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December 2023 by Joseph T.
Travis helped me out this time to update my account and return my cable boxes. He was quick and easy!
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November 2023 by Ellen W
Came in with a billing question after getting no answers from the automated system. Had an awful experience with Michael, who either doesn't understand Xfinity billing cycles or doesn't like old ladies. He couldn't grasp my issue, called me "difficult," and finally walked away, saying that he wasn't going to listen to me anymore! I've never had a customer rep do that to me at any business, and I'm 78 years old. I wasn't angry when I came in, just concerned about my account, and I felt worse when I left. There's no reason to insult or abuse elderly customers, no matter how annoying you may find us. Store was empty, by the way, so there was no reason to rush me. Rashad tried to smooth things over but I will avoid coming here in the future. I can get better service in Vallejo.
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November 2023 by Holly Wernli
I can’t believe a company of this size and you pay so much money for does not have a phone number to speak to a human in the billing department.. The most frustrating useless thing is to talk to the robot.. god help us
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September 2023 by Wendy C.
On Labor Day there were 4 people ahead of me. Rashad was very helpful pleasant and fast!
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August 2023 by Donald Patz
Useless. 20 minute wait to return 1 piece of equipment while half the workers are sitting around.
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August 2023 by Jeremy Schweiger
Absolute nightmare dealing with xfinity. The automated system will waste hours of your time.
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June 2023 by Heather McCollister
Can’t stand the AI assistant. I need to talk to a live person and can never get fet to the right option. Got hung up on 5 times!!!
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May 2023 by Michael Drake
I was able to begin the process to switch over to Xfinity from AT&T. The person who helped me(Michael) was very nice as well as helpful. I was very grateful for his help.
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May 2023 by Cody Krantz
Terrible internet download AND upload speeds. Outdated infrastructure, and customer service employees who dont care you arent getting what youre paying for. I cant wait for ATT fiber to come in to our area so I can leave this trash service.
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April 2023 by Raysa Escoto
This branch is a joke. Employees are talking in their personal cell phone while you try to ask a question. They make you feel like you are asking for a favor, horrible customer services. Chose a different branch to get service
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March 2023 by Angel D.
First time going into the xfinity store and probably last. I went in today 3/24 around 6:00 pm to attempt to upgrade and purchase new internet service and modem but unfortunately the two gentlemen working weren't very helpful or pleasant. Rashad a manger I believe was telling me that a deal I saw online was only for new customers and Arly I believe the other gentleman's name was. wasn't attempting to help either he was just standing by the door leaning on it instead of attempting to collect information to help me or provide guidance at least. In the end I was able to do it all myself online and I was able to get the deal as an existing customer because it was never just for new customers. Unfortunately customer service is gone at this store and it's sad especially in this day in age where us the customers are basically employing you at that point to be at a physical store where you can easily be replaced with just online services or even an animated bot.
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February 2023 by Alexandra Aldridge
My experience with this store was wonderful! Not only did I quickly get help with what I needed, but I also received top of the line customer service from Arlay B. He went above and beyond with answering all my questions and encouraging me to utilize services from Xfinity that would work well for me. I felt like he was really looking out for me as a new customer to Xfinity and it makes me want to go back and visit soon to switch my cellular service too. Thank you Arlay (you enhanced my day!) , and Xfinity!
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November 2022 by John Votaw
The tech I was working with knew his stuff. It is always good when you can walk out and feel like you won.
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November 2022 by Dana Trevino
Went in to up grade my internet was so easy and the associate that helped me was very helpful.
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October 2022 by cynthia Smith
My husband & I went to Xfinity in Napa with a very long & complicated transaction that needed to be addressed with my phone thru Xfinity Mobile.When my name was called, the agent we met was DeNaya. She was still in semi-training but had the patience & perseverance to take on this long & arduous transaction. DeNaya was more than happy to also learn some new things along the way with all that had to be done. Assisting her along the way, was the manager, Rashad, who was always attentive & mindful that this transaction was going to be completed to my satisfaction but let DeNaya learn also. I really can’t begin to tell you how good this Xfinity store is - but we all know it starts with management. Rashad is probably the best manager I’ve ever been around. As I sat there, I noticed how professional he was with all the customers who came & went. We all know that the general public at times aren’t the easiest, but despite that, Rashad had the patience & expertise to handle ANY situation. I also want to mention that ALL the agents in the Napa store are great.I observed each & every one of them & they do an amazing job.Rashad & his team go above & beyond
