October 2019 by Krystal C.
Based on all of the negative Yelp reviews, it's apparent Thomas Porta could care less about the reputation of his name and business. I've been a client for the last 7 years. I originally was with Bittner taxes and then transitioned to Thomas Porta when she closed her business. While he's always seemed somewhat strange, our taxes were always accurate and done in a timely manner. During our most recent visit, we completed our taxes and he quoted and printed out the invoice for his services. When I checked my credit card invoice, I was shocked to see he charged an additional $100. When I called the office for additional details, he told me the print out and verbal quote was an error and that he "meant" to charge the extra $100 but forgot to tell us he would be doing so. He told me he didn't want to argue about it and he wouldn't be reversing the charges. He then hung up on me. The most shocking part is that he's willing to lose long term clients to steal a little extra money....it's actually sad and pathetic. Currently, I'm in the process of filing a complaint with the BBB and I've already launched a fraud complaint with my credit card company. Thomas Porta and his staff are beyond unprofessional and dishonest.
