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February 2024 by Virginia Petrini
I am so disappointed with the lack ofcommunicationbetween the staff. My mother and father both fell and where taken to the Queen of the Valley. My mother was sent to a room for SEVEN days without being admitted. The information that was given to the case worker was never given to the case worker for the weekend. I was perfectly clear that my mother was unable to be home alone due to her tripping problems and condition of her house. The Social worker and case workers wanted my husband and I to take her home with us(I am a paraplegic and I live so far north of the county that home health and physical therapy does not come here). I was told that we were at risk of insurance not covering her stay if she didn't go home. So we took her home and sure enough, there are no services available to our house. My mother was unable to stand, dress or feed herself. She had a broken arm and injured the other shoulder. I feel like they put her health at risk. My husband had to care for me and help mom. The Social worker and caseworkers just wanted here gone.
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January 2024 by Anthony Acosta
Reading these comments just add up and make sense. One of my Hispanic family members had severe heart pain and we took him to the ER just for the lady to ask if he wasn’t just drunk. So disrespectful and shouldn’t have a job there. That attitude belongs somewhere that isn’t helping people and caring for their life’s. There parents should have raised them better. Horrible!!!
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January 2024 by Ford Greene
The Acute Rehabilitation Unit could not have been better. Highly disciplined, mindful professionals with hearts of gold generate a loving family atmosphere that helped my healing tons. Tavarus, Jan, Bonnie, Ala, Pearl, Genesis, Danielle, Michael, Paul, Danny, Kenneth, Tiana, Terry, Rachel, Sharon, Katie and a village of many more wondrous people helped me successfully transition from high pain barely able to move to independent home functioning including kitty litter. With good enough food Dr. Alex Miner runs a tight ship with no weak links I saw in my 12 days recovering from fractured acetabulae with 90 days of BLE NWB in front of me. Thank you from the bottom of my heart.
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January 2024 by Siamak Kalhor
Having relocated from Los Angeles to Napa almost a year ago, I recently underwent surgery at Queen of the Valley Hospital. I am beyond impressed and grateful for the exemplary care provided by DR. Lau and medical staff at the hospital. Their expertise and commitment to ensuring a positive patient experience have left an indelible impression on me. I would also like to express my deep gratitude to Dr. James Lau for the remarkable care he provided as the surgeon who performed my procedure. His exceptional bedside manner and expertise played a crucial role in my recovery. Thank you, Dr. Lau, for your invaluable service
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January 2024 by Kerry Bennett
Nurses in the wards nice not so nice in emergency. I was so humiliated because I didn't have any close by friends in Napa to drive me home. One doctor said loudly 8 times in a row. I needed a walker to get in to my apartment unit. I put in ad in next store and had 8 wonderful responses. Some of the people had their own walkers. They wouldn't tell me when be released. I got home from a wonderful man.
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January 2024 by Nadia A
Every one of my male family members that has went into this hospital wether it be for a minor surgery or covid has died.. these people working in the ER and the surgery room are dirty, uncaring, and are quite literally killing people. All my family who have gone here have DIED. I have heard the same from many other people. Shame on this hospital. They don’t care about their male patients especially if they are Spanish speaking. Such a sad situation.
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January 2024 by Rosalba Gonzalez
Excellent service
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December 2023 by David Bui-Ford
I am SHOCKED to read all the negative reviews because I have interacted with kind, thoughtful and caring people here. I visited someone in the ICU and the nurses must have observed that we've been in the room for a while so they brought us drinks and snacks. They also brought in a recliner with a pillow and blanket. We were commenting how the service here is better than some 5-star hotels - it was that good! The ladies were just so kind and thoughtful that I'm saddened to read how others have had negative experiences here. Hopefully they've turned the corner and are improving. <3
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December 2023 by Edwin Cruz
Excellent
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December 2023 by Anna Pickering
They need recliners in every room and not those hard-covered chairs.
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November 2023 by Antojo Salvar
This has to be one of the worst hospitals in California, Horrible doctors and nursed ALL THEY CARE ABOUT IT TAKING YOUR MONEY Avoid this cesspool of a hospital at all cost
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October 2023 by AngryGoose
I took my mother here and these worthless zero help despicable waste of space pieces of intolerable human garbage did nothing you'd be better off hoping whatever is wrong with you magically goes away then coming here
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October 2023 by its guts
its apparent the nurses dont like their jobs or are capable of care-giving...they dont care..dont go here for emergency care. had nurses who had no idea how to properly take blood draws, i ended up leaving severely bruised and w a burst vein. its malpractice up the wazoo.
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September 2023 by Dori Gonsalves
This is the rudest most unprofessional hospital that I have ever had the displeasure of interacting with. The staff is incredibly apathetic and rude, especially the receptionists and people working in the emergency room. I’ve had three deeply unpleasant experiences here. The first was with a surgeon who I’ll refrain from naming, who hastily evaluated my grandmother’s heart and told her that treatment was pointless and she was going to die. The nurse immediately told him that she needed to receive full examination first and to hold off on telling her such a definitive statement. She later underwent surgery for stints and made a full recovery, with full health years since. The second run in was when I brought my friend in while they were having a psychological episode. I tried to communicate gently with the receptionist so that he could be quietly evaluated with discretion by a doctor to get the medication and treatment he needed. She took absolutely no care to the mental state he was in, rudely addressed him and had no patience for me or him as we tried desperately to communicate how unwell he was. It resulted in him leaving in tears and not being seen by a doctor. Most recently, I just tried to get information for my mother who needs an emergency spinal surgery and the staff was incredibly rude on the phone, hanging up on me abruptly with a terrible attitude for reasons I don’t really understand. I guess they just can’t be bothered to help or give information even when my mother’s life is at stake? I never leave online reviews for anything, but I’m beside myself with how careless and rude the staff here is. A hospital is the last place for this kind of behavior and demeanor towards people, especially people that are likely worried for their health. There are some doctors that work here that are very nice and helpful, such as when I had a kidney infection and received proper care. But this overwhelming aggressive attitude and lack of diplomacy and basic empathy in many of the staff (even some surgeons, as in the case with my grandma) is very hard to overlook. Especially in the event of an emergency when you’re really concerned about your / a loved one’s health. I advise you to avoid this place and seek care from John Muir or another hospital if possible, the headaches and frustrations here are not worth it. I hope they hire professional staff and coordinators that can treat people with basic respect and decency.
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September 2023 by Jennifer Weldy
Boyfriend had surgery there, no one would tell me anything, every time I called they were doing shift change and I was asked to call back in 3 hours. Then after surgery I never got a call from anyone telling me anything. I called they told me he was not out yet and the surgeon would call me when they were done and let me know how he was doing. Never got that call, I was crying, stressing out, he had 2 surgeries in the past that went wrong, and all I could think was that was happening again. Over 5 hours later, (the surgery was supposed to take Max 2 hours) he (my boyfriend) calls me. Thanks Dr. for leaving me stressed out and hanging. I appreciate it. Who couldn't use a little more stress in their lives right now?
