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January 2024 by Kara F.
I'm writing this for the corporation, not the employees. Any interaction I've had with any of them has been helpful and pleasant. I just recently paid my phone off and I called to get my bill reduced or I would take my business elsewhere. I've been a customer for 5 years. I've never missed a payment. I was on the phone with the first agent for about 40-45 minutes. She asked what I was looking for and I told her I need to reduce my bill to something more affordable. I'm disabled and older. I'm on a fixed income and an over $100 a month bill isn't going to work for me anymore. We went back and forth until she asked her supervisor and they said they need to send this request to a different department and it may take 2 days. I waited. No call for 3 days. So I called back and spoke to the second agent. None of what I was asking for was noted in my account. I told the second agent my request. He also put me on hold and asked his supervisor (I guess) and they said they needed more time, they'll get in touch with me with a decision. I waited and waited for a call back through the weekend. I missed the call I guess and they left a message that my request was denied. The agents were nice and I have no problem with them. My request may have been unusual because the charges I'm getting are probably normal. But it never hurts to ask. IF they did accommodate me, my bill would go down $40. That's a week of groceries for me. I've decided to take my business elsewhere. I did write the CEO and I never got a response. Which doesn't surprise me because they're a corporation and they don't care if they lose me as a customer. But here's the email... "Good afternoon. I've received the message that my request to lower my bill has been denied. It's too bad because I've been a loyal customer and I've purchased a phone from you. It's obvious none of that matters. It's obvious t-mobile needs the $$$ more than they need a customer. I'm not important and my business doesn't matter. Corporations are KILLING us. The world has changed so much in the last 20 years that it's a necessity to have a cell phone. It apparently gives you the green light to rape us financially just because you can. Because you know we need one to function in modern society, the 21st century. I mean, why not? Y'all are making record profits and probably don't pay your employees enough to live. I'm disabled and live on under $2000 in Napa Valley, California. It's one of the most expensive places to live in America. I live here because I'm a pastry chef and this is the food capital of the west. I was injured and I can no longer work. I don't think what I've asked for is too much. It is an extra $50 a month I can use to eat. But it's obvious that it will break t-mobile financially if I was honored as a loyal customer. I'll pay my bill for the last time next week. I've already found a company that will meet my needs and they want to work with me. Thank you" Here's something to consider if you decide to do business with T-Mobile.
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December 2023 by Perak Nhek
Customer service was horrible, they seemed bored of their job and didn't want to be there. Never got a notification that my order was ready for pick up so t-mobile had cancelled my order a few days later, not blaming it on them. Went to go see if I could still pick up the phone since support on the phone told me that the location would still be able to provide me the phone, and help me out. The order was cancelled so they couldn't pull up my order so that's understandable, but they seem to not even care to reprocess my order or even try to start a new order and sell me a phone. Poor salesman skills, poor customer service. Support led me to go to the location, and told me they would be able to help but didn't seem to want to help so there for I will be canceling my service with them, and going with Verizon. I guess you get what you pay for, and customer service is a part of that.
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October 2023 by Colleen Denny-Duggan
Crappiest customer service ever! I told them I was on my way for my order. Not only did they lock the door, but then walked past it and just started at me. I have an entirely separate large account for business with them too. I think we will look elsewhere for service. Who needs to be treated like this?
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September 2023 by mama jess
Called into the store to ask a question and the woman who answered the phone was quite rude, interrupting me and telling me, just stop and listen. After she finished since she didnt care about or understand what i was explaining to her, iinformed her that i didnt appreciate or care for how she just interrupted me telling me basically to stop talk and just listen I asked for her name she said her name was Brenda and her manager would be in the following day. If these are the type of rude customer service employees tmobile is having represent them I will Definitely be moving to a new cell carrier. I have delt with tons of customer service representatives in the last 25 yrs and I have never had some one rudely interrupted the customer and basically tell them to stop talking and just listen. If I had an employee treat one of my customers that way I would have to let them go. I really hope you reprimand this !employee. Smh
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September 2023 by Jestina C.
Called into the store to ask a question and the woman who answered the phone was quite rude, interrupting me and telling me, just stop and listen. After she finished since she didnt care about or understand what i was explaining to her, i informed her that i didnt appreciate or care for how she just interrupted me telling me basically to stop talk and just listen I asked for her name she said her name was Brenda and her manager would be in the following day. If these are the type of rude customer service employees tmobile is having represent them I will Definitely be moving to a new cell carrier. I have delt with tons of customer service representatives in the last 25 yrs and I have never had some one rudely interrupted the customer and basically tell them to stop talking and just listen. If I had an employee treat one of my customers that way I would have to let them go. I really hope you reprimand this !employee. Smh
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June 2023 by Carl Zewe
The people there really make the store what it is which is EXCELLENT!
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May 2023 by Kashmir K.
I came in to take care of a payment, but Neil got me a good deal on an new iPhone 14 Plus on the new GO5GPLUS plan I love it! He was very honest and made sure I was set before leaving the store. This is my Go to T-Mobile store, everyone was Welcoming.
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April 2023 by Valdonei G.
I went into t mobile pay for my plan and I had 2 lines plan I wanted to remove the second plan but they weren't able to help me remove , that I needed call on my own (611) very unprofessional, especially 3 people working there , and slow business too. Why there 3 people working there if they not gonna help customers. If I can give 0 stars I would.
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November 2022 by Timothy Sullivan
Worst 2 days of my life. Never go back there if they are the last building open.
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October 2022 by Dave Funderburgh
I recently posted an article critizing the service and signalstrength of T-Mobile. I threatened to return to Verizon. I called them again today in a last gasp effort to resolve my issues. My problem was sent up level by level until II talked with a lady{named Axis ?} I had several problems of my own. My phone was running and I have poor vision. She spent about 40 minutes walking me through a series of test and corrections. Basic problem was that they had upgrade a tower and my phone didn't recognize it. She reset it and I was back on the air with 5 bars signal strength.. So, I apologize for my first letter. and lack of patience. Sincerely, Dave Funderburgh 9-27-22
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October 2022 by Joe Phillips
This store has decent customer service.
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September 2022 by Donna A
All staff are great but extra greatness was #796 (Maria!?) I was with her an hour, fixing my problems. Totally greatful.Also another visit = thank you Chris for your knowledge & helping me with everything!!!
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June 2022 by Elizabeth Ann
Don't have a zY+Mobile phone
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March 2022 by Rachel Romero
Always have had stellar service, treated so well, a very knowledgeable ans efficient crew, thanks Jonie!
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March 2022 by Martha M.
Straight up disrespectful the manger there was plain rude as well as some of the other employees.
