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August 2023 by Brian M.
Never shopping here again. Empty store. The security guy by the door & heavyset Caucasian self checkout clerk were the rudest people I've ever encountered in my life. Both of these people are unapproachable and zero help. In fact, the last time I came here, if you want to go the same African-American heavyset security guy, refuse to let me use the bathroom, even though I was a paying customer. They kept saying the restroom was broken when it wasn't Today, since self checkout guy & security was unhelpful i went about finding my own way around. Got what i needed and wanted to just leave. Some lady with a big cart cut me off to the only available open checkstand.So i used the self checkout which was a Big mistake.I had a really heavy item and i didn't see a scanner gun so i asked for help keying in the SKU or if there was a scanner.While i was standing at The self checkout the same employee walked away from me to give something or help another guest. He then gave me obvious attitude, trying to help me.Basically told me to MOVE out of the way there's no handheld scanner and he proceeded to type in five digits which didnt work and said i need to LIFT this heavy bottled water myself and scan it.?? I'm just recovering from an injury at work and asked him or someone else for help and he got more attitude picked it up like it was a big inconvenience and scanned it himself. The whole way he went about it was just making me feel inferior and dumb.When he did this, he skipped the screen where I can type in my something extra member club number and it was an even more inconvenience for him to slather over and help some moreI dont usually shop here so i couldnt get my phone number to work. The whole time he's putting me down and saying it won't work just forget it. It's only gonna be about two points with those items. I remember him, saying, you really want to go through with this ?? I was, I was getting irritated and said yes I'd like to add my something extra account info, and he said in the most lousy tone "OK shucks sure i guess sir" or something along the lines of "thats terrific, well uuuh okay"When I finally got my correct member information loaded it up it was 403 points, not "just 2 points" (see photo)I proceeded to the payment screen but whatever he did locked it up and it wouldn't work so I had to get him to come over again. And he flat out said " seeeee look what happened I knewwww afraid this was gonna happen It won't work now I have the void it all out. !! "He really was making a big deal about how much of a pain it was. Super condescending and rude . I had enough left the items and WALKED away empty handed. the security guy never got up out of his lousy chair and was mumbling something underneath his mask at me LIKE you're not going to buy those items sir??? NOPE I'm never shopping or coming here again. Also notifying raleys corporate. Should all be on video.
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May 2023 by Lisa H.
This location was my worst experience at a Raley's. Absolutely zero customer service. I have a bad hip injury though I make my best effort to hide it. There were employees standing around and I don't mind bagging my own groceries but it is a little annoying when I don't even get a Hello at the register and people are just hanging around. The cashier was extremely slow. They were trans which isn't an issue though they were very unkept and I assume Raley's feels they can't tell this person to be presentable. They were moving at a snails pace and as I'm finishing up bagging and putting the groceries in my cart they squeeze by me to go chat with the cashier at the self check. This location also was out of a lot of stuff and the produce didn't seem as fresh as other locations. My first job was at Raley's in 2000 and customer service was of the utmost importance. That has clearly changed.
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May 2023 by Nina G.
I have so much appreciation for the manager and staff of this Raley's!! I came in today to buy a few things and once I got to the self checkout line I had realized I didn't have my wallet. I had just been in Home Depot right next door so I ran back thinking I left it there. No luck. My husband and I checked all thru the parking lot for at least 15 minutes and found nothing. I was left crying and scared. This wallet had all my credit cards and ID. We checked back in raleys and were directed to the manager who saw me crying and asked if I lost my wallet. She was so so sweet and gave me a hug. She handed me back my wallet and said that a man collecting the carts had given it to her. There are truly good people out there. I wish I had gotten the managers name because she truly was an angel to me.
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April 2023 by Sean B.
Possibly the worst grocery store I've ever encountered. Never have what I need. Cost is comparable to Whole Foods, while quality is comparable to 7-11. Workers all hate their jobs (I don't blame them for how shitty this place is). Store is overran by meth-head customers. I drive 20 minutes to avoid this store despite living a block away.
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February 2023 by James M.
A little pricey, but they have an excellent bakery section and a lot of items that are difficult to find. Good delivery service.
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August 2022 by Jeri E.
Too expensive for my budget. Although I like the selections I just can't afford to shop there
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July 2022 by Bruce K.
Food supplies for the camper van this afternoon. I hit up Raley's and found great stuff. Cheeses, sliced meats, inexpensive soda. I did okay with my shop.This is a full service supermarket and they have everything. Meat and fish counter looked fresh. Produce area was well stocked. The young man who sliced my ham and turkey was efficient and well spoken.Maybe not the cheapest, since this is California and they've got bills to pay. But I still managed to get everything I wanted and not break the bank.[Review 17566 overall - 362 in California - 1084 of 2022.]
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June 2022 by Dee M.
