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July 2023 by Crystal M.
Man, Safeway used to be my favorite store and now, I will not be supporting their store at all.I went there tonight to take advantage of the savings so I didn't have to go out on the 3rd or 4th of July... I'm tired, and have been working lots of hours so of course, I go around 10:45 this evening when I have some timeAnd to take out my mother who has Parkinson's.Anywho, the store has not looked it's best in a very long time and the associates have been anyone they can get. You can tell the quality of some employees and it's awful... I was standing in line, I took advantage of the buy 2 sodas and 3 free for the holiday... I also purchased 3 packs of Waterloo... the cashier needed help so she called another associate by the name of Jose. He was rude from the time he got to the register, seemed very bothered and annoyed. Then he goes to tell me, "you're limited to 5" it's late and I didn't see that or read that in the fine print and I was getting the 5 for my household and 5 for my mothers house hold. He told me I could only buy 5 so I said well okay I can tell my brother to come in and purchase the other 5 for me. Well, I'm at the register and he said it was 88 dollars for the total, I said no that is incorrect because a it's buy 2 get 3 free and the waterloos were 4.99 each. I said that's not accurate and he got a little mad... I said I can do math and mind you it's late and I'm still at the store trying to check out... well, good ol' jose has to doIt correctly and he has the like growing, and I'mJust sitting there looking at the screen and I said "well no it's still not correct and he finally said "shut up.. just shut up.. shut the fuck up" I looked at him and I was like I beg your pardon! Did he really just say that in front of all these people, and I was like no Jose, I don't have to and I'mNot going to stfu especially if you aren't ringing me up correctly! So then he re rang it, was basically throwing the chips around and then told me the new price, so I said mmmkay... and I went to hand him a 100 dollar bill.. well, he snatched it out of my hand and when he went to hand me my change, he threw it on the ground and told me to pick it up...... I was appalled. So then I said noYou're going to pick it up and hand it to meCorrectly and he didn't. Appalling and just straight the worst experience. The night head clerk picked up my change, rang me up for the additional sodas and apologized ... the liquor manager named Nicole who was amazing told me this wasn't the first complaint about jose and because I was scared of retaliation and for Jose being very intimidating and verbally abusive, Nicole walked me to my car, helped me Load In and delivered amazing customer service.This store has gone down hill.. they hire anyone... and you can tell... I don't think I'll be spending my money here anytime soon.... Safeway needs to clean up its store because it constantly looks like hell and looks empty and their employees that they choose are awful with customer service and seem not to care about their jobs.
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May 2023 by Thomas J.
Very poor service in deli department, Never again.On Friday the 26th of May @ 12:15 pm I was on my lunch break and stopped in for a sandwich and a few other things.At the sandwich counter there was a couple being helped. The woman making the order was involved in a personal conversation with the couple.I waited thinking she would be finished soon with the 1 sandwich. The conversation continued even to stop preparing the sandwich to continue with her talk.8 minuets later she finally finished the 1 sandwich. She then wanted to ring them up so I asked her if I could write my order down and go pick up the other items that I needed. She said fine. I got my items and came back and she was no where to be found. My order still on the counter. Another employee came around the corner and was surprised to see people waiting at the sandwich counter at lunch time. I explained the situation and she gave me a funny look like she knew who I was talking about. The new gal started on my order, meanwhile I saw the chatty employee walking by with her phone out talking to another customer. I asked her why she did not make my order. She looked at me like I was annoying her and said she would do it now. I told her it was being taken care of.I don't understand how a deli employee has no concept that people are on lunch breaks and their time is limited. I told her this and she just walked off.Safeway employees do not seem to care anymore. Safeway prices have gone way up and the service has gone way down.No more , my time and money are more valuable then to subject myself to this corporation and employees that simply do not care. Napa has plenty more options for a better sandwich and pleasant employees.
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May 2023 by Oscar L.
For the price of $80 and with some attitude from the young lady at floral you can get your floral arrangement done very crappy. Pre ordered for Mother's Day a month in advance and come to find out they not only did they forget 12 dozen roses but also did not make it right the second time. I not only had to wait another almost 30 minutes to have it made right but as you can see this is what was handed to me the second time. Seems like the florist was not happy about making it right. After that I had to drive back to Safeway 15 minutes from my house in order to be taken care of once again but still wasn't done right such a big inconvenience. If you need to buy any flowers try the street Vendors such better bouquets and way better customer service and a bigger variety. I was very unsatisfied repurchasing from them.Seems to me that they were more worried about the bouquets that are on display rather than the preordered ones, by the 2 stars this store holds I guess they are more worried about money than customer service.Pictures speak for themselves I have gotten super great bouquets in the past from prior Mothers Days but this by far was the worst experience.
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April 2023 by Kristen N.
Epic fail! I went in to grab a few usual items we needed and happened to see they had a great sale on our favorite paper towels. So went to grab a package and they were out of the sale item. So went to customer service after I asked my checker if they could see if they had more of the item I was looking for in the back. Without asking anyone or making an effort the checker said no we must be out. So I inquired about getting a rain check and was sent over to customer service and because the sale ran another day the gal at customer service said we can only issue a rain check on the last day of the sale. Meaning the following day and I was told I must return to the store the following day. I explained I had no intention of returning to the store the following day to get a rain check and she replied well that's company policy and sorry. So I was unable to purchase the paper towels at the sale price or receive a rain check....Well HELLO SAFEWAY ... how about STOCKING THE ITEMS YOU HAVE ON SALE? This is not my problem to promote a sale item then have no stock and then not offer any customer service. I think we will try Lucky across the street from now on...
