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March 2019 by Barbara B.
Do not do business with the West America Bank in Clearlake, California. This is what happened to me.... I am retired and I got a part time job. I am not happy with my credit union since it changed from Mendo Lake to its current credit union, but I have my car payment and bills coming out of that account, so i dont plan on changing it until the car is paid off. I opened an account at West America Bank to use as my account for my new part time job. Jaime Dewalt asked me a few times to change my direct deposit from my retirement to West America,and each time I told her No. that I was not interested in doing that until my loan was paid off in 2 years, and then I would consider it. I did follow through with direct deposit on my new part time job, and she called me a couple of times to get information for my IHSS job direct deposit, which i did follow through with. I was so angry when I received a notice from my retirement that my direct deposit was changed to West America Bank, I called my retirement and the snotty condecending man, Chris at CalPeers told me that the Bank had submitted a request I signed to transfer my retirement direct deposit to West America. I explained to Chris several times that I signed no such form, and he basically called me a liar, but cancelled the change, and now I will get a check delivered to my home, which is irritating, but that is only half of the story. I then called West America Bank main number not in Clearlake, because In no longer trust them and will never go to that location again, but i want to file a complaint, so that this doesnt happen to anyone else, i was told that it was not possible for the bank to have done that. When I asked to speak to a supervisor, I was transferred to the Clearlake Branch, which I no longer trust. The Supervisor apologized and said that she would turn in a report to the district supervisor, and I would be contacted. That was 3 weeks ago. I havent heard from them yet. I feel like I should file a police report, because they committed fraud or identity theft in forging my signature on the form. I had a couple of other complaints, especially since I deposited my initial paycheck on the day the account was opened the account on February 6th and they held that complete deposit until with no funds available from that initial deposit until February 24th.
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July 2017 by Amy M
I live less than 1 block from this bank, and went to get change for a 20 dollar bill. I was told since I am not a customer they "can't" do that. I am sure this is the mangers policies. Well they must have soo many customers they don't need to attract new potential customers. I was looking for 2nd bank near by to diversify my funds, I will make sure now to never use them, since they apparently have bad mangement skills. Any good business worth it's salt would be on the lookout to increase their net worth by attracting potential new customers, but not this one in Napa, Imola ca.
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May 2017 by Amanda Noah
I live less than 1 block from this bank, and went to get change for a 20 dollar bill. I was told since I am not a customer they "can't" do that. I am sure this is the mangers policies. Well they must have soo many customers they don't need to attract new potential customers. I was looking for 2nd bank near by to diversify my funds, I will make sure now to never use them, since they apparently have bad mangement skills. Any good business worth it's salt would be on the lookout to increase their net worth by attracting potential new customers, but not this one in Napa, Imola ca.
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May 2017 by Chris O.
So its laundry day and i have a twenty dollar bill. I walk into west america bank in napa off imola, and was told that they wont except my currency unless im a member. I got news for ya, im a citizen of the united states of america. It makes me a "valued member" in all 50 states! Furthermore american money is backed by the U.S. Treasury Dept, to refuse it and still claim to be american makes YOUR organisation a hypocrite. Please whomever is reading this don't step foot in this bank that favours its membership over your constitutional citizenship.
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May 2017 by Amanda N.
I would give them less than one star if I could. The manager apparently doesn't believe in giving change for American bills to a none customer. What it tells me they aren't trying to attract new customers and have very bad business skills. I will now make sure to never bank there, good job manger
