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January 2024 by dana wood
Always friendly and helpful even though so very busy! Very happy to get my prescriptions here. ☺️
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September 2023 by Thomas Cilluffo
Always polite and respectful.Always ready to help with great prices on medical prescriptions.
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May 2023 by Theresa C.
They are very nice and professional I started with them after my old pharmacy closed. I tried a couple before Safeway and am pleasantly surprised how good they are.
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April 2023 by Tamara W.
I love the staff here at the pharmacy. Extremely helpful and goes the extra mile for its customers. We already knew one of the staff members from Walgreens when we joined and another came shortly after Pharmica got bought out by Walgreens.
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March 2023 by Sara Johnson
I go to this pharmacy because of the staff. They recognize me as a regular customer who has gone there for years . They help me find the lowest prices and answer the phone if I need to talk with them. They are professional, helpful and I truly believe they care about helping others.
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December 2022 by D C.
I wish they have more people in there. I went there for my 2 booster shots and every time, they have me fill out a paper when I already did that online. I don't see the point of putting information online if you have to write them again.Third time I was there, they made me wait longer.They look like they are multi tasking, something not enough for just 2 people.I am concerned as they are dealing with drugs and they can make huge mistakes just cause they are dealing with so much work at the same time.
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August 2022 by Juan D Puente Jr.
It is more expensive than Walmart, but food quality is better.
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March 2022 by JRB BA
This pharmacy is unreliable! I made an appointment online for a flu shot, and received confirmation for the appointment. However, when I showed up, I was told they were out of vaccines, but didn’t call to tell me. Why would their website allow scheduling for vaccines they don’t have? Someone is NOT doing their job.P. S. CVS had the flu shot available, and I was a walk-in. No appointment necessary.
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November 2021 by Rosmond P.
This is one of the best bakeries that I have seen at a Safeway. Maybe because of where the location is is why it's so delicious looking. And you can save more money by getting your stuff here compared to the other stores around the corner. What colors are very vivid and the selection is great as well. I would like so like the store because of the adult delicious beverage options as well. Wait in line was not a problem and check out was very easy.
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November 2021 by Phil K
We had three consecutive covid booster shots scheduled 15 min apart this morning for my mom, my brother, and myself. The pharmacy staff executed with great efficiency and with a good attitude throughout, despite the heavy customer traffic. Kudos!
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November 2021 by Andrea Orozco
(Translated by Google) Kind(Original)Amables
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October 2021 by Denise N.
They always know my name and my medication! I never have to wait, they bend over backer to make sure I always have what I need. Very Helpful and informed!!
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September 2021 by Jerry Ensminger
Start enforcing the State mandated mask requirement so you don't put your shoppers at risk. From a daily shoppers who WILL NOT be back until you do.
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August 2021 by Ellie M.
I came here pretty late at night there were many workers stocking who saw me and no one came to the register. Sat there for 5 minutes waiting then left. This one employee was playing with his phone couple isles down saw me and just ignored me. Safeway needs to change the hours of their store if all their employees ignore customers after a certain time.
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July 2021 by Kathy R.
I wish I could rate the Trancas Napa store with a big ZERO because that is the service I received on Thursday July 1. I have always shopped Safeway when in that location doing other errands. I totally believe in supporting all the businesses as I possibly can. I have noticed over the last few times I shopped there, the clerks do not help much; do not want to go the extra mile even when they have time and tend to get argumentative. I went to Safeway yesterday to get some chicken wings in the hot food section help yourself where they now have the opened containers of hot foods next to the deli. I retrieved a container and took some chicken wings. I reached for a lid, and noticed it was too small for the container I had. I went to the deli counter expecting to have the clerk provide me with a lid that fit. She told me to go back to the food bar and that there were lids to fit. I told her there were not and that was why I came to the counter. I told her I checked around and there was nothing. I further told her this was the third time in two weeks I had gone to select chicken wings and other items at the open hot food bar, and there were a lack of containers; lids and/or what was there was the wrong size. I also told her that of the times that I was selecting the hot foods, the trays were messy, there were plastic protectors in the trays and it had appeared that no one had serviced the area for some time. She argued with me that there were in fact the appropriate lids and containers if I would return and look better. I was frustrated at this point with her attitude and said firmly, "NO there is NOT. I would NOT be here asking and wasting my time of day if there were." She was totally unprofessional. She could have simply said, "okay, I will get that for you - thank you for letting me know and I will go over to check the supplies and food." There were quite a few people in line and due to my irritation with her, I loudly said, "I will take my business elsewhere and I am calling the manager." Now I am totally understanding that this has been a tough year for essential workers. It has been rough for everyone - HOWEVER, this is not acceptable or an excuse to not provide good customer service, and not maintain a store clean and attractive in the various sections to appeal the customer to shop. I shopped Safeway for years; both the Trancas Street and when the Clay Street location was opened before closing due to the 2014 earthquake. Not sure where these clerks are coming from. There use to be the best and most courteous clerks who were long term employees. They knew the regulars like me. They treated ALL customers with kindness and always willing to help. I am not a person to complain, but I find the behavior I met yesterday was demonstrative of lazy and someone who did not know how to do her job. I would like to advise the manager that this happened around 1:30 pm on July 1, 2021. I would recommend managers of departments train the employees of proper customer service and to NOT argue with the customer when they need something. If something is not available, professionally advise and ask if you can help with finding something else. Clerks should also be trained to be familiar with the sections they are working. I am sorry. I will not be returning to Safeway for quite some time if ever. Come on managers. Get your store back in shape!!!!