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April 2023 by Kieran C.
The cashier was completely disregarding what I was saying. I told them that my phone number was not put . It was the customers before me phone number. I was trying to tell them that and they were like oh yeah it's in it's in it's in and they would not get a manager to void out the transaction so I could put my phone number in and get my discounts. and I know the policies because I am a Safeway employee myself, so I not get my associate discounts.
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April 2023 by Tamara W.
The Safeway Pharmacy is now the best in town now that Phamica was bought out by Walgreens. Some of the tecs we liked at Walgreens and Pharmuca are now on here. Safeway itself is great with warm and friendly staff that are very helpful except for it seems when someone rings for help in the formula section.
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March 2023 by Kash D.
Bought the ready made fruit container for $5 from the Deli location. As we left and I opened it, I ate few pcs of raspberries and shocked of what I saw I almost puked. MOLD!This isnt the first time their ready food has problem. Few months ago, the sandwich we ordered has hard plastic on it..Just have to be careful and cleaner
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March 2022 by Brian M.
Ive tried giving this place chances. Every time i come here i NEVER get acknowledged. No hello. Nothing. No one willing to help. You're completely on your own. And if you interact the EMPLOYEES are downright RUDE. And bothered you interupted them. Male cashier with glasses today on one of 2 registers open was a total mess and not pleasant. I grabbed what i needed and the environment was downright unpleasant. I couldnt wait to leave. Some lady and her daughter "forgot" toilet paper which looked like for a doordash red card order and had a bagger girl go grab it. We were all stuck waiting there awkward silence no apologies or well be right with you nothing. The cashier got on his earpiece radio and waw talking to someone. I gave up and went to the self checkout.The older gal employee working the area was a real hot mess. All the self checkout stations were flithy. Almost out of bags. While she was shooting the breeze with another safeway employee and the starbucks person. Being really loud and annoying about her personal business on tiktok. And how her coworker doesnt have one HE SHOULD watch HERRR TIK TOK. Then she coughed sneezed hard twice into her armpit no mask on. GROSSSSSS. I hope management watches the cameras. Was exactly 3/11/22 at 18:52 hours 2449 54 232 8854 - 3375 jefferson square napa, ca $55.57 self checkout. Used a $25 safeway giftcard i won at work and visa. Attached 2 pics of receipt. Another thing someone is either using my fuel rewards at pump guessing my phone number or im not getting rewards. Employees last visit didnt really care. There was one nice female deli employee at the st helena safeway, also a few at sonoma CA safeway on 5th that cared but napa, ca on jefferson is HORRIBLE. I hope management reads this and takes a look at the people representing their store ITS TERRIBLE.
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November 2021 by Rosmond P.
This is one of the best bakeries that I have seen at a Safeway. Maybe because of where the location is is why it's so delicious looking. And you can save more money by getting your stuff here compared to the other stores around the corner. What colors are very vivid and the selection is great as well. I would like so like the store because of the adult delicious beverage options as well. Wait in line was not a problem and check out was very easy.
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October 2020 by Joyce W.
A pretty decent grocery store in Napa. In a relatively ok shopping center but it was sad when we went on a Saturday evening to grab some snacks, fruits, desserts, and quick deli dinners after a fun day by the ocean that there was a homeless guy right outside at the next establishment. Even Napa (especially Napa?). Anyways, the store itself is typical like any other Safeway. Pretty well laid out, but some things not as logically placed as in the canned tomatoes are with the dry pasta and not anywhere close to the rest of canned veggies. And the aisles are very long so you could be looking for things in what you think are logical locations and not find them for quite a while until you checked out the whole aisle if you happen to start on the opposite end. So don't give up and keep going if you have a hunch that something is in an aisle and it's not already listed on the signs overhead.Anyhow, grocery shopping is already generally super stressful and tense during COVID b/c everyone thinks everyone else is potentially a virus carrier and therefore look at each other with distrust or don't make eye contact at all over their masks. It's not like we can see people smile, after all, to see if they're expressing good will and feel mutually non-threatened. So I just do my grocery shopping as quickly as possible and then go through self check-out. Thankfully, all the staff were friendly and helpful when I did have to ask a question at the seafood counter. And all the shoppers were courteous if suspicious of each other, haha...Finally, the store is pretty well-kept and quite clean although this store does NOT provide sanitized carts, it's a DIY operation where they have wipes and you clean your own cart/basket before you start. I'm hygienic but not overly afraid of a virus that's really only deadly to the same degree as the flu to the populations of people that are vulnerable and elderly which are unfortunately also the populations that really have to self-quarantine or take extra precaution EVERY cold/flu season, so then there's that. I don't recall cleaning my basket nor the cart we found as we got more than we expected. Keep a good diet, boost up your immunity, wash your hands, get good sleep, minimize indoor times (to include grocery stores) and maximize outdoor activities and we're good. Stay healthy, everyone, and eat more fruits and veggies!