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March 2024 by Rufino Pérez
Very little information and customer service
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March 2024 by Linda Wilcots
?I loved my stay there even if it was just for a couple of days. Wished it could have been a week. Everyone there was sooo nice, very respectful and helpful. I was in sooo much pain and just needed to lay down and they saw me to my room earlier than was expected. Thank You Everyone!! I will be back and will refer you to ALL! ?
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February 2024 by Nathan Toothman
So insanely loud at night, windows paper thin and loud motorcycles and cars with modified mufflers all night… if you don’t mind that and can sleep through it then it’s for
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February 2024 by Mirabella Escobar
Dishonest Staff. Last night I stayed at this location. The gentleman at the front desk told me I had a duplicate reservation and I could contact Expedia the next day and they would verify that I already paid. I contacted Expedia and when they called to verify, a woman told them that she had informed me I had to contact Expedia before my stay. I never spoke with a woman at the hotel other than the breakfast staff. Basically I paid twice for the same night. I have never stayed a hotel that lied about speaking to me so that they could charge me double. Very scary and now I see why they have so many bad reviews. Steer clear of dishonest staff at this location. Very unprofessional to lie and it’s unfortunate because all the ladies at breakfast and cleaning staff are so kind. It only takes one person to ruin the hotel’s reputation. Stay somewhere else that won’t lie and rip you off.Safety: Not safe due to dishonest staff.
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February 2024 by Matthew Hall
Mrs. Liz was a blessing. If it weren't for her I would have checked out and found another hotel.The younger Hispanic lady who works at the desk was awesome.The cleaning lady on the 1st floor (thicker young lady) kept my room perfect.The hotel is being renovated so bear with the appearance. The breakfast was really good.My room flooded due to the heavy rain which left a wet smell in the room. The nightshift wasn't as customer service friendly but they did the job.If you have any business on Naval Base San Diego this hotel is a 11 minute drive to and from the base. Very convenient.Would I stay again.....probably.
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January 2024 by Kumar
Room full of speedy baby roaches( TV cabinets, bathroom walls, cabinet next to bed, behind photo frames), luckily none on bed and bed frame. Not willing to give us different room after bringing up the issue, they said pest control was done already. Worst experience of my life hands down.
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January 2024 by Mark Whittington
This is a very unprofessional location no manager onsite i had overlapping reservations but the new reservations was a room was only king standard and even though I'm A diamond elite member they made me change rooms rather than just upgrade the reservation. Which they didn't even have a room ready for me to move in to so I'm stuck wasting my Saturday waiting on them to give me somewhere to move to. This has been a huge inconvenience and waste of time that could have and would have avoided at any other location. Not happy with customer service at all why be a diamond elite member and choose your brand if I'm just gonna be treated like this.
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January 2024 by Babak Olfati W.
Customers are no more King, anyway!This hotel is called"recently renovated"; very cheap renovation!This is an old motel/Inn which just remodeled in a very cheap way!Windows are with thin Glass which you can hear any noise from outside! There is Highway close to this area which you feel it is inside the room... The way you feel the Highway noise!!!When you complain about anything the front desk offers you to leave tomorrow... And we will pay you later fully from next day... Not from today if you checked in 2 hours ago...Check other options and other hotels/Inn if you can...The customer is not the King anymore... Don't forget!
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January 2024 by Elena VG
The place is being remodeled and promises to be very nice. New and remodeled rooms. Only breakfast, although good, is not completely as shown in the published images (regarding variety).
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December 2023 by Ashraf Elamin
Lots of renovations going on I wish if they told us during the booking time.The temporary breakfast area is the reception area and its kind of kids playing area too. You can imagine the episode while taking your breakfast.Entry and existing the hotel is pretty dangerous as you enter a busy road with blind spot, be careful people.Check-in staff are pretty nice.
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November 2023 by Robert Schneider
Location is not the best. Blind drive to get in or out of hotel lot on busy road. Hotel workers park by initial entry further blocking ability to turn into the lot. WHY?Hotel is under renovation, was not told that. Our room felt like a conference room. Nothing cozy about it.NOISY, very VERY NOISY. You can hear all outside noise.Breakfast provided was ok for free hotel breakfast.Needed to do laundry and asked if they had quarters for the machine or should I get some when I'm out and about. I was assured they had quarters. Then when I needed to do laundry that evening, I was told to use an app on the machine and pay by remote paypal. Off course you need to sign up, make a minimum deposit. Not the best situation and hotel was not helping.
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July 2023 by Travis Edwards
Great front desk and breakfast. Newly renovated rooms. Not close to to downtown or Sea World but conveniently located off major highway. Nearby fast food if needed and safe parking. Gov rate!!!
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July 2023 by Kim Wang
The room was great with an acceptable view. Breakfast was great which provides a good start up for me before leaving home in the morning.The bathroom can be improved if the door is able to seal properly from water leaking out after taking a bath.Coming into the hotel was easy but to drive out, there's a blind spot on the left side and you have to be careful for the upcoming cars on the road.
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July 2023 by Martha Anderson
A standard, somewhat old, HIE. Currently, June 2023 having renovations. Right now it is a bit tired around the edges.Room was clean but the easy chair was armless and not particularly comfortable. The room I was in was a connecting room so it may be the next room had a love seat, which is my preference. Bed was a little softer than the very firm I like, but I am sure it would please most people .The staff was excellent, friendly and helpful.Best aspect is the location. Near the freeway but located up off the main road, it is quieter than most hotels similarly locatedThere are some very good, informal dining spots near ; Bonchon ( fast Korean) Golden Mandarin (wings!)
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May 2023 by Drake Cottman
Great hotel for the price. Much more reasonably priced than options in San Diego, but still close to the action. We were less than 20 minutes from SeaWorld and even closer to the zoo. Lots of restaurants nearby. Room was clean and comfortable. Staff was very responsive. When our TV wasn't working, they came right up and fixed it. Breakfast was good, good combination of cold and hot options.
