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December 2023 by Doug C.
I purchased a couch and reclining chair in September 2023. The next day I realized that LED light in the middle of my couch did not work so I put in a service request. It is mid December 2023 and my couch still has not been repaired. I was told by the sales representative who told me to call him, Ricky, Ricardo, that if there was any problems that my couch would be replaced immediately. It's unfortunate that that was not accurate. I was told that it's a mechanical problem and that that it could be repaired. So once the repair man came one month after the request, he took the light out and said he had to order it, which takes an additional 3 to 6 weeks. It's almost mid December 2023 and I have yet to have my couch repaired.This is the worst customer service I have ever experienced. I would not recommend the store to anyone. The response that I received from the customer service was rude and completely unprofessional. They said if I want to return the couch I would have to pay 250 for them to pick up the couch. I work hard for my money and when I make a big purchase like this I expect respect and professionalism. I will repost the results once my couch is repaired.
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October 2023 by J'sAdventure Hernandez
Jorge was absolutely amazing! Phenomenal customer service, he attended to our every need as we searched for our bedroom set to furnish our new apartment. He helped answer all our questions and was the most honest and kind person we had spoken with all day on our venture furniture shopping. Exceptional customer service! We walked out happy customers and confident in our purchase knowing we are in great hands.
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October 2023 by Melina Figueroa
Oscar was very friendly and knowledgeable. As soon as we walked in , he created us with a smile not pushy but attentive. Let us look around in peace and as soon as we were ready he was there to help. He was very patient with us with the many questions we had. We had a few concerns and he put us at ease with the knowledge and calm demeanor he had. We had been to 2 other stores looking for items and although the price was more here , we had a great experience and it was worth the extra $ we spent. Oscar was not only attentive to my husband and I , but to our son , making sure he was comfortable and he even gave him a gift as we left. If we need anything else , we will definitely be coming back here. (National City)Thanks Oscar !!
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October 2023 by Jonathan Morales
Jorge was awesome. We bought our last couch from him and we were able to get in and out quickly and happy with our purchase. We came back for the 2nd time and bought our adjustable base. Please if you come in ask for Jorge he is patient, knowledgeable, and exudes that he has passion for helping his guest.
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October 2023 by SeñorSpock
Shortly after walking in we were greeted by Ricardo. He was very friendly and I can tell he likes connecting with his customers. We told him we wanted a cal king set and he made sure to show us not just his favorites but all the bed frame styles that matched what we were looking for as well.We eventually walked out after setting up a delivery date for a whole set with a great quality mattress plus some gifts thanks to Ricardo and Mor Furniture.Great service, thank you!
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October 2023 by Stephanie Tume
I had the best experience at Mor furniture. Ramses was an absolute help. He was very knowledgeable about the furniture, and helped me guide my decisions when I asked for his opinion. You can't beat the price and quality of the furniture available here, and I am so glad I stopped by.
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October 2023 by Vickie Tume
My daughter and I did not have a good experience today at this Mor Furniture location. My daughter has gone to this store previously, and all the salesmen she met have been incredibly kind, and she always felt welcome. But unfortunately, our salesman today was condescending and disrespectful.He alluded to our “little purchase,” as not being important. Said I am, “making the customer feel uncomfortable.” This is because I asked if there was someone else who could ring us in the interest of time, since he was holding our product hostage, as he was helping another customer. He was assuming we thought we were more important than the customer he was helping by asking. He even said he could not “drop another customer for us,” just because we asked this. This is after we had already been waiting for at least 15 minutes for him to finish. His attitude seemed to stem from our purchase being small, and seemed like he made unwarranted assumptions.He had no interest on giving us updates on the time he needed us to wait for, had a condescending tone as he talked to us.I gave have an extra star because when we returned the purchase and expressed our concerns with a fellow employee, he was very kind and courteous.
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October 2023 by Jen P
Since we walked into the store Jorge was so kind and made us feel welcoming into the the store. He took his time and shows us around the store and even gave us some time of our own to explore. Jorge was a great customer service and is really there to help his costumers. Thank you Jorge for all your help ?
