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April 2024 by Arnulfo Lerma
Convenient grocery store.
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March 2024 by Rosalinda Garcia
Worst experience of my life. Saturday March 23rd, stopped here to pick up some items. My sister, my son, a family member visiting from Mexico and myself decided to check out at the self checkout. As soon as we enter the self check out area the employee named Karen didn’t greet us, except she stared at us like a hawk, when we where done and leaving I myself had to say “thank you so much” because the looks she was giving us could kill. Karen dint respond just gave a smirk.My son grabbed the red hand basket to put it back where we got it from ( at the entrance right by the store’s security guard) my family member was praising my son for being a perfect gentleman and placing the hand basket back for her. Then Karen took it upon herself to chase us out and yell “ Excuse me, I need that red hand basket that boy took”I turned around confused as all hell, as everyone else in my group did. My son scared said “I didn’t take anything” then Karen did not apologize, instead said “oh I thought he had it” and went back inside. This didn’t sit well with me as she just robbed my son of a moment, being praised by our family one second and accused the next. Causing him to cry thinking he did something wrong. When I went back inside to get her name and to ask her why she took it upon herself instead of getting security that was standing right there, I was upset and the security guard took her side and said “ if your not gonna let her explain or hear her story get out” and started walking towards me, chest 1 inch from my body, causing me to walk backyards when I asked for his name 3 times, he just kept repeating “get out” Mind you I wasn’t yelling, I wasn’t causing a scene until your security guard started telling me to get out, all the other customers staring at me as if I was the one who did something. The most degrading moment of my life. All I wanted was for Karen to know that what she did was wrong. Y’all need to retrain Karen and your security guard.This was not ok in any way, shape or form.
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March 2024 by Fairyanna Brucker
I like shopping here, they have security which i don't mind at all. One of the men is very nice, while the other is a creep. He says out-of-pocket things, and seems like he doesn't like POC. He stepped out of the store just to follow this poc girl into the store, while he didn't for some of the other people before her.
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March 2024 by Leona Foster
Really nice store
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March 2024 by John Phelan
Third expired or past best byproduct in three days.
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February 2024 by Peter George
Vgood bit her shop. Helpful!
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December 2023 by Stacey Fang
Always stocked, tons of locally sourced produce, serve all our needs! From time to time, you can also find the best wine deals!
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October 2023 by Ida
The workers @ napa raleys have so much care & heart!Great deli counter, Sushi and fresh baked items.
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August 2023 by Brian M.
Never shopping here again. Empty store. The security guy by the door & heavyset Caucasian self checkout clerk were the rudest people I've ever encountered in my life. Both of these people are unapproachable and zero help. In fact, the last time I came here, if you want to go the same African-American heavyset security guy, refuse to let me use the bathroom, even though I was a paying customer. They kept saying the restroom was broken when it wasn't Today, since self checkout guy & security was unhelpful i went about finding my own way around. Got what i needed and wanted to just leave. Some lady with a big cart cut me off to the only available open checkstand.So i used the self checkout which was a Big mistake.I had a really heavy item and i didn't see a scanner gun so i asked for help keying in the SKU or if there was a scanner.While i was standing at The self checkout the same employee walked away from me to give something or help another guest. He then gave me obvious attitude, trying to help me.Basically told me to MOVE out of the way there's no handheld scanner and he proceeded to type in five digits which didnt work and said i need to LIFT this heavy bottled water myself and scan it.?? I'm just recovering from an injury at work and asked him or someone else for help and he got more attitude picked it up like it was a big inconvenience and scanned it himself. The whole way he went about it was just making me feel inferior and dumb.When he did this, he skipped the screen where I can type in my something extra member club number and it was an even more inconvenience for him to slather over and help some moreI dont usually shop here so i couldnt get my phone number to work. The whole time he's putting me down and saying it won't work just forget it. It's only gonna be about two points with those items. I remember him, saying, you really want to go through with this ?? I was, I was getting irritated and said yes I'd like to add my something extra account info, and he said in the most lousy tone "OK shucks sure i guess sir" or something along the lines of "thats terrific, well uuuh okay"When I finally got my correct member information loaded it up it was 403 points, not "just 2 points" (see photo)I proceeded to the payment screen but whatever he did locked it up and it wouldn't work so I had to get him to come over again. And he flat out said " seeeee look what happened I knewwww afraid this was gonna happen It won't work now I have the void it all out. !! "He really was making a big deal about how much of a pain it was. Super condescending and rude . I had enough left the items and WALKED away empty handed. the security guy never got up out of his lousy chair and was mumbling something underneath his mask at me LIKE you're not going to buy those items sir??? NOPE I'm never shopping or coming here again. Also notifying raleys corporate. Should all be on video.
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August 2023 by Glenn Picard
Great! Thursday night wine tasting is back! ?Update! I've been shopping at Raley's since 1982. Sac State. I've also been shopping this beer sale for several years, buy any 3 four or six packs and get the fourth for 1cent. On August 10th and August 20th I was charged full price for 4. Make sure you pick packs from picture. It's NOT any.
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August 2023 by Charles Purdey
I do all my shopping here. It is convenient, Items easy to find and quality throughout the store. Thank you for the great service and prices.
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August 2023 by Martina Bueno
Love the store. Always clean. Love the product even though it is on the expensive side. I think the service is horrible. Deli people are rude. Cashiers have zero personalities. I get it customer service is tough. I am a customer service rep. I also know I can make or break someone's mood. First thing in the morning smile, be happy and grateful to have a job. Just my 2 cents
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August 2023 by Ester Torrevillas
Always buy the tri tip from the deli area for lunch and dinner, loaf of dutch crunch bread. Found bangers with the sausages, did not realize we could buy them here.
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July 2023 by Jpatrick Dineen
Not enough checkers and the few that are working are SLOW!Update...a different visit. I was in Anthony's lane. He didn't acknowledge me, say hi or bye or anything. He was too busy talking to a customer behind him in the self-check area. In between ignoring me he scanned the items slowly before I could finally get out of there wondering why I even went there again.
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May 2023 by Lisa H.
This location was my worst experience at a Raley's. Absolutely zero customer service. I have a bad hip injury though I make my best effort to hide it. There were employees standing around and I don't mind bagging my own groceries but it is a little annoying when I don't even get a Hello at the register and people are just hanging around. The cashier was extremely slow. They were trans which isn't an issue though they were very unkept and I assume Raley's feels they can't tell this person to be presentable. They were moving at a snails pace and as I'm finishing up bagging and putting the groceries in my cart they squeeze by me to go chat with the cashier at the self check. This location also was out of a lot of stuff and the produce didn't seem as fresh as other locations. My first job was at Raley's in 2000 and customer service was of the utmost importance. That has clearly changed.