Extra Space Storage on 525 W 20th St in National City, CA offers a large selection of storage units with drive-up access, electronic gate access, and exceptional security. The facility features a manager living on site, covered drive aisles, and multiple entrance gates. Units are spacious and sufficient for customer needs, with non climate controlled options available. The staff provides outstanding, excellent, and helpful customer service, making the process quick, efficient, and hassle-free. Customers report a great and easy experience, finding the right unit within 30 minutes. The team is knowledgeable, patient, and kind, ensuring customers feel valued and welcomed. While some note concerns about the location and building, the stellar professionalism and commitment to service are consistently highlighted. The facility also offers a military discount and convenient freeway access.
luis helped us out pick the ideal unit. he went above & beyond. he deserves a raise ! thank you so much for everything.
September 2025
I was very pleased with how easy it was to fill out my information online and then come in show my id and be able to move in my things within 30 minutes! Luis was there ready to greet me and help me move in. I leave happy!
September 2025
Loved my experience with the staff..Luis and Ruth have stellar customer service they are the ones my wife and I worked with I am sure all the staff is nice too lol Ruth was very patient and kind in her services.The storage itself is nice and sufficient for my needs!Happy customers!Highly recommended!
