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April 2024 by jmac203
Pearson’s is what businesses should strive to be. Pat is honest and knows how to keep customers happy and coming back for business. I am happy to support companies other than Home Depot and other big box stores. Customer service at Persons is what use to be the norm but now is a rare occurrence. Everyone who works there is helpful and knowledgeable. Purchased a range and dishwasher without incident.
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December 2023 by Greg W.
Quality experience in the purchase and service of a new Wolf range. Helpful and customer oriented.
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October 2023 by Darian Khattak
I recommend Joseph Pearson for a great deal. Overall, professional service. I would give it 10 stars if I could. We got a great deal on a washer and dryer set. Professional installation at a reasonable price.
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July 2023 by Hilary Wardlaw
Always great service and a huge selection from basics to premium model appliances.
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January 2023 by Lloyd Lucas
Nice to have a local business that has helpful informative employees.Great selection with lots of options. Prices are competitive with the big box stores.
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January 2023 by Colleen M.
Follow up on my previous feedback regarding the 5 GE appliances we purchased from Pearson's. The clothes dryer was finally replaced as it never worked properly after repeated service visits. Now 2 years of struggling with it's counter part GE high profile washer am convinced this appliance also needs to be replaced. How much money did I spend ???? It is completely incapable of spinning the clothes to dry no matter how carefully you fill the load. And why should I perform an Algebra equation in order to wash a load of clothes, towels or bed sheets ! I do want to emphasize that I received a prompt email response from Pat Pearson and he is going to contact his GE customer service representative.
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December 2022 by DC M
I decided to buy local instead of going to a big box. Worst experience I've ever had when my 6 month old dishwasher failed completely. The whole experience went on for nearly a year, at one point Pearsons received a credit for the failed dishwasher from the manufacturer, but refused to give me a refund. I had to take it to the manufacturers headquarters to get my money back. Staff there (who no longer works there) was rude, sent me a long, crazy email full of lies! I will NEVER deal with them again. I sure miss Harbisons!
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December 2022 by napagarden1
Great service good selection.
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November 2022 by S T.
Do not purchase anything from this business. We purchased a new dishwasher from here the beginning of Nov 2022. We decided to have them install the unit since the price included delivery and haul away of the old machine.Fast forward 4 weeks to the end of November. I'm working on replacing a cabinet hinge under the sink and I notice moisture in the grout lines on the kitchen floor. I started trying to find the source, which I did. The hot hose fitting coming off the shutoff valve at the wall going to the dishwasher was leaking. It was a steady drip every 2 seconds. I tightened this up nearly 2 turns and the leak stopped....yes, this is what I paid for, a "professional" installation. 4 weeks of a drip every 2 seconds 24/7, that's a lot of water.The kitchen floor is now ruined. The ceiling drywall in the basement is ruined. Pearson's sent their install team out today to survey the damage. They actually said it was all wet, just as it looks today, on the day they installed the dishwasher because of a faulty valve. I know that's not true because I used my shop vac to clean the area while they were bringing the new unit in. And, why would professional installers put a unit in over a soaking wet floor?!?! That's something that is brought to the homeowner's attention immediately and the install put on hold.Save yourself from grief and frustration and take your money elsewhere. Zero stars is a more appropriate review. However, 5 stars for substandard work.
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August 2022 by Chris W.
DO NOT PURCHASE ANYTHING FROM THIS RETAILER!!!!!!!!After purchasing a new refrigerator from this retailer which arrived damaged, the delivery team smashed are brand new front door and hardwood floors and Pearson's couldn't care less. We are now taking them to court for the damages as they have stopped responding.
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August 2022 by Jonathan B.
Home Depot Scheduled twice and didn't deliver.Pearson was prompt and Professional!Thank You
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August 2022 by Dc M.
Never buy from them! They may have what you want, but believe me if there is a problem, you are on your own! When a brand new dishwasher failed after 6 months of use, they gave me the warranty number, after another 3 months of no dishwasher and no end in sight, I asked Pearsons to intervene. They got a refund from the manufacturer (didn't tell me that!) tried to replace it with two scratch and dents which I refused, and refused to refund me! I had to take it to the manufacturers HQ to get a refund. DO NOT SHOP here! So much for buying local! Horrible experience!
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July 2022 by Pattie B.
We recently had to buy a new stove. Although I'm not completely against the big box stores I did want to check here first. We were helped immediately when we came in by a very nice man, Joe. Told him what we were replacing and that we'd like to get something similar. He found us the same stove but did caution us that it didn't mean it was available. We went ahead and purchased it and he was to call and confirm it was available, which he did. He again called when it was "on the truck" to the store, and again when they actually received it. They called to confirm the installation date, called to remind us if the date, and again when the installers were 15 minutes out. Two very nice men came in, took our old broken one away, and installed the new one. Checked to make sure everything worked and answered any questions I had. All in all the process from the time we walked into the store until the installers left was one of the best delivery situations I've ever been in. Timely, friendly and the communication was spot on! I can't recommend Pearsons enough! Great experience!!
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February 2022 by Jessica J. H.
Thank goodness my plumber told me to shop here. I wanted a new oven and had checked on line. Luckily I went to Pearson's Appliances where I was told the oven I wanted needed 220 voltage. I changed to the next on my list. Prices are comparable to on-line but to talk to a knowledgeable salesperson is the best.
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December 2021 by JEFFERY THIRNBECK
Great deals great service
