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February 2024 by Catherine Desley-Bloom
This is a lovely boutique! I am sorry to hear they are closing in the future. I was hoping to come here often. I don't go to many big stores anymore because of so many customer service issues.
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May 2023 by Jackie G.
The downtown tasting room we just visited suggested this place for treats. This was our first time into this store. As we entered there were two patrons leaving, so we were the only ones there on a cool, rainy afternoon. We had our very well-trained small dog with us. The woman at the counter never acknowledged our presence, no "hello" or "how can I help you?" My husband (White) and I (Filipino) were waiting for her assistance, hoping she would invite our dog, Harley, to sample treats to see which one he liked. I was ready to say "forget it" and walk out but my husband got tired of waiting and started picking out various treats for our dog to sample (which Harley really liked). We started bagging up 6 or 7 flavors of treats in small separate brown "lunch bags." She seemed irritated that we were using so many bags and said we could put them in one (we were buying much more than one bag full). I wanted separate bags and used my own pen to mark the flavor on the bags. She seemed perturbed that we were using "unnecessary" bags. I was shocked by her complete lack of customer service skills. My husband paid for the purchase and we left.I have read the three-1 star reviews, and I must agree with each one of them, and it sounds like the same woman. She was so unfriendly and for an upscale boutique, you expect better customer service. I was willing to spend much more money than we did, but unfortunately, her attitude killed it. We have begun to visit Napa every year and return to places we have enjoyed. I will let the tasting room host who recommended this place know about our visit to this store. I will look for another dog boutique in Napa because I will not visit this one again! Or continue to buy locally in Carmel.
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March 2023 by AlyssaMerced Lugtu
I love to bring my pup to Milo & friends while shopping downtown! She loves the treat selection and they have the cutest doggy gear and special events :)
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February 2023 by Caroline Ellis
My husband and I were in Napa for a long weekend and stumbled upon this shop. It is such a great pet boutique. We found some special Valentines’ Day toys for our pup back home! We can’t wait to give them to her!
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December 2022 by Serena C.
Doggie clothes for medium/large dogs!!!I got the cutest jacket for my girlfriends Australian cattle harder and Bully, the XXL fit her perfectly and they were very sweet helping us.They have so many dog treats, beds,Leash's and some of the coolest dog tags I've ever seenAnd cat stuff!!! If I had more time I would have picked something up for my own kitties
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November 2022 by kristine m.
My babies are a regular at this boutique. We always pass by if we are in Napa. They also have events like puppaccino days, costume contests, photo opportunities..... They always have something new that my babies need to have. They have healthy treats and cute clothes and toys. It's worth stopping by.
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September 2022 by Jennifer L.
I've been a frequent customer is this establishment and I've always seen the same employee, she's very friendly. But on my last trip to this boutique I encountered a different employee, didn't catch her name but she was a very tall white woman. She made me feel so uncomfortable the whole time I was there. I had brought my younger sister to buy cat products. I was chatting with my sister and the area where the cat products are semi hidden in a corner and the employee kept eyeing us and came to see us but it felt like she was trying to see if we were stealing. Normally when you are finishing the transaction, they ask for a phone number to check how many points you have and also they individually wrap your items in tissue paper. This employee didn't do neither one. As she was finishing she said " thank you for your purchase GRASS-Y AS" (thank you in Spanish) which I thought it was uncalled for. That was my last straw, I felt targeted with micro aggressions. I couldn't believe this had happened.
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August 2022 by Justin Roby
Great pet friendly place to shop
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July 2022 by Lidia Godinez
(Translated by Google) Very good service.(Original)Muy buen servicio.
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June 2022 by Suzanne L.
Products were over priced Variety of cute dogs items but available at nearby shops Cake batter is priced at $14
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May 2022 by Melissa S.
Great location in Napa, right down town. The only boutique in the area. Great presentation,huge glass windows that are very inviting. They have a huge variety: leashes, blankets, treats, toys, and much more. Something for everyone. We didn't get anything, but I sure wanted one of those fury blankets. Next time I'm getting it. I loved the treats by the pound and bowls.They even have cat items and some of those were so cute, I wished they were for dogs. If you own a dog and love spoiling them, this is the place to go. Everyone needs a souvenir.
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April 2022 by Deassa Binstock
Friendly staff, great products!! My go to for all of my fur baby needs!!
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February 2022 by Perry D.
Great selection for a tiny place. Helpful and knowledgeable staff. My tender footed dog injured his paws running around on vacation. Milo and Friends saved us with some nice paw soothing balm and rubber dog boots.
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January 2022 by Cameron Silva
Cute place at first but lacking in diversity in products and most things are ungodly overpriced. Worst part is some things you could almost pay high prices for are labeled with their own in-house brand or phrases instead of cute logos or phrases so it makes you think twice about paying for a dog baseball hat that costs double that of a human hat
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December 2021 by Alaric S.
Found this dog store on a whim! Went to a dog store yesterday in San Francisco and didn't find what I was looking for! I looked up dog stores on yelp that was closest to my area and found this one in Napa! It had a bright open airy and welcoming setup! The staff was super helpful and had a yelp special! prices were also reasonable and had a lot of selection! Hope my best friend that has a dog will come back to support this small business in Napa! The best part is walking into the store with not a lot of touristy people on a Sunday morning! Looking forward to sharing this business with my friends and family!
