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August 2024 by Zeno Cavallari
Prices identical to the Ralph Lauren store in downtown San Francisco, zero convenience
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December 2023 by Elysiana Medina
The employee named Mario was rude and has no customer service. He also wasn't professional at all. I wish i could give him a 0 start. I don't think he deserves being a supervisor, or well he said he was, with all that attitude i hope he isn't and was just lying.
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October 2023 by Marc Simon
Horrible experience. The shop was very helpful at first. After we decided on a linen shirt and pants, we went to the checkout to pay. Once there, we found the exact same linen shirt on the official Ralph Lauren website for half the price. Instead of $139, it should only cost $79 online. When we asked the seller about it, he said that he would give us the discount and sell us the price advertised online. But when his boss came over and asked him, he refused and told us that we would only get a 15% discount on the $139 if we signed up for the newsletter. In response to the defiant reaction, we decided not to buy anything and will buy the product online. An experience that disappointed and made us question the concept of RL's outlets. Why do you present yourself as an outlet when you can get better prices on the official online website? Ridiculous experience and this store lost us as customers that day and every one to come. It's a shame because we would have come back.
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October 2023 by Donovan Vazquez
L service L chat
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October 2023 by Betty C.
Stepping into the store, you would have no idea this was a factory store. It's cool, quiet elegant the merchandise is laid out just so. It isn't until you start to examine the items that you realize something is up. For example, everything is in a size extra small or small. You're totally lucky If you can find something in a medium or large. The mannequins are clearly some kind of size 0 or less. I felt like I could crush them if I bumped into them accidentally.There was something terribly wrong with the selection of merchandise. Usually when I shop, Ralph Lauren, I have no problem finding colors and prints that I adore. These are the items I hang onto until they are ragged because I still love them. There was nothing like that in the store. The prints struck me as ugly. The colors seem horribly muted. Was it just me or did the selection of clothing seem to focus on tan, tan and brown?There were a few beautifully cut jackets, but sadly it was 90° out and I just couldn't get myself to be interested in a fall jacket.I did find out later that it's between seasons, For the outlet stores, they're finished up the summer stock, but haven't received the fall outlet merchandise yet. Hopefully things will turn around in a couple of weeks, but based on what's happening now I'd say this Ralph Lauren store no longer has a pulse.Fabulous customer service.
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October 2022 by SALOMON K
Friendly and helpful ?
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October 2022 by TveryNice C
Excellent attention and service. Very good discounts!
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September 2022 by Yes Chef
Super friendly and helpful staff. Large dressing rooms. Honestly made shopping a pleasure, which says a lot for me because I don't really like shopping. So thank u
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March 2022 by cartellost _1
Great service and very welcoming staff. The manager garrett(?) was very kind and welcoming. I am looking forward to seeing him again. Also sebastion(?) and damian and cj(?) were all a pleasure to me. Definitely will be returning to shop for my kids.
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March 2022 by Elisabeth Bowers
Super friendly and helpful staff. Large dressing rooms. Honestly made shopping a pleasure, which says a lot for me because I don't really like shopping. So thank u
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February 2022 by D W.
Went shopping during the Valentine's Day weekend. I purchased a cute little outfit for my granddaughter. There was a lady at the next register because she was over charged and they refused to give here back her money. I had other appointments and paid cash and left. The next day I noticed the cashier charged me twice for the he pants, I contacted the store and spoke with Christian, the "manager"-Bedouin d my purchase and said that since I paid cash they couldn't put it back on my card. I suggested dyed and he agreed to send me the pants and would earns me tracking information via email. 6 days later still nothing. Contacted the corporation and they said to keep trying to communicate with the store, but still no resolution!!!! This company store is a scam . AVOID THIS STORE!!!
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January 2022 by Pretti Ladi
Overall women's selection is decent. HOWEVER older Asian female employe followed me around the store. I didn't realized it until after the fact being my husband and I had an amazing weekend in Napa-Heritage Resort and Spa was amazing. I realized what was occurring as I literally turned around to find an employee to try on a dress. Smh
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December 2021 by Carlos Garcia Ramirez
Great service. Staff appeared knowledgeable on product being sold. Staff available to answer questions.
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December 2021 by Ruth Dennis
Got a gift card for.my grands5
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November 2021 by Christopher Jimenez
The store is in the outlet location but the prices doesn't appear to be an outlet price.