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August 2023 by Maria
I have been going to Mor furniture for many years and have had a welcoming experience every time. Ricardo has taken care of me the last couple of times and always makes it enjoyable. He is committed to give you great service and is very friendly. I always liked that he does not hover or follow your ever step as you walk around the showroom. As you make your final selection, he is very knowledgeable and gets you checked out completing the transaction with ease. Gets your delivery date as promised. I would recommend the Mor furniture location in Chula Vista and salesperson Ricardo to provide you the best service.
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August 2023 by Ursula Oyerbides
My family and I have been searching for furniture all day and was on the verge of giving up. We stopped into Mor furniture and was greeted by Mr. Ricardo who was just amazing. He was knowledgeable, very helpful and gave us our space to look without being over our shoulder. They offered refreshments and gave great advice. I highly recommend giving them a try especially right now while the Labor Day sales are going on!!! Thank you again for all your help!!!
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August 2023 by Luis Casanova
Came into the store looking for a bed frame. Immediately we were greeted by Dani. She showed us a couple of frames and ultimately showed us the adjustable bed frame that we ended up picking. I also wanted to get a recliner and they had a great sale on one and I picked that up as well. Overall a great, quick experience. Very satisfied customer. If Dani is not available ask for Ricardo, we have had him on previous purchases and he is great! Definitely a repeat customer!
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August 2023 by Jorge Espinosa
I went furniture buying to the Mor store located on Sweetwater Rd in National City and I was helped by “Mario.”He was very professional and patient, and he helped me pick out my furniture. No pressure selling, just a great and relaxing buying experience.The store is very clean and organized; the staff is super friendly, and they offered me fresh pop corn and a soft drink.I recommend anyone to drop by Mor Furniture in National City. I was told by friends, who have shopped at Mor, that their prices are the best in town, the quality of the furniture is extremely good, most of the furniture is in stock, and they offer financing, most of their promotions are interest free….my friends were right!Just want to thank “Mario” one more time for being the best sales associate I have met in recent history. Thank you, Mario!
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August 2023 by ASHA ELLIS
Jorge Espinosa, was very welcoming as soon as we walk through the door. He made sure to offer me options and choices but ensured that each item he picked was what I told him I was looking for. He reassured me throughout my entire while I was shopping. He helped me step by step he didn’t miss a single thing! He gave me such a positive experience and made sure I was completely satisfied with my purchase. If you’re looking for furniture be sure to ask for Jorge!
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August 2023 by Abukar A.
I purchased a sectional from this location back in June, I gave measurements of door entryway to my apartment and even showed a video to the sales rep and we both agreed that the sectional would be able to be put in into my apartment. After waiting nearly one month for the delivery which I was aware of to begin with, when the delivery guy came didn't even try to bring it up the stairs into the apartment. He came and looked at the apartment and said that it would not fit. I understand it was a hot day and he was probably lazy or too tired to bring it up, but the reason why I'm giving this location to stars is because the sells rep charge me 20% for having to cancel the order. I was told that they would be a 20% deduction if I was to cancel the order, but the reason why I'm frustrated is because the cancellation was no fault of my own, every sectional that I chose even after I was told that this one couldn't be put in into my apartment they kept telling me that the measurements wouldn't fit. Upon receiving my refund from this location, I want to a different furniture store and purchased a similar sectional and they were able to bring it into my apartment and it fit perfectly fine in my living room with no problems. Hi would have second thoughts of purchasing another item from this location. But I can't lie the sales rep Gilbert was nice, professional, and pretty helpful. Until the end when the cancellation came along. I do understand that policies can't be changed and messed around with but the only part that frustrated me the most was the whole delivery part and how my sales rep didn't take any further steps or actions to try to make the delivery work.
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July 2023 by Reychelle
Purchasing our couch in store and delivery to our apartment went very well. We had no problems during the process. My husband and I walked into the store with an idea of what kind of couch we wanted. Oscar greeted us as soon as we walked in. He let us look around the store and then gave us some recommendations. He showed us the perfect couch! He was very knowledgeable and efficient from beginning to end. It made our process of purchasing our first couch so much easier and faster! Thank you very much for such exceptional customer service!
