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February 2024 by Maria Pavlou
Wow Pappy is the man!!! I’ve never been so engaged during an experience like this! He really knows his stuff and knows how to entertain! I always brings friends who are visiting town for a tasting and always in hope that pappy will be there!!! The drinks are great and we always leave with a bottle or two. Keep it up guys thank you for a great time!!
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February 2024 by Julian Hartline
Stopped by on a whim while the rest of my crew was shopping nearby and ended up there for a half hour caught up in Pappy's engaging stories and throughly entertaining tasting and tutorial. Don't miss this gem and if you see a gentleman with a luxurious white beard, be sure to ask him for a tasting.Left with a thorough appreciation for the brandy and a yearly membership. Thanks, Pappy!
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January 2024 by Tim White
Ruben was simply excellent sharing his knowledge and passion for the terrific story of this brandGreat human promoting the brand
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January 2024 by Thomas Cera
Great products and outstanding, knowledgeable employees. Try something new!
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January 2024 by Marjorie Guzman
Great selection and incredible knowledge. Ruben was a great guy! Thank for the great service! (Angela! Angela! Inside joke) ?
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December 2023 by FN Diego
Very polite and attentive! Great products! Alethia was great and very helpful, specially with our shipping logistics to Ga!
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November 2023 by Ericka Vega
Hands down thee best experience ever! Pappy you are so knowledgeable,kind and wise! The Host with the Most! It was such and honor to have you as our tasting guide ? and very proud to now be Club Members of the amazingly charming establishment!
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November 2023 by Romaine M.
Hands down thee best experience ever! Pappy you are so knowledgeable,kind and wise! The Host with the Most! It was such and honor to have you as our tasting guide and very proud to now be Club Members of the amazingly charming establishment!
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November 2023 by Xann Colynn Lee
An interesting eye opening experience to taste the different style of alcohol. Take the flight of 6 with an open mind be wow by the unique taste experience.
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June 2023 by Christine cineas
On June 18 2023 , our group attempted to do a tasting at the distillery. The hospitality coordinator was very condescending when explaining the difference between a tasting and tour. He even was rude to another staff during our presence My sister is a member and we were trying to get our free tasting which is included in the membership. I understand if he could not accommodate us but the manner in which he spoke to me was rude and unprofessional. I find it hard to believe that he would be in charge of hospitality when he has no clue how to communicate with guests. I am very disappointed in our experience and I would not recommend anyone get a membership to an establishment that does not welcome its members and potential members.
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May 2023 by John Chandler
I definitely recommend this place have yet to come across a distillery with this level different options I would definitely recommend checking it out
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April 2023 by David Tappa
Went to the original location, and was told they were closed for a private event. Recommended we go to the Oxbow location. Arrived at 5:15 and was told we could not be accommodated, even though they closed at 7. Very disappointing as it was our last day in Napa.
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January 2023 by Eric H.
Visited the Tasting Room & Bar Shop at the Oxbow Public Market the weekend of October 7th, 2022. Had a great time doing the tastings, learned a cool new way to drink alcohol that doesn't burn, and had an overall fun time. The products were great; so what's the problem you ask? I enjoyed it so much I signed up for a membership so they would ship product to me a few times a year as I don't live near Napa. I signed up, and they mailed me the first shipment with no problems, but then, they charged my CC around 12/6/22 and sent me an email saying my shipment was on its way. Well today is 1/25/23 and I still have not received my shipment. I called at the end of December and left a VM asking where my shipment was; and no response back. I sent a couple emails in early January; and still, NO response. I finally contacted AMEX and disputed this charge and got my money back. In one of my emails I asked them to cancel my membership and never got a response, but earlier today, I did get an email stating my membership was cancelled. So I guess there is that.Buyer beware on the membership shipments; and don't expect any type of customer service or response if you try to contact them either by phone or email.I was excited to have this membership; it's a shame it turned into such a farce!!
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December 2022 by Jaime O.
Story old as time; how to eff up your brand -- pushy customer serviceComplaining ex- spirits maker in retail locationChange your formulation;Disrespect members;Over"sell" member events;Be inhospitable to members at your central location;Put carnival barkers at your retail location;Sell expired merchandise at the retail location.Rise and fall. Hard to be sad. Signed ex-member
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December 2022 by Joshua Hnatek
Never have I left a tasting with such a bitter taste in my mouth. All I can really feel is a sense of regret. I felt almost pressured into purchasing, and no real accomodations for my wants or a way to leave me feeling happy about the purchase. I wanted to buy bitters, two of their glasses, and a brandy, and figured that would cover the cost of my half flight. I was told I'd need another bottle to get that off. Already so far into the purchase I didn't want to just leave, so I chose a bottle at random. Pappy (I believe is his name), showed me the total cost, and I didn't see the glasses in there. Hoping he would redeem himself and give me the two shot glasses with the almost 100$ purchase, I reminded him. Rather than laughing and saying we could just have the glasses, he proceeded to add it to the total. This in itself wouldn't have been a big deal, if the whole experience wasn't so empty. Rather than being involved I felt lectured at as the brandy's were described. A majority of my fiancee and my questions were ignored. Including when I was asking for bitters recommendations, he ignored everything I was saying when describing how I wanted my bitters, and spent even more time tasting coffee bitters. We were even ignored and forced to wait when we had mentioned multiple times we were in a rush. I sit writing now, stressed and late to my reservation. The two shot glasses I spent 16$ (for both) on will most likely be given to goodwill, as every drink served in them will be ruined by the memory. All I ask is please do me the dignity of not responding with an automated response to this. I just wanted to let out some of my frustrations so I can move on. Pappy is a great salesman, since he did get the sale, but a horrible PR. I will never return.
