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November 2022 by Clifford Brautigan (Kip)
Used Stagecoach E&C to help move wine and a computer back to NJ. They were very efficient and caring about our shipments home. I would HIGHLY recommend this company to move your wine and all other items to your location. THANK YOU VERY MUCH!!!
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September 2022 by Juliet B.
Nicest people ever and can accommodate all types of bottle shipping. They'll even go to the vineyard to pick up orders if the bottles can't be shipped to certain states.
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July 2022 by Clifford “Kip” Brautigan
Used Stagecoach E&C to help move wine and a computer back to NJ. They were very efficient and caring about our shipments home. I would HIGHLY recommend this company to move your wine and all other items to your location. THANK YOU VERY MUCH!!!
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May 2022 by David Harris
Great people doing a great job!
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January 2022 by Caitlin McGuinness
My husband and I recently honeymooned in Napa and needed to get 12 bottles of wine shipped home to Florida. We spoke with our hotel and called 3 local shipping places and not only did Stagecoach have the best prices but they were also the friendliest and most helpful! When we went in to ship the wine, all the guys at the shop were so friendly and were excited to give us recommendations on places to go in SF, which was the next leg of our trip. We shipped on 12/19 and you can imagine our excitement when the box arrived on Christmas Eve! Perfect timing! The wine was in perfect condition and very well-packed! You will not be disappointed if you ship with Stagecoach!
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January 2022 by Anthony V.
Very simply put a lot of the winery's use them. You can't go wrong and they package it so nothing gets damaged.
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July 2021 by L M.
our driver for a few days in napa recommended this place & purchased wine shippers for us....we went back to ship wine home & were completely fleeced imo. told us the only option to ship cold chain was overnight - @ $128/box. Found out from our driver after we left this is absolutely not true. UPS offers ground cold chain shipping for about $70. they would not adjust the shipping method or price even though the wine wouldn't be going anywhere for 2 days. yep, we were visitors, but we are visitors with long memories who can review you on yelp & warn others not to use you.
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April 2021 by Jacky S.
Great friendly staff! Never encountered any issues from shipping packages and the gentleman in the front end even saved me a few bucks by bundling packages that are going the same address. Thanks for looking out for the customers on saving more money.
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March 2021 by Kim J.
This is the second time I have shipped wine from here that I purchased in Napa. The process is super simple and they are great. I walked in this past Monday around 9:15 a.m. and a nice gentlemen with a beard helped me and my husband. We had quite a bit of bottles to ship back to San Diego. He told us we could send it by ground and that it would be shipped that afternoon and we would have it by Wednesday. I filled out a shipping label and we were out the door in about 15 mins. I received an email later that evening with the tracking info and the wine showed up on time with no issues.
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December 2019 by Bike M.
My package, after 8 days, lies in your backroom. I call to get tracking information and was told that it was not a priority due to wine club shipments being more urgent. I was then told that the package would be shipped immediately 3 day air...5 days ago. I call to see where my package was and the j*** on the other end of the line took attitude with me, wouldn't allow me to speak, continually spoke over me from the start...then hung up!...and now she won't take my call! My property, shipping paid for in advance, and she hung up...
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December 2019 by Megan N.
I'm a big believer in seeing is believing. While Yelp is very useful, often I like to judge for myself and it takes a lot for me to write a negative review. I worked in retail/customer service for many years and get that bad days happen so this is why Im baffled how one company can be so unbelievably horrific. A couple of things that they could "improve"- meaning its bad but nothing compared to the MVP of complaints -When you call the store be prepared to be met with a less than enthusiastic "Stagecoach" followed by silence. Ask your question then wait for your "uhhhhhhh what? um I dunno, wait what?" Little off-putting but hey CA is recreational so I'm not judging. Then, this might be important to some people so I would make note of this, never get your package. Literally... they will say its picked up, nope. Its ready and shipped, nope. Then you get to call and call and call and play tag until you 4 months later you get your wine. Okay now the MVP of complaints goes to Sue Bailey, the owner. wow. When told of the incompetence of her store and their failed attempts to ship our wine Sue, and I'm not kidding here, said "I'm not working a second before 9am and not a second past 4pm." Paraphrasing but yeah. So we told the owner how her business is not fulfilling its end of the bargain and she doesn't want to work more than she has to. Maybe work to begin with? The attitude was unreal with the tone of take it or leave it. Thats if you can even get her on the phone. Trying to talk to anyone who actually knows anything about your account is near to impossible. My husband and I work very closely with some big named vineyards in Napa and the service has been so awful from Stagecoach we are working as we speak to open a shipping company as a competitor to Stagecoach. That is how bad and how sick we are of the absurd service and, even worse, excuses followed by a dash of the worst attitude I have ever encountered. We are actually partnered up with some colleagues in CA (we live in Pittsburgh where a 3rd party shipper is neccessary) to open a shipping business because Stagecoach is that bad. And when we do we will not speak to customers as if they were children who need scolding and most importantly people will get their wine shipped with affordable prices. If you have a few bottles of wine that you need sipped home, then I'm sure Stagecoach is an okay option. Need hundreds of bottles, or more than 3? UPS all day everyday. Stagecoach: Take a hint from Eagle Rock shipping and up your game because you're not going to be the only game in town for long. After a couple of years of working with vineyards and online retailers, we realized that you [Stagecoach] are actually the weak link in the chain and now we are going to fix that.
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September 2019 by Dr. Scott C.
Stagecoach Express is great for shipping wine! Easy process and very conscientious about the Temperature along your shipping route. 4 Stars !!
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April 2019 by Jody Resnick
Excellent place to ship wine back home. They gave us several options and were great with the millions of questions we asked.
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April 2019 by Mike Blake
UPS pickup point!
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February 2019 by rachel w.
While I was in Napa visiting I had my wine sent back to New Jersey where I live. I have stage coach instructions that it needed to arrive on a Monday, that is my day off from work. When I arrived back home I called UPS to arrange to pick my package up at their facility, due to my work schedule. I spoke to a ups representative and arranged to pick it up, they said it would be there, so I called to confirm and the automated system said it had been sent back to sender. This is my responsibility that I didn't get to it on time, but when I spoke to sue at stage coach, I did not like the way I was being spoken to, I felt as if I was being scolded for not picking the package up and she told me " you weren't responsible in picking up the wine, so now I have to eat the cost of it coming back" that didn't settle right with me! I did start cussing out of anger, but then calmed down and gave her my card number to pay the cost. I did not deserve to be spoken like a child, I am a customer and she could have handled it in a different tone. I will never use this company again .
