-
September 2024 by Le Andra Madalena
Cannot ship wine at this location. However the did recommend buffalo shipping up the road
-
September 2024 by Gina Ritter
5-stars because they're so good there. Even a bad day there is better than a good day elsewhere.
The line at the front desk does back up at times, but the wait isn't terrible and another associate pops up to help out.
The off-street parking is busy busy busy, but good and even the furthest spot away is not far. Disabled access is good too. I'm disabled and they will bring my mail out to my car with a smile!
The associates usually stick around for a while there and they often remember me and step-up quickly, with a greeting and a smile. They have also remembered my teen son and ex husband who have been picking up my mail.
The mail box has to be paid a year in advance, but the right associate or manager can offer three or six month extensions sometimes.
Calling in for help is super easy with little wait time and friendly knowledgeable associates and managers.
The only problem is my unexpected grievance with using a UPS mailbox altogether. I have moved an hour away but I can't use mail forwarding with the USPS, so I'm extremely dissatisfied with that.
Having had this box for YEARS, I have so many addresses to update very quickly if I want to close the box. It's an impossible task and could really cause a problem for my health, my time, my finances, and especially my housing due to lost, returned, and destroyed mail.
-
August 2024 by Sarah Norrbom
It's convenient, close to my house, and easy to use.
-
August 2024 by Nichole Weitz
Absolutely horrible experience. I come here for all of my Amazon returns and most of the times I have a good experience. However, on two occasions, I have had a bad experience and it just happens to be with the same employee. Her name is Tess.
The first time I didn’t do or say anything. But today the experience was so awful that I had to. I walked in with 3 items to return. One of which was already packed and labeled. The other two had QR codes that Said they didn’t need to be packed or labeled. But one was already in a box and the other was a wetsuit in plastic with an opening at the bottom . When I pulled up the QR code for her, she told me that I needed to purchase a box to put it in or I needed to go home and get something. I told her I didn’t want to buy anything because it had said I didn’t need to . I also didn’t have anything at home. She walked away To help another customer. So I looked over at the self service Amazon return area and I grabbed the largest bag, and I placed the wetsuit in it and it fit. When she walked back over to finish helping me, she grabbed my item out of the bag threw the bag on the floor and slapped a return label on the OPEN bag the item was in and threw it in the floor was off in a corner. The item could fall right out of it. And threw it off in a corner. I walked out, but felt very uneasy about the situation so I walked back in to get my item back. And thankfully I did. The item was literally falling out of the bag. When I confronted her about this, she told me that she really just doesn’t care because she put her two weeks in And She basically hates her job. She admitted she snapped on me but continued ti say it was my fault because I grabbed a self service bag instead of buying something from her. Isn’t that what the self service bags are for? I didn't trust her with the item anymore so I said I will go somewhere else. I asked how I go about that because its been scanned into Amazon and she told me to take it up with Amazon. I also asked for her name and she told me she would call the cops to have me escorted off. Luckily I saw her name tag. She was absolutely Terrible and rude and should be fired immediately. I have no idea if my other two items will even make it on the UPS truck. That’s how much I don’t trust her. I regret not grabbing my other two items.
-
July 2024 by Jeff Kaufman
Great experience with happy, helpful people!
-
May 2024 by jeff telle
Very efficient
-
May 2024 by Victoria Boscarino
Ease of transaction. Pleasant and courteous staff.
Very accommodating.
-
May 2024 by Melody Baughman
Very friendly and helpful.
-
April 2024 by Sonya Niebling
Friendly and professional…
-
March 2024 by Crave Workshops
Really grateful for this store! Everyone here is genuinely so nice and goes the extra mile. They are helpful and knowledgeable. Always try to help everyone fairly and quickly,
-
March 2024 by CC
5 stars for Ashley, the employee at the Napa UPS store, who assisted me on 2/15/24 with notary and shipping needs. She was polite, efficient and acknowledged each customer (most making Amazon returns) without delaying helping me.
-
January 2024 by Joyce McKenna
They charge you $5 to use the computer even though you don’t even use the computer to print plus money for copies. The employee literally logs onto the computer and prints it for you. So you pay for their employee to use their own computer, quite scammy. The other UPS store in Napa is so much better, nicer employee, no wait. This store is ROUGH.
-
December 2023 by Shauna Tackett
Fast and Friendly!!! I love this spot!
-
October 2023 by Adela Jane Freeman
It was awful. The manger was rude and condescending and continually blamed other employees. In addition, she gave me incorrect shipping information and pricing. She was like that to every customer in there. I would not only demote her from manager, but fire her. I will not return to store until she is gone. The people at the downtown Napa store are wonderful. As they should be when in customer service.
-
August 2023 by EAR Villegas
Customer service was wonderful. Herron was very kind and super helpful with a tricky Amazon return.
