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September 2023 by Susannah Scullin
Talbots outlet is always super friendly, orderly and has GREAT bargains of classic and trendy pieces and I always find something there that lasts for years and can been worn casual or suited up for work. It’s a great store! (I just wish that manufacturing would stop using polyester.) But that’s not a reflection on the store.
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April 2023 by Ruth Dennis
Could not find a dress there
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April 2023 by Pam P.
Spring collection were bright and cheerful and I ended up spending about an hour inside. The dressing room lady was nice enough to acknowledge my presence and pointed me to a room even if she was assisting a regular. At the time of purchase, I commented the lovely spring colors and cashier gave a forced smile and didn't say a word. But their regular who spent $700+ was given the red carpet treatment! All the staff were super friendly to her. I spent $$ in there too but didn't get the nice welcome. Understandable or poor customer service? You decide.
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April 2023 by Shine S.
As I walked in the store the two employees in the front frowned at me. I proceeded to not care and went towards the back where some of the items were tagged with green stickers 40% off and orange sticker 30% off. This was a Talbots Outlet store in Napa, California. The nice lady in the back who was managing the dressing room was very busy but took time to look up a price for me. I finally found a Great Buy or so I thought . The last years sweater was missed marked. The price was marked down to a rounded up price of $8.00 ($7.79 actually) When I brought it up to the cashier's lady. She immediately look at me strangely and said this is incorrect and the price is $32.99 I cannot sale you this at this sticker price ; I can lose my job. I counter back can't pay that price can you meet me in the middle She said of course not! I asked to speak to the manager. She said I am the manager. As the employee next to her was whispering in her ear. Then she proceeded to pull out a list of numbers on a sheet of paper. I smiled and walked away. The one star is for the lady in the back who took time to great me and genuinely help me.
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April 2023 by J. A
Love the place..
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October 2022 by Nancy Talesfore
Super helpful
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September 2022 by Beetle G.
Talbots is terrific. The staff are extremely helpful and go out of their way to help you find what you want. Selections are good, and I love Talbots seasonal colors. Prices are excellent for the quality. I drive an hour several times a year to shop here, usually with two girlfriends. We lunch in Yountville, then head to Talbots...a tradition for the last 10 years.
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March 2022 by Janice Tucker
Nice clothes, good quality, sales people nice and fabulous.
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October 2021 by Maria Zuñiga
If you are hispanic stay away from this store if you don't want to be discriminated.
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October 2021 by Elizabeth Dudley
Very rude, condescending staff. I will not return.
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September 2021 by Camila Lopez
I was having a fashion emergency and in desperate need of a dress to wear to The French Laundry. The woman working today (Sept. 12, 2021) at 3:30 pm was delightful and helpful! I'll have a positive memory of this store because of her.
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September 2021 by Bay Walker
Friendly. Helpful. Great sale prices the day we visited. Nice store. Friend was very happy.
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June 2021 by Matte Cameron
Excellent service. Too many clothes whose quality does not compare to the Talbot's I first used to shop at 30 years ago. They should design less cheap choices, and more quality clothing
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May 2021 by Maria Ortiz
If you are hispanic stay away from this store if you don't want to be discriminated.
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November 2020 by Wendy Bennett
Wonderful customer service!