I'm not surprised at how many poor reviews this store has, never been whiteness to exceptionally stellar..Anything really at Raley's. I'm currently staying in Napa short-term, this store is right next to where I'm staying, convenient. However in the 3wks I've been coming here, they got me to set down my dinner tonight & leave with no intention of returning. Aside from this is where good potted plants go to die- literally until a few days ago EVERYTHING except 4 pots of succulents was dead out front.. how charming & welcoming..not to mention the carts are always at the far reaches of the universe where it appears a 2nd entrance exists but in the midst of a pandemic..is not utilized. Super smart to make everyone squeeze thro a single entrance instead. As a fellow grocery worker for the past 22yrs..that'd be a miss on store looking welcoming, appealing, fresh, replenished, carts available & up to store standards & that's not even thro the door yet! I've made mention to 2 of the infante number of "managers" at this location that Raley's has no posted return policy, on the receipt, website. I've informed at least 2 "managers" per California law it should be posted at every register in the store in plain view (this includes floral, bakery, deli, every self check & check stand) as well as by every entrance if the return policy is anything besides "Customers can get a refund or exchange with receipt within 7 days of purchase". Raley's hasn't complied with the law & has managed to get away with it. It's really at the end of the day really is return policy is whatever this particular employee handling your return feels like doing that day. That's it. Then a "manager" a couple weeks ago started to tell me how certain things are sold "as is" no refunds. I told him that needed to be posted, he was "going to investigate that" but I've seen a proof of that yet. I met yet another "manager" says there's no returns on meat, floral and produce cuz it's perishable. Which can't be right but even still if it is, then it needs to be posted -which it is not. Once I stated that he quit arguing and just finished the refund for an unopened lotion.Finally tonight I was getting some dinner it was almost 10pm, I'd got up for work at about 5am.. tired. Just wanted to grab a salad & Pepsi & a couple different things that they were out of, like my coffee creamer.. had me walking around the store looking for things that weren't there. During this quest for the few things I needed, I passed 2 of the ever so plentiful "managers" several times. Said "hello" everything seemed normal. Mind u I'm very tired, on autopilot & right before I go to check out with my salad & Pepsi, I remembered I needed ribbon for a present. I'm looking at their non-supply of ribbon & they're off duty police officer approaches me and says the "managers" wanted him to make contact with me. If I had their merchandise in my bag because the "manager's" said that I had been walking around for 20 mins with nothing in my hands and my bag getting bigger and bigger bigger. Said I had Pepsi in my bag, salad, bundle of chives and approx 5 mushrooms the bag was nowhere near full. I showed it to him when he requested and I told him with covid and everything I just used my bag, people do all the time. I see it at my store all the time.He says, "it's kind of an unwritten rule to not put stuff in your own bags at Raley's..""maybe it should be written then.""Probably. I don't know, I don't work for the company. They just asked me to approach u so I am. U can speak with the managers if u want.""-why? I passed them how many times? Said hello and exchanged pleasantries how many times? They're cowards. They're not going to talk to me or they'd have approached me the
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January 2022 by Christian L.
I live across the street so it's very convenient for me to go food shopping at least 2 times a week. Typically I do my shopping Monday, Tuesdays and Fridays. Every time I come here they are out of stock on organic chicken breast. Do you understand how annoying it is. To have to then put all your items back for what you had planned to make that evening. Then I said to the store supervisor- you know the past couple months every time I come on a Monday or Tuesday you are sold out of chicken. His response was that because of COVID we can't get in as much food and that some countries are starving right now because of the food shortage. I'll just go to Whole Foods or Trader Joe's 10 min up the street. They are always in stock. Maybe it's just all the chicken farmers in the world have boycotted this one store.
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March 2021 by Kristen N.
I have been into this store several times in the last week because it's conveniently located and I can say this will be my last! I am so tired of their employees being snotty or telling me what I can't do. So you can't take a cart without it being wiped down, you can't take your own bags inside...today I was told I can't take the carry basket to my car. When I told the checker (oh I self check as to have less interaction with their employees ) I was not planning on taking their basket to my car but merely returning the basket to the holder outside where I actually picked up the basket she gave me a nasty look like I was nuts. Perhaps the employees are more accustomed to their shoppers just leaving their baskets haphazardly in the store I don't know, But I am done with this store. I do not need anything from this store that I can't get anywhere else and besides their prices are higher than Safeway so bye bye Raley's!
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November 2019 by Mary Koch
This is a pharmacy where customers are treated like friends and family. Even though they are busy, they still take the time to make sure that your needs are met, and they do it with a smile. I have never gone to a pharmacy where I have been greeted with such warm reception as the Raley's pharmacy does.
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July 2019 by Diane G.
I was in the Napa Raley's attempting to redeem a Rewards offer that I had not been able to redeem on my prior visit. I was getting frustrated and went to Customer Service for help. Joseph came right over to help me and was absolutely wonderful. Due to spotty wi-fi the offer would not load on my phone. Joseph got a store tablet from the office, helped me reset my password (I didn't know it) and bring the offer up so I could get my free item. He did this with great patience, concern for my issue and charm as well. While helping me he also helped another customer as well as several Raley's associates without missing a beat. Because of Joseph my frustration was turned into a great customer experience.
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May 2019 by KT M.
I have endured several health issues over the past year and am so grateful our local Raley's delivers!! The website is easy to shop, they always call to resolve any stock changes, and delivery is on time. Lots of organic options and even wine comes right to our front door!!!! Such a fabulous service that saves a lot of time - and $$$ - even when back to good health! Thanks Raley's!!!!
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January 2019 by Vanessa C.
I've been going to this Raley's for years and I've had nothing but great experiences. I especially love their eCart service. A girl named Juno helped me earlier today and she was nothing but kind and wanted to make me happy and give me a good experience and I really appreciated her kindness. Their eCart service is awesome and efficient and I plan to use it more often. They make your shopping experience easy every time. Thank you Raley's staff!
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December 2018 by Lisbett R.
Its pricey but it has a great food selection. There flower and balloons are beyond over priced. But the taken in balloon and just buy helium is crazy amount you might as well by balloon there.
