa P.
Helpful and kind staff. They have the cutest clothes! Both men's urban fashion as well as women's clothing!
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August 2023 by Elizabeth Bloxham
I will never shop here again my husband was physically stopped and illegally searched by a plain clothes employee. We were doing back to school shopping and had already purchased a backpack from Tilly's and had it with us. We entered the store with the bag. The mail employee not identified as security but clearly working that role laid hands on my husband and forcibly search our bag. When he saw a JanSport backpack he thought it was from their store. He did not apologize say what illegal stop illegal stop
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June 2023 by Alynna B.
Horrible place! Bought a sweater for a gift and was aware of the policy of returns. Exchanges needed to be done within 24 hours. Literally had the jacket and receipt to exchange for a bigger size and they denied it and said "the jacket smelled like perfume." Wth! Come up with a better excuse. Please DO NOT SHOP HERE!
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June 2023 by Emily
Terrible customer service. Was yelled at by a store worker (older woman) “excuse me you think you work here or something?! Read the sign it say to ask a worker to get your items.. THESE RACKS CAN FALL ON YOUR FACE.” I apologized said “I didn’t see the sign.” The older woman just rolled her eyes and walked away. When I went to try on the dress the worker was standing at the waiting rooms. I said “I didn’t appreciate the way you spoke with me” the woman replied “ok, do you wanna try in the dress or not?”… I’m super upset how this older woman tried to intimidate younger customers and without any regards for peoples feelings. This dress was also for my birthday the next day.Also why are their shelf’s so unsafe for the customers?!
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June 2023 by Live Concert Music Lover
Don’t support this business you guys. Workers don’t care about their customers. Unexceptionably rude and their racks aren’t safe. Do better. Sesh.
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May 2023 by Miguel P.
This store should learn a bit more respect following people of color and being racist is not ok today may 28th 2023 my friend was followed and accused of stealing even after she let security check her bag..!! it's 2033 people leave stereotype behind!!!!!!
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March 2023 by Monica Avila
Clothing is good, but their customer service is awful. My friend and I got pulled out of the women’s dressing room line by one of the workers. They told her she could use the men’s dressing room, but when she wanted to switch out her three items for another three, all of the Asian ladies that work there told us we had to go back to the women’s side and join the long line again. We were confused and frustrated because they had pulled us from that line initially and only allowed my friend to try on a few items before insisting we couldn’t use the men’s dressing room anymore. Their excuse was that it needed to be available in case a man showed up. We lost about 30min of our time just standing back in line….so we won’t be coming back.
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February 2023 by Steve G.
Walked in this morning, in about 5 minutes had 3 workers of Asian descent profiling me. Couldn’t even look at a shirt on the rack without these ppl eyeballing to see what I was doing. When I walked out an older Asian lady was eyeballing my bag, this type of racial profiling is not acceptable, and further harassment of this type will be reported, if I have to record this behavior and report it to the media, trust me, I will
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December 2022 by Gayle M.
The cloths cool but it's a 24 hour exchange .. even with a gift receipt it's the holidays people are buying Christmas gifts they're not gonna receive them until Christmas which is after 24 hours so if it doesn't fit they're just stuck out of luck
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November 2022 by Keiko P.
Profiting off of African American culture It's funny how these type of stores and the people that run these types of stores are the most racist human beings I've ever encounter. I know they can't stand African-Americans or people of color and it's literally written all over their face. I walked into the store after shopping at H&M and I didn't know that a sensor was left on my pants from H&M. I walked into revolution and of course the sensors are going off due to the above mention. I couldn't even get three steps into the store before the owner and the sales rep were literally jumping all over me telling me that there is a sensor on. It wasn't the fact that a sensor was left on. It was the fact that I was treated like I stole something from the previous store and I was coming into their store to steal. First of all baby, nobody want these knockoff SHEIN clothes that you bought from the Santee alley in LA let's get that established. Your customer service is a below subpar especially to African-American women. I refuse to step foot in here ever again. I can't wait for the day to walk by the store, if I ever make it down to that side of town, and see it's a new establishment. I don't know if anyone else has experienced this in their store but it needs to be reported and they need to be shut down these are not nice people. I know this happen a while ago but I tried to sit on it and let it go but I can't. It needs to be said these people are rude they are racist and they're mean to African-American women.
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October 2022 by Karina W.
I wish I could give zero stars. I have to agree with how crappy the customer service is. They sell knock off clothes but my boyfriend likes their jeans so that's why we go in there. I had just bought stuff from Target and we walked into the store and the sensors went off. One of the lady employees saw everything and said "I'll check your bags when you leave". I went to double check that there were not any sensors left on from Target, there wasn't, and continued to browse. My boyfriend and I ended up not buying anything so walked out. A few moments before we walked out another group of people walked out and the sensor went off again and the in store security went to follow the group but lost them. My boyfriend and I walked out and of course the sensors went off again. The in store security stopped me (almost tried to grab me and my things) and the lady that spoke to me previously walked out and forced me to open my bags. I obliged to show them that it's their sensors that need to be fixed but they insisted that I stole something. They started arguing with me in the middle of the mall! Never going back, I rather buy real clothes that are not knock offs than get harassed. Absolutely ridiculous. They need to get their sensors fixed and some customer service training.
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September 2022 by Ivan R.
Horrible customer service my 14 year old was harassed by the store owner for eating a bag of chips, got so close to my son not respecting his personal space, my son told him back up, he refused and my son was Angry, and the owner was telling him what are you going to do teasing him and provoking a fight, my son was banned from the store, my son thought twice about the situation and did not take it to a other level. You should be ashamed of your actions, so keep a aye on your teens, better yet don't bother shopping here. A few word's go a long way.
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August 2022 by Jess M.
Tryin to teach my son how to be more independent. He was in there shopping on his own. Some lady followed him around as soon as he walked in. He didn't notice her but I sure did. He paid no problem. But a few days later he told me he needed to exchange because it was a little too big. Well they have a 24 hr exchange policy. Wtf. Who does that. Most places you get at least 7 days. Our fault for not checking but didn't hurt to try since we only needed a smaller size & buying another shirt on top of that. Nope she wouldn't even bother. They won't be getting our business anymore.
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July 2022 by Callie J.
I was shopping for an outfit for a music festival so I didn't mind that the store was raunchy because that's the look you go for at festivals/raves. So I took like 9 outfits back to try on and asked for a fitting room and one of the employees gave me a room. In the middle of me trying on stuff I hear the staff start talking sh*t. "Did you see how many clothes she brought back there?" Then when I had two more outfits to try on the lady was like "the fitting rooms are closed so can you hurry up?" (it was 2pm in the afternoon) so I started rushing and didn't try on the rest of the clothes and I hung everything up back on hangers, there wasn't a place to put clothes back so I set it on the bench (all the clothes hung up) and she turns around and says "see this is why the fitting rooms are closed". Honestly I would have taken the time to put everything back but i was rushed out in a rude way. So I bought my outfit, which I shouldn't of even given them my business, and left. The ENTIRE time I was walking out the same lady was mad dogging us. Not gonna go back, I'll just plan ahead of time and order from shein.
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December 2021 by Vanna K.
They would follow you in the store and can't not shop in peace. Would accuse you of having alarm sensors when that's the first store you walk into and straight judge you. So I took my money elsewhere. I would just give them zero star if possible.